BirdEye Reviews in September 2026: User Ratings, Pros & Cons

Amazing Communications Platform

What do you like best? I love being able to communicate faster with customers, it is nice to have everything in one platform. This helps our company on many different levels. What do you dislike? I do wish that the surveys were easier to add to and easier to send out. Allow several options to fit each industry would be very helpful and would be used a lot more. Recommendations to others considering the product: Using this platform makes communication with customer reviews ...

Fantastic product!! Best reputation management service on the market!

What do you like best? The ease of use. It basically takes care of itself. No face to face solicitation or harassment of patients for their online feedback The fantastic results What do you dislike? I have not found any downside of using Birdeye at all! Recommendations to others considering the product: Do not hesitate to use this product, you will not be sorry!! No more asking every patient day after day to please go online and give us a review. Birdeye takes away ...

Amazing company; Transformational!!!

What do you like best? I like that we got such quick positive results! What do you dislike? I have not seen a down side to BirdEye, the entire experience has been very positive Recommendations to others considering the product: It is well worth it, it is very user friendly What problems are you solving with the product? What benefits have you realized? We have had several patients come as new patients simply because of the reviews they have seen recently; our office ...

Extremely powerful tool

What do you like best? Birdeye has been one of the greatest investment our office made into getting our name out in the internet. All our review requests have been optimized and streamlined so well. It is seamless and super user friendly What do you dislike? Nothing at all. Everything about the software is great What problems are you solving with the product? What benefits have you realized? Patient review generation, specifically on Google, area where we have struggled and ...

Insurance King recommends birdeye review platform

What do you like best? The plugin for our site https://www.insuranceking.com The reviews are updated daily and it’s helped us grow online. What do you dislike? Really don’t have any dislikes. Except for some employees are reluctant to send the links to customers. The leaderboard helps us to see which employees are utilizing it. Recommendations to others considering the product: Just get your employees to use it and it will work. What problems are you solving with the ...

BEST SERVICE EVER

What do you like best? I love that Birdseye is so user friendly, we have triple the reviews from before and our patients love the ease of use! What do you dislike? Nothing! I just wish I would have known about the service sooner! Recommendations to others considering the product: Best investment as a small business! What problems are you solving with the product? What benefits have you realized? Birdseye allows us to receive constructive criticism. It increased ...

Great service!

What do you like best? The service is efficient in gathering data and posting it where it can be seen! What do you dislike? no downsides observed yet, some of our patients do not like to receive the request after every visit but that not too big of a complaint What problems are you solving with the product? What benefits have you realized? No problems. Every patients receives a request for a review which is short. Patients are more likely to reply. We have seen many more ...

My review of Birdeye

What do you like best? Birdeye makes the process of reviewing a business very simple for customers. I am able to send requests for reviews quickly and easily from my laptop or phone as soon as the transaction is complete. What do you dislike? Nothing really. The onboarding sessions were very helpful and well done. Recommendations to others considering the product: Give it a shot, I think it's worth it. What problems are you solving with the product? What benefits have you ...

Simple, effective and user friendly

What do you like best? Onboarding process was terrific--great customer service reps had us up and running in an hour, and the process for getting reviews is so simple. Dashboard is user friendly and intuitive, unlike other sites. And our clients say it's easy to leave a review as well! What do you dislike? I have no issues with BirdEye! My only challenge is internally getting the data out of my software. The BirdEye end of it has been great. What problems are you solving with the ...

A Good Review Management Solution

What do you like best? I like that everything is centralized after setup, meaning that all reviews can be shown in one place. this is helpful in getting an overall look at how our business is doing. What do you dislike? It can be difficult sometimes to be completely clear on why some processes (such as sending emails or texts) fail. What problems are you solving with the product? What benefits have you realized? We are able to have everything in one place, which makes it ...