BirdEye Reviews in September 2026: User Ratings, Pros & Cons

Birdeye is exactly what I was looking for to manager reviews

What do you like best? Managing Reviews Real Time Reporting Writing Responses to Reviews What do you dislike? Reporting system could be a little better. What problems are you solving with the product? What benefits have you realized? Getting more online reviews and building pride in our team

Extremely Intuitive Solution for Review Management

What do you like best? The dashboard is extremely easy to use and setting up advanced features like automation is simply and straightforward. What do you dislike? Having some trouble with listing management but overall, the platform is great. What problems are you solving with the product? What benefits have you realized? We started off with some pretty scathing reviews across our social media sites. Only negative experiences were being reflected online. When we started ...

Great way to aggregate reviews

What do you like best? Easy to see a dashboard of activity and know where reviews are coming from. What do you dislike? Some of the functionality is not very intuitive. But the support is very helpful in getting things figured out. What problems are you solving with the product? What benefits have you realized? BirdEye allows us to keep track of reviews from all sources, as well as stay aware of the competition. It also helps us to see if there are any patterns in customer ...

Great Daily Reviews

What do you like best? I love seeing all of our reviews coming in every day and having them all in 1 email. Being able to ask satisfied patients to leave a review. What do you dislike? There seemed to be some confusion with our patients when submitting a review. They pushed 5 stars but got an "I'm Sorry" email. Recommendations to others considering the product: Be sure to inform Birdeye of all of your accounts or separate locations. What problems are you solving with ...

Effective Online Review Management Platform

What do you like best? It has one of the most user-friendly interfaces, coupled with excellent customer service and support integration I've seen. Also, they were open to helping us with some API customizations which really helps our team manage and monitor reviews internally. What do you dislike? The notification feature is nice, as you can set up the notification frequency (instantly, daily, weekly) - but you can't set up more than one. I might want bad reviews instantly, but 3 ...

Reviews drive business. Birdeye is wonderful and gets results!

What do you like best? It gets quick results and allows people to express how pleased they were with your service. What do you dislike? That we have to put people's information in twice. Recommendations to others considering the product: It is a wonderful service and is very effective. What problems are you solving with the product? What benefits have you realized? You can reach anyone with a cell number and email address.

Wonderful company top work with

What do you like best? Helpful company members that are always courteous and pleasant to deal with. So far I have only had great experiences every time that I have asked a question or required assistance. What do you dislike? I haven't found anything I don't like yet. A suggestion to consider would be providing a portal to manage social media posts and campaigns. Recommendations to others considering the product: definitely consider this service if you are looking at an ...

Help With Reviews

What do you like best? I like how all I have to do is get them our customer emails. What do you dislike? We had issues with ownership's of our location pages that I wish they had a better connection or partnership with Google to help. What problems are you solving with the product? What benefits have you realized? We are receiving more 4 to 5 star ratings and positive written reviews. When you go from a 2 rating to a 3.9 or 4 rating that is the benefit of using Birdeye.

Awesome platform

What do you like best? Birdeye allows us to proactive and encourage our client's to write reviews What do you dislike? I wish that it was easier for people to leave Google Reviews What problems are you solving with the product? What benefits have you realized? BirdEye has allowed us to get honest feedback from our customers in real-time. In the few circumstances where a customer has been unhappy, we've been able to address the problem quickly.

BirdEye Ramps Up the Reviews

What do you like best? BirdEye provides a nice seamless method for pushing out reviews, increasing not only the quantity of reviews to legitimize the results, but also increases the quality of the review ratings through their deliver method. What do you dislike? The option to "Contact us directly" instead of "Please take a moment to leave a review" occasionally guide people to leave a great comment that doesn't get included in your overall rating. Recommendations to others ...