BirdEye Reviews in September 2026: User Ratings, Pros & Cons

Boost your online presence with Birdeye!

What do you like best? Birdeye makes it easy for our clients to give us feedback, whether it is positive or negative. When there is a negative review, the client is easily able to contact us directly so that we can make it right for them! What do you dislike? Honestly, there isn't anything that I can think of that I dislike about Birdeye. It's an easy way for clients to communicate with us regarding their experience with us. Recommendations to others considering the product: ...

Working with Birdeye has been very easy and productive!

What do you like best? Very direct, very easy to work with company. I appreciate everything they have done! The number of reviews have increased ! What do you dislike? I really don't know, maybe lack of knowledge of all that Birdeye can do Recommendations to others considering the product: Go for it@ What problems are you solving with the product? What benefits have you realized? It has led to increase reviews and now increased reviews!

Fantastic! A great way to follow up/track online reviews

What do you like best? Program is very easy to access. Great reports. What do you dislike? So far there's nothing I dislike about BirdEye! Recommendations to others considering the product: I would HIGHLY recommend BirdEye to any business, especially with regard to reputation management. What problems are you solving with the product? What benefits have you realized? So much easier to respond and also identify areas that need attention.

Excellent onboarding experience with Babette.

What do you like best? The ease of automated placement of reviews coming in. What do you dislike? I just wish I'd have joined Birdeye earlier than November 2019. Recommendations to others considering the product: Just sign up already and get ahead of the competition. What problems are you solving with the product? What benefits have you realized? I am solving growing my business! Cases and matters are coming in multiple times per week after just a few weeks with Birdeye!

Kudos to BirdEye

What do you like best? Ease of Use is wonderful with BirdEye and it's a great social marketing tool. What do you dislike? I found the mobile app to be a little difficult to use. I think it could be streamlined some. Recommendations to others considering the product: Take the time to really look into all of the features. They are fabulous! What problems are you solving with the product? What benefits have you realized? We were able to streamline our online reputation ...

Useful site for tracking customer and prospect feedback

What do you like best? The dashboard on the main login is easy to navigate so finding current reviews is an easy task. What do you dislike? I am fairly new to the site so I haven't seen any negative aspects. It works as advertised. What problems are you solving with the product? What benefits have you realized? Tracking customer or in my case resident feedback. Having just one site to visit makes it an easier task.

Great customer experience tool

What do you like best? It´s easy to understand and saves you a lot of time when it comes to customer experience reviews. What do you dislike? until now i do not have any comment of dislike. It has been usefull. Recommendations to others considering the product: Easy to use and helpful What problems are you solving with the product? What benefits have you realized? You have different review sources in one place and it is easier to capture information from customers.

In the Beauty Industry reviews are everything!

What do you like best? Having all the review sites organized in one location is critical for me as the salon owner to be able to engage with my clients, to instantly respond to each and every review is an amazing feature. It makes are clients feel "heard". I also love that I get the chance to turn a less than 5 star review around before it hits the sites for everyone to see. What do you dislike? Honestly... We really like everything so far. What problems are you solving with ...

Great value, great service.

What do you like best? This service was easy to implement, it works exactly how it was expected to, the dashboard is intuitive, and the customer service and support is great. What do you dislike? If there is one nit to pick, occasionally a disgruntled customer will get a message and instead of clicking on "if you were dissatisfied with our service, please tell us what went wrong and how we can improve" they click on "review us online." It is rare, but every now and again it happens. ...

Very Helpful Staff as well as an Easy-to-Lean System

What do you like best? I like that we have a feature that allows us to instantly communicate with people. I also like the data collection and being able to see the chart of how reviews have progressed over time. What do you dislike? There are some features that I tend to forget where they are, but other than that there isn't really a negative for me. What problems are you solving with the product? What benefits have you realized? Our review responses have definitely ...