BirdEye Reviews in May 2025: User Ratings, Pros & Cons

BEST SERVICE EVER

What do you like best? I love that Birdseye is so user friendly, we have triple the reviews from before and our patients love the ease of use! What do you dislike? Nothing! I just wish I would have known about the service sooner! Recommendations to others considering the product: Best investment as a small business! What problems are you solving with the product? What benefits have you realized? Birdseye allows us to receive constructive criticism. It increased ...

Insurance King recommends birdeye review platform

What do you like best? The plugin for our site https://www.insuranceking.com The reviews are updated daily and it’s helped us grow online. What do you dislike? Really don’t have any dislikes. Except for some employees are reluctant to send the links to customers. The leaderboard helps us to see which employees are utilizing it. Recommendations to others considering the product: Just get your employees to use it and it will work. What problems are you solving with the ...

Extremely powerful tool

What do you like best? Birdeye has been one of the greatest investment our office made into getting our name out in the internet. All our review requests have been optimized and streamlined so well. It is seamless and super user friendly What do you dislike? Nothing at all. Everything about the software is great What problems are you solving with the product? What benefits have you realized? Patient review generation, specifically on Google, area where we have struggled and ...

Amazing company; Transformational!!!

What do you like best? I like that we got such quick positive results! What do you dislike? I have not seen a down side to BirdEye, the entire experience has been very positive Recommendations to others considering the product: It is well worth it, it is very user friendly What problems are you solving with the product? What benefits have you realized? We have had several patients come as new patients simply because of the reviews they have seen recently; our office ...

Fantastic product!! Best reputation management service on the market!

What do you like best? The ease of use. It basically takes care of itself. No face to face solicitation or harassment of patients for their online feedback The fantastic results What do you dislike? I have not found any downside of using Birdeye at all! Recommendations to others considering the product: Do not hesitate to use this product, you will not be sorry!! No more asking every patient day after day to please go online and give us a review. Birdeye takes away ...

A Good Review Management Solution

What do you like best? I like that everything is centralized after setup, meaning that all reviews can be shown in one place. this is helpful in getting an overall look at how our business is doing. What do you dislike? It can be difficult sometimes to be completely clear on why some processes (such as sending emails or texts) fail. What problems are you solving with the product? What benefits have you realized? We are able to have everything in one place, which makes it ...

Extremely Intuitive Solution for Review Management

What do you like best? The dashboard is extremely easy to use and setting up advanced features like automation is simply and straightforward. What do you dislike? Having some trouble with listing management but overall, the platform is great. What problems are you solving with the product? What benefits have you realized? We started off with some pretty scathing reviews across our social media sites. Only negative experiences were being reflected online. When we started ...

Great way to aggregate reviews

What do you like best? Easy to see a dashboard of activity and know where reviews are coming from. What do you dislike? Some of the functionality is not very intuitive. But the support is very helpful in getting things figured out. What problems are you solving with the product? What benefits have you realized? BirdEye allows us to keep track of reviews from all sources, as well as stay aware of the competition. It also helps us to see if there are any patterns in customer ...

Has been working out pretty well so far!

What do you like best? That you can send surveys by email and text message What do you dislike? I wish birdeye could have the phone number come up on our customers cell phones as a 3 or 4 number like Kohls does for coupons instead of a 7 digit phone number The next problem is not Birdeye but the actually customers getting back to us. What problems are you solving with the product? What benefits have you realized? Would like Birdeye to be able to intergrate with ...

Awesome platform!

What do you like best? Very easy for patients to leave reviews and very user friendly for the business What do you dislike? Wished that all birdeye reviews went to google What problems are you solving with the product? What benefits have you realized? Easier to get clients to leave reviews User friendly for clients