BirdEye Reviews in May 2025: User Ratings, Pros & Cons

Great product!

What do you like best? There are so many things I like best about BirdEye. My favorite feature is probably the ease of reporting. With over 25 locations and different investment partners and management personnel, it's incredibly helpful to be able to slice and dice all the information in BirdEye to fit with our reporting. I also love how often BirdEye releases new features and is always looking to make improvements. Our rep is also incredible and so very helpful any time I or anyone on ...

good for multiple locations

What do you like best? ease of managing multiple locations in one dashboard along with local listing management service is a great way to keep everything is in one place. Ability to send one of email or text message with marketing message is a great benefit too. We are very please with them and for the price it is a great value. What do you dislike? some campaigns can be confusing for new person and it is difficult to find certain features Recommendations to others considering the ...

Stand above competitors

What do you like best? Simplistic approach, fully automated execution, results. Great implementation team. What do you dislike? The only challenge that we have faced, to date, is implementation with Facebook. Recommendations to others considering the product: Ask yourself, are you happy with your results? We were not and we have had tremendous response since implementing Birdeye What problems are you solving with the product? What benefits have you realized? Direct, automated ...

Mobile review

What do you like best? Birdeye has made it easy for me to send a review right from the customer house while I'm still in the driveway. It lets me choose the sites I wanted the reviews to come from. What do you dislike? Would like to have more then three choices for the customer to choose from to leave a review. Would like review to show up on google's site. Recommendations to others considering the product: Good place to start. What problems are you solving with the product? What ...

Very Impressed In Such A Short Time

What do you like best? I like that Birdeye ties directly into Dentrix. Minimal effort on our office part regarding setup and implementation. I like how easy it makes on the patients to write a review about us. What do you dislike? So far, I can't comment on anything that I dislike too much. Recommendations to others considering the product: Great software to increase online reputation. From demo to implementation everything has been smooth sailing. And the reviews are coming in ...

Very easy to use and patients respond well it seems

What do you like best? I like that is automated and has automated follow ups as well. What do you dislike? I wish there was an easier way to make a patient not receive the review request. Recommendations to others considering the product: Give it a try What problems are you solving with the product? What benefits have you realized? It has been a great word of mouth builder and have gotten some good reviews.

Birdeye is a solid platform

What do you like best? We signed up for Birdeye to aggregate reviews from around the web. It's a good monitoring platform for us and we have used it to acquire direct reviews as well. What do you dislike? I am not sure what I dislike. For what they offer it's a good platform. What problems are you solving with the product? What benefits have you realized? We didn't have a platform to aggregate reviews from other review websites. Birdeye has solved that for us.

Great!

What do you like best? That you can see all the reviews and write back also to be able to filter is amazing! What do you dislike? that it will send out a review for new patients that have been rescheduled but not seen What problems are you solving with the product? What benefits have you realized? to see how we are able to improve our client service to the best of our ability

Great investment for your business!

What do you like best? Great, clear on boarding process. It's been a great investment in our business to encourage all of our happy clients to create reviews instead of just the dissatisfied ones! Looking forward to continuing to grow our great reputation. Extremely easy to use & completely customizable What do you dislike? They were very persistent calling before I was ready to commit. Just doing their job but, a little aggressive. What problems are you solving with the product? What ...

Great review generator, with the potential to add on more services to fit all needs

What do you like best? The Birdeye platform allows you to get valuable feedback from customers using the survey feature, but is unique in the way that you can send review invite requests based on survey responses. What do you dislike? Occasionally the functions stop working and Birdeye Support takes much too long to find a solution to problems. My experience has been issues with the survey and linking properly to ask for a review at the end of the survey, which was one of the main ...