BirdEye Reviews in September 2026: User Ratings, Pros & Cons

Great service

What do you like best? BirdEye has increased our reviews exponentially! It's helped us to increase our presence online and get valuable feedback from our patients. What do you dislike? From what we can tell so far, there is nothing we dislike. What problems are you solving with the product? What benefits have you realized? We have been able to solve the problem of not getting enough reviews to increase our presence online. We wanted people to be able to search for us and ...

An average of 100 great reviews each month!

What do you like best? One of the best things I like about Birdeye is the dashboard. I can quickly take a look at where we stand as a group practice and dive deeper by location and to the provider in our busy ophthalmic practice. I can read and respond to the reviews right there as well as check out our patient satisfaction surveys. I can compare us to our competition. Its a great thing! What do you dislike? So far in the last six months there has not been anything that I haven't ...

It is great for managing reviews across multiple sites

What do you like best? I like that the tool is really easy and straightforward to use, you can manage multiple review sources for different locations within the same platform. You can do reports, analyze data and monitor competitors as well. What do you dislike? The reporting and analysis tools are limited. If you want to do a detailed report, you need to do an export and then manage the data from outside the platform. If you want simple reports, the dashboard is ok for that. ...

Are you great? This is how you tell people!

What do you like best? The user friendliness of the program / online support is also clutch! What do you dislike? Honestly not one thing. If I were being nitpicky, I’d say more templates to illicit reviews What problems are you solving with the product? What benefits have you realized? We had to come up with our own template for patient reviews. The benefits are the ease of use!

Great service! Helps to develop a strong reputation online!

What do you like best? Easy to use and send requests to clients. Clients responses go straight to social media. What do you dislike? Nothing really. Perhaps not knowing if a message was received by a client. What problems are you solving with the product? What benefits have you realized? Clients can now easily provide a rating and online review

Recommend to Friends and Family, Never tell your competition

What do you like best? The hands on, fully automated and professionally setup to work. Its on and working 24/7 and every review get answered. Constantly and effectively working representing us in a way we want to be represented What do you dislike? Everything was great. Nothing bad to say about bird eye Wish I knew about birdeye a few years ago. The integration was smooth, the training was easy and in-depth. For sure a solution to a problem Recommendations to others considering ...

Enjoy hearing positive feedback

What do you like best? I enjoy hearing about residents positive experiences at our property and how they are enjoying their new home. What they like about the amenities and things they would like to see added to our property. What do you dislike? I dislike how sometimes the reviews are not always be an accurate account of events, and misunderstandings that we are not given the opportunity to resolve and make a positive experience. Recommendations to others considering the ...

Great service

What do you like best? I love how the platform is east to use and if you need assistance they are always there to help you through it! Thanks so much! What do you dislike? I dont liek you cant reply directly to yelp from the platform What problems are you solving with the product? What benefits have you realized? Responding to reviews in one place for all locations for all review platforms. Plus auto review request emails for customers

Excellent Auto Dealer Service to use!

What do you like best? Birdeye is very user friendly, makes it super easy and convenient to send out reviews to our many customers on a daily basis. This is applicable to both sales and service customers. The review request gets sent straight to their phone in seconds. It takes literally no time at all to send out as many as 50. The stat reports are easy to read and manage. There are a lot of useful tools with Birdeye to help our dealership manage our customers' reviews on multiple ...

A pretty spectacular platform

What do you like best? It's hard to say what i like best because once you understand the platform and all the features. Everything is pretty awesome. The degree to which you are able to filter and address all concerns across all sites is great and the reports provided are instrumental. What do you dislike? I think the platforms biggest shortcoming is its interaction with Yelp. Reviews take too long to be picked up by the platform, responses posted to Yelp either never show up or ...