BirdEye Reviews in September 2026: User Ratings, Pros & Cons

Excellent Customer Service & Very Effective for Generating Reviews

What do you like best? BirdEye made setting up our account a breeze. We had an excellent service rep helping all the way. They helped setup our templates for email & text message reviews, walked us through all the account settings, and everything else. The BirdEye program is very user friendly, easy to navigate, and easy to learn. Our company receives reviews on several different platforms and we love how BirdEye consolidates it all together on our Review Profile that we use as the ...

Great tool to have!

What do you like best? What we like best is being able to do everything in one spot, from messaging patients for reminders for appointments to be able to reply to reviews. We have also seen a rise in our reviews since joining which is amazing! Being able to message our patients the day before for a reminder has greatly improved our number of missed appointments. What do you dislike? One thing that we wish was an option is being able to send out a mass text message to our patients. ...

A necessary tool for your business

What do you like best? Truly I can't imagine being able to monitor online reviews without BirdEye - the consolidation of all the different platforms makes it so easy to feel in control of reviews/responses. This is a business must. What do you dislike? Some automatic replies would be really great to have available for quick responses. What problems are you solving with the product? What benefits have you realized? Time, feeling of control Response from Jennifer Campisi of ...

Very Good

What do you like best? Instant notifications about reviews and feedback What do you dislike? Takes about 1 day to get notify about reviews Recommendations to others considering the product: Very Easy to use What problems are you solving with the product? What benefits have you realized? No Problems, Instant respond and easy to communicate with patients

Great tool for boosting reviews

What do you like best? We love that it engages our parents after their appointments to tell us how their appointment was. We have seen a large increase in our reviews both on google and facebook which helps draw parents to our practice. We have been really happy with our decision to use Birdeye to boost our practices presence on social media. What do you dislike? Since we are pediatric I wish their system was able to pull the parents name to address the review to instead of pulling ...

Excellent Results!

What do you like best? It saves so much time chasing customers asking for feedback. Reviews are critical in today’s world of a healthy business. What do you dislike? Being that they’re new, there are a few undeveloped features but all of them are known about and have plans for future development. What problems are you solving with the product? What benefits have you realized? Our customers are giving us excellent direct feedback that otherwise we would have never known about.

Few weeks in use and BAM! we have record testimonials!!!!

What do you like best? Ease of use and the coaching to get you going and moving is amazing! What do you dislike? When I determine something, I will let you know but thus far... They have been fantastic! Recommendations to others considering the product: You need online testimonials irregardless of your business. Engage BirdEye now and move FORWARD! What problems are you solving with the product? What benefits have you realized? REconnection with past clients. It has ...

G2 REVIEW

What do you like best? It is a price-conscious, easy-to-use review tool. Easy for employees and customers. What do you dislike? Nothing that I've disliked yet. CAnt think of anything Recommendations to others considering the product: It is certainly worth trying. I went from 53 reviews on Google to 174 in approximately 1 month. What problems are you solving with the product? What benefits have you realized? Having employees actually ask customers for a review.

Finally a SaaS That Does What it Promises!

What do you like best? BirdEye really streamlines the process of customers accessing review sites which leads to not only an increase in review numbers, but reviews across across diverse platforms (BBB, Yelp, Facebook, Google, etc.) What do you dislike? Not a major downside, but if not adjusted properly, the repeated review requests can be a bit annoying for customers. Just make sure to tailor the frequency and type of communication to your clients tastes. Recommendations to ...

BirdEye is grea!

What do you like best? I like that you can go through each review/survey individually. The site is easy to navigate and it is cool to be able to customize specific searches. What do you dislike? I don't dislike anything. I think the site is very user friendly. Recommendations to others considering the product: I think it's been a great tool so far to see what our tenants would like to see from us as a company and as a team. What problems are you solving with the product? ...