BirdEye Reviews in May 2025: User Ratings, Pros & Cons

Very informative information; I utilize the submitted responses to educate my staff.

What do you like best? I like that it interfaces with my email so it is easy to stay up to date with the reviews. What do you dislike? At this time, I cannot think of anything; very simple process. Recommendations to others considering the product: I would like to say that it is a great learning tool for staff and myself. I am able to reach out to unsatisfied customers to attempt to meet their needs. What problems are you solving with the product? What benefits have you ...

Works well for our direct Sales Company

What do you like best? The level of reporting all the way down to the Sales Professional level is great, and the support staff is very helpful. What do you dislike? When you create a ticket of a review, you have to go back into the ticketing window and assign it. I wish that you could do both at the same time. What problems are you solving with the product? What benefits have you realized? We are trying to increase our review count as well as see customer service issues ...

Easy and convenient way to get reviews!

What do you like best? I really like that BirdEye sends the notification requesting a review to our tenants. This takes the stress away from us having to remember. Getting the notification from BirdEye that I received another review is my favorite email to receive! What do you dislike? I think the only downside to BirdEye is that the review request doesn't go out to the customer immediately after they've rented with us. Recommendations to others considering the product: None. ...

Very user friendly

What do you like best? Very user friendly. Helps navigate to find positive feedback. What do you dislike? I haven't had any issues. We send residents through birdeye and have not heard back any negative responses. Recommendations to others considering the product: Great way to get feedback and improve business. What problems are you solving with the product? What benefits have you realized? Able to see what needs to be addressed before the problem gets to much.

Must have platform

What do you like best? We are now able to identify problems and opportunities in a timely manner thanks to Birdeye and the surveys campaigns. Our customers have a direct way to submit their feedback and we can quickly ask them for a review. The new 2.0 version is really a game-changer, it’s really easy to use and intuitive. What do you dislike? I would like to see a report per campaign. Recommendations to others considering the product: Have a clear understanding of what the ...

Love this!

What do you like best? We have 60 different properties and each of those have at least 3-4 marketing channels. Having birdeye has really streamlined being able to get back to customers reviews quickly and also offers some possible automation option. Our managers struggled with getting reviews but with birdeye sending out the requests automatically, it has taken a huge burden off our team. What do you dislike? Some times our connection to our marketing channels in birdeye stops ...

Very safe software.

What do you like best? BirdEye makes testing our products unbelievably convenient for our clients. We can send a link via text or email, so that our customers can write a review quickly and easily. For our staff and our customers, this is convenient. It's also very easy to use. What do you dislike? So far, I have seen no downsides and for several months we used BirdEye. Recommendations to others considering the product: Please use BirdEye firmly. It is extremely convenient ...

Birdeye Works

What do you like best? Birdeye makes managing your online reputation a much easier task. It is easy to use and has great reporting tools. What do you dislike? It can be a little chunky when trying to manage more than 1 property. Recommendations to others considering the product: Birdeye is a great system and I recommend it to anyone What problems are you solving with the product? What benefits have you realized? We have managed to increase our star rating tremendously ...

Birdeye - Ellada Studio

What do you like best? I love the fact that our clients get an instant request for an appt and we can text them if anything wasn't as expected What do you dislike? Sometimes people don't like the texts, but can't please everyone, we can just remove them from the list Recommendations to others considering the product: DO IT! What problems are you solving with the product? What benefits have you realized? Instant reviews, lack of reviews is the problem that we solved.

One stop shop to monitor online reviews

What do you like best? That I only have to log in once to see all our online reviews. What do you dislike? So far, I haven't run into anything on BirdEye that I haven't liked. Recommendations to others considering the product: Take the time to set up your account fully so you can get all the benefits of BirdEye - seeing all social platform reviews in one place, emailing customers for reviews, etc. What problems are you solving with the product? What benefits have you ...