BirdEye Reviews in September 2026: User Ratings, Pros & Cons

Exceptional performance from a great platform

What do you like best? Key features that mean the most to me are the ability to directly compare traffic from various review sources with my competition in an easy to view format, as well as the ticketing system. What do you dislike? It's focus on location based companies. E-Commerce settings or an Ecommerce profile would be much appreciated. What problems are you solving with the product? What benefits have you realized? Review monitoring across several review sites as well ...

Effective & Powerful Social Media Marketing Tool

What do you like best? The most helpful aspects of the basic services provided by BirdEye, for our small business, have been the automated local listing management, the ease of centrally monitoring and responding to reviews, and the power of creating streamlined ways of requesting reviews. What do you dislike? I dislike the ways uploaded contacts can be managed; the management tools could be expanded to provide better organizing and grouping of contacts. I also dislike the mobile ...

Your Success is Their Success

What do you like best? BirdEye cares about their subscribers' success because it translates into their success. What do you dislike? It can be confusing for more senior-aged users; inability to leave reviews on sites without account for that site. What problems are you solving with the product? What benefits have you realized? more exposure online

Birdeye has been fantastic for our business

What do you like best? Their customer service is so helpful ! They constantly follow up with us making sure we're up and running . What do you dislike? We have not found something we do not like What problems are you solving with the product? What benefits have you realized? We have facilitated the process of asking for reviews.

Only Review Management Platform that matters!

What do you like best? BirdEye really does it all. Collects every review you need, presents the information in a clean, userfriendly manner, and their support is always there to help you out along the way. Having previously used competitor reputation tools - there is no going back after discovering BirdEye. What do you dislike? The only dislike about BirdEye is their user roles - Owner, Admin, & Guest. The issue may be internal but these roles don't apply well to our team member ...

Top Notch Review Software

What do you like best? The ease of management in the dashboard is a big deal for us due to so many locations and so many reviews coming in daily. What do you dislike? I honestly haven't found a downside to Birdeye yet. If they are able to somehow incorporate Google Q&A into this where you can answer all the questions in the dashboard that would be a huge development. What problems are you solving with the product? What benefits have you realized? Our reviews scores are going ...

Seamless

What do you like best? Birdeye is so easy! It is seamless for patients to leave a review and it is then posted immediately to our Google! We have increased our number of Google reviews and which has gained us new patients! What do you dislike? We have been with Birdeye for several months and am yet to have any dislikes! Recommendations to others considering the product: Do IT!!! It is so easy and great for increasing patient base! What problems are you solving with the ...

BirdEye is easy to work with and bringing in great reviews for us

What do you like best? It is quick and to-the-point for the customer so they are more willing to fill it out What do you dislike? We went through a few challenging parts during set up Recommendations to others considering the product: Would recommend! What problems are you solving with the product? What benefits have you realized? We are receiving SO MANY positive reviews. We don't get many negative reviews

Birdeye has changed our business (and Industry) for the better

What do you like best? What is most helpful is how bird-eye aggregates all the reviews and allows you to respond from a central dashboard. This makes my managers' lives so much easier. The ability to track review trends over time is extremely helpful as well. What do you dislike? We wish that birdie had better integration with Yelp in the same way other review sites have; such as OpenTable, Google, Facebook, and Trip Advisor. Other than that, the system/platform operate beyond ...

Easy to Use and Quick Results

What do you like best? I like being able to reach out to all our customers wit a quick customizable survey. We can change the survey contents whenever and once your process is in place you will see an increase in your reviews and responses! What do you dislike? That we haven't utilized more of their services to full capacity! What problems are you solving with the product? What benefits have you realized? We are increasing our reviews on different media sites and gaining ...