9.6
Spot Score
Manage your reputation like a pro.
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BirdEye offers custom pricing plan
The feedback on BirdEye over the past year has been overwhelmingly positive, highlighting the exceptional support provided by the team members like Ahn, Ridhima, Piyush, and others. Customers consistently praise the platform's effectiveness in boosting visibility and managing online reputation through Google reviews. The user-friendly interface and quick issue ...Read more
Exceptional support team that guides users step-by-step and ensures they feel in control.
Effective Google review system that boosts business reputation with increased visibility.
Friendly and patient customer service representatives who make complex tasks easy to understand.
Quick response times and prompt assistance from the support team.
The richness of features may be overwhelming for new users without adequate support.
Limited customization options and marketplace offerings for advanced functionalities.
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Showing 1731-1740 out of 1884
05/02/19
Birdeye has helped me as a manager
What do you like best? The graphs that show how we are doing overtime What do you dislike? That we are not able to get a star reviews from FB What problems are you solving with the product? What benefits have you realized? I am a new manager and I can if my new protocols have helped us get better ratings
05/01/19
Amazing
What do you like best? Efficient and the product works. We have went from 5 reviews to 100 in just months! What do you dislike? Nothing besides - your site changed my Facebook photo and cover... and I didn’t approve that What problems are you solving with the product? What benefits have you realized? It’s been great. Start up in July and now working towards growing the office
05/01/19
Works almost all of the time
What do you like best? How simple the dashboard is. The visual graphs of the review numbers is useful also. What do you dislike? It is not reliable. There have been many glitches where it was not working and I had to contact support. Recommendations to others considering the product: Hire customer support that speaks english well. I had trouble understanding Avnish Mishra. What problems are you solving with the product? What benefits have you realized? Generating more reviews.
04/30/19
Great company to work with
What do you like best? It's a simple platform for our team to use to generate reviews. It allows us to get the work out to people we are here and offer a great service. What do you dislike? The only thing I don't like it the chat icon on the website has a bubble that pops up that is big and takes up a lot of the screen on a smart device. Birdeye says they are working to remove the "how can I help you?" bubble Recommendations to others considering the product: Birdeye is great for ...
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04/30/19
Great Company
What do you like best? I really like that they are always there to answer any of your questions without hesitation. I also like that for the first 30 days you have a specific agent that you are able to come to with all of your questions and they are they for you at any moment. What do you dislike? I have not found anything that I do not like about working with BirdEye. I do not see any issues that would arise that the staff of BirdEye would not handle effectively and efficiently. ...
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04/30/19
Amazing Results
What do you like best? Getting ORGANIC real reviews. This has helped us tremendously. What do you dislike? India based support is kinda lacking. The language barrier stinks. What problems are you solving with the product? What benefits have you realized? I have realized google is EVERYTHING. Getting our google ranking up, along with more organic reviews, has resulted in tons of new traffic Andrade
04/30/19
Just started our company's BirdEye experience.
What do you like best? We love the dashboard where we can see all the reviews. It is helpful to be able to assign them to an agent also so the reports show each individual's progress in getting all clients to write a review. What do you dislike? It seems the integration with Facebook and other media posting is sometimes problematic as we still can't seem to get in full control of our branding and visual backgrounds for the postings. This has required a more technical person's attention ...
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04/30/19
Excellent reputation management system
What do you like best? Email alerts for new reviews; separate review page appearing in search results to add additional results for clients What do you dislike? Lack of control over account setup in dashboard (often need to contact support to make changes that I feel I would be able to make myself if I had access to that functionality, but I don't. Difficult to integrate with many of my clients' CRMs so that review requests can be automated. I also wish there were some kind of training ...
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04/30/19
This works great for our clients in the medical field!
What do you like best? The review generation feature is the best. It really does increase patient reviews for our client at all three of their office locations. What do you dislike? Chat Support could use some work. My experience with the reps on the phone has always been positive, however, the chat feature more often than not has been a frustrating experience with miscommunication and huge delays in response. Recommendations to others considering the product: Take advantage of the ...
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04/24/19
5 STAR Review!
What do you like best? Our brand has 130 locations and many moving parts - The team at BirdEye is responsive, thinking 3 steps ahead and able to assist in so many ways. What I like best is the team I get to work with! What do you dislike? There isn't anything that I dislike about BirdEye. What problems are you solving with the product? What benefits have you realized? BirdEye is the perfect tool that allows us to get perspective on how our guests feel about our brand, which is vital ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
