BirdEye Reviews in September 2026: User Ratings, Pros & Cons

Bite the bullet and get it

What do you like best? We had 4 google reviews and a handful of Facebook recommendations before we got Birdeye. The product is really good and has already paid for itself and it’s been one month! What do you dislike? I don’t like that you can’t refresh the patient chart every 5 minutes. The BE connector has a limit of 1 hour What problems are you solving with the product? What benefits have you realized? We are getting many many patient reviews from our patients.

Easiest way to build a great online reputation!

What do you like best? BirdEye makes it extremely easy to send an rating and review request to our customers with options of various review sites like BBB, Google and Facebook. What do you dislike? I can't think of any downsides of using this tool! What problems are you solving with the product? What benefits have you realized? I've been able to increase our overall rating which just brings us more business.

Functionality & Great Customer Service

What do you like best? The product works as intended and customer service made onboarding a cinch What do you dislike? Nothing so far. Everything is working as intended What problems are you solving with the product? What benefits have you realized? Pushing reviews through a syndicated platform

Great for Optometry

What do you like best? We have received numerous positive feedback/reviews and inquiries through BirdEye that has helped us grow our practices. The system is easy to use. What do you dislike? BirdEye can improve on their mobile app to allow multiple location businesses view all their messages at once instead of having to check each location for messages. BirdEye should also improve on allowing more characters to be able to write better descriptions for the web chat application. ...

Excellent Support

What do you like best? Having all online reviews in one place. Its so easy to manage our online reputation! What do you dislike? We can't remove false reviews from online sites such as Google or Yelp. Recommendations to others considering the product: If you are concerned about monitoring your online reputation, Birdeye is the best solution for you. What problems are you solving with the product? What benefits have you realized? We can immediately react to a negative ...

Amazing Online Review & Performance Management Tool

What do you like best? I love BirdEye's features. I love the fact that you can add web chat to your website, send automated campaigns, and see all the reviews you've ever acquired on one landing page. It makes the review process so simple which I appreciate a lot as the only marketing employee at my company. Before partnering with BirdEye, getting reviews seemed like a mundane and difficult task so thank you BirdEye for making an easy-to-use platform for everyone. What do you dislike? ...

Very pleased with our decision to work with BirdEye

What do you like best? My favorite part of BirdEye is our account rep Arpit Saxena, he is amazing!. He has walked me through everything making sure I understand all of the ways to utilize this program and making sure everything is working correctly. He has weekly phone meetings with me. What do you dislike? My only struggle is customers have to log into their google account or facebook account to leave a review, so people who don't utilize those platforms can't leave reviews.I ...

Great!!

What do you like best? I like the fact that I can see reviews from our residents for any services we have performed for them and am able to respond accordingly directly from the app What do you dislike? 1 star reviews are terrible but with this program/app it is far easier to get right to the bad stuff and respond quickly What problems are you solving with the product? What benefits have you realized? Much easier to weed out sour reviews, monitoring reviews is much easier ...

BirdEye definitely helps us raise the bar!

What do you like best? I like that it makes it easy for us to access reviews, which in the end helps us out with satisfying our clients. What do you dislike? There really isn't anything I don't like about it to be honest. It's easy access with out going to all platforms! What problems are you solving with the product? What benefits have you realized? With birdeye we're able to see which tenants aren't happy with they're properties. Which makes it easier to see who we need to ...

Bird Eye Review

What do you like best? I like that I get text messages when anyone leaves me ratings on my page. That way our response time is faster and more efficient for everyone. What do you dislike? The website layout is a bit hard to understand at first, but the more you use it the easier it gets. What problems are you solving with the product? What benefits have you realized? If we happen to get a negative review on our page, we have that chance to try and solve the problem while ...