BirdEye Reviews in May 2025: User Ratings, Pros & Cons

Great Daily Reviews

What do you like best? I love seeing all of our reviews coming in every day and having them all in 1 email. Being able to ask satisfied patients to leave a review. What do you dislike? There seemed to be some confusion with our patients when submitting a review. They pushed 5 stars but got an "I'm Sorry" email. Recommendations to others considering the product: Be sure to inform Birdeye of all of your accounts or separate locations. What problems are you solving with ...

Reviews drive business. Birdeye is wonderful and gets results!

What do you like best? It gets quick results and allows people to express how pleased they were with your service. What do you dislike? That we have to put people's information in twice. Recommendations to others considering the product: It is a wonderful service and is very effective. What problems are you solving with the product? What benefits have you realized? You can reach anyone with a cell number and email address.

Wonderful company top work with

What do you like best? Helpful company members that are always courteous and pleasant to deal with. So far I have only had great experiences every time that I have asked a question or required assistance. What do you dislike? I haven't found anything I don't like yet. A suggestion to consider would be providing a portal to manage social media posts and campaigns. Recommendations to others considering the product: definitely consider this service if you are looking at an ...

Help With Reviews

What do you like best? I like how all I have to do is get them our customer emails. What do you dislike? We had issues with ownership's of our location pages that I wish they had a better connection or partnership with Google to help. What problems are you solving with the product? What benefits have you realized? We are receiving more 4 to 5 star ratings and positive written reviews. When you go from a 2 rating to a 3.9 or 4 rating that is the benefit of using Birdeye.

Awesome platform

What do you like best? Birdeye allows us to proactive and encourage our client's to write reviews What do you dislike? I wish that it was easier for people to leave Google Reviews What problems are you solving with the product? What benefits have you realized? BirdEye has allowed us to get honest feedback from our customers in real-time. In the few circumstances where a customer has been unhappy, we've been able to address the problem quickly.

BirdEye Ramps Up the Reviews

What do you like best? BirdEye provides a nice seamless method for pushing out reviews, increasing not only the quantity of reviews to legitimize the results, but also increases the quality of the review ratings through their deliver method. What do you dislike? The option to "Contact us directly" instead of "Please take a moment to leave a review" occasionally guide people to leave a great comment that doesn't get included in your overall rating. Recommendations to others ...

BirdEye has been the single greatest review generation tool we have ever invested in.

What do you like best? It just works. Take time to set it up well (your rep will help with this extensively) and once it is to your liking you can leave it to just do what it says it will. Generate mountains of positive reviews, and provide a means of receiving negative feedback to address problems as they arrive. What do you dislike? I would like more reporting for idiots. My team needs things at a 5th grade level and at times your reporting is phenomenal, but you need to already ...

Effective Online Review Management Platform

What do you like best? It has one of the most user-friendly interfaces, coupled with excellent customer service and support integration I've seen. Also, they were open to helping us with some API customizations which really helps our team manage and monitor reviews internally. What do you dislike? The notification feature is nice, as you can set up the notification frequency (instantly, daily, weekly) - but you can't set up more than one. I might want bad reviews instantly, but 3 ...

Dramatic improvement in reviews!

What do you like best? I definitely like the portal and being able to see everything in one place What do you dislike? I don't like the changes that were made to the filters Recommendations to others considering the product: Using Birdeye we have watched our reviews on Google go from a 1.6 when we started in February 2019 to hitting a 4.0 last week (Nov 2019). Our CEO is ecstatic and happy with the increase. The improved reviews have helped us better retain customers, and ...

5 STAR Review!

What do you like best? Our brand is fast-paced and growing fast. We just opened our 136th and 137th locations this morning and are excited to be working with Rob and the team at BirdEye! They are quick to respond and easy to work with. What I like best about working with them is how flexible they are to my sometimes strange requests. What do you dislike? There isn't anything that I dislike about BirdEye. What problems are you solving with the product? What benefits have you ...