BirdEye Reviews in May 2025: User Ratings, Pros & Cons

Shunail of Birdeye is a Brand Saver!

What do you like best? We appreciate the incredible work that Shunail has done on our account. He continuously checks on things and helps us get answers to our very large team in a timely manner. What do you dislike? There seem to be connection issues sometimes but Shunail is swift to address them and check with engineering so we can find solutions and remedies in less than 48 hours. What problems are you solving with the product? What benefits have you realized? We are able to give ...

Our online reputation and presence have increased greatly since we signed on with BirdEye!

What do you like best? I love how easy Birdeye makes it for us to reach out to customers for reviews. We use the Service Titan integration and the reviews go out automatically which makes the process seamless and easy. What do you dislike? The only thing we have an issue with is sometimes the customers will leave a great review as direct feedback and there is no way to push those publically for potential customers to see. Recommendations to others considering the product: Online ...

Very efficient. Quick responses from customers. Immediate success.

What do you like best? GREAT customer service. The price is great. We believe we provide amazing customer service, so Birdeye integration gives our customers a chance to give us REAL direct feed back. I also love seeing the reviews on Facebook and Google. Makes our managers feel good. I absolutely love Birdeye. What do you dislike? Sometimes we get a review or a customer who lets loose about a "pented up" problem, which we have no control over. Again, I don't dislike anything. We have ...

Great Reputation Management Tool For Multi-Unit Businesses

What do you like best? We needed a solution to legitimize and manage our online reviews. We wanted all of our locations to be active and up to date with the top review sites on the web. We knew that if we worked on our digital reputation across the web, we would see a rankings bump in SERPs and more clicks, leading to even more business. We solved all of the above by choosing to partner with BirdEye; it's been a great experience. What do you dislike? I have been using the software for ...

Fantastic product!! Best reputation management service on the market!

What do you like best? The ease of use. It basically takes care of itself. No face to face solicitation or harassment of patients for their online feedback The fantastic results What do you dislike? I have not found any downside of using Birdeye at all! Recommendations to others considering the product: Do not hesitate to use this product, you will not be sorry!! No more asking every patient day after day to please go online and give us a review. Birdeye takes away the stress ...

Best way to track social media reviews

What do you like best? Birdeye allows us to keep track of all of our Social Media reviews, no matter which platform, in one place. It allows us to get notifications of bad reviews, in order for customer service to follow up. What do you dislike? Platform changes take a while to roll out. What problems are you solving with the product? What benefits have you realized? Birdeye has helped us tremendously with our Social Media Reporting, which has been a huge initiative at our company.

Great customer service & experience

What do you like best? BirdEye has helped our organization so much. We started with using them to help us consolidate reviews from the many review sites so we could monitor regularly. We have now evolved in using them to help us gain more reviews (mostly positive through surveying. Their customer service is also unprecedented. Our BirdEye representative is truly amazing and always responds in a timely manor. What do you dislike? Theres not much to dislike with BirdEye. It seems that ...

Awesome Experience with BirdEye

What do you like best? The easy way that we can get customers feedback with just a click. Also, the way that you can customize your thankful message. What do you dislike? I believe that the only thing I would change is the cost of the software because it is a little bit pricey. Recommendations to others considering the product: I totally recommend it. What problems are you solving with the product? What benefits have you realized? We are solving many problems regarding issues ...

Best marketing investment we ever made

What do you like best? We recently partnered with BirdEye for our patient experience and marketing effort. It has only been 3 months and we are blown away by the results. The product is great, their dashboard is pretty easy to use and most importantly, our account manager goes over and above to help us. The implementation was quick with good collaboration between their technical staff and our IT team. They were pretty accommodative on some of the features we requested with quick ...

Exceptional

What do you like best? I love the fact that with this software is awesome to get reviews from customers and keep a track of this activity for my company. Also the excellent customer service that they provide to make you feel comfortable to get reviews from your customers. What do you dislike? At the moment there is nothing I dislike. Everything is perfect. I love to work with this software. I wish to have more time to use all the tools on the program and navigate through the whole ...