BirdEye Reviews in May 2025: User Ratings, Pros & Cons

Birdeye is exactly what I was looking for to manager reviews

What do you like best? Managing Reviews Real Time Reporting Writing Responses to Reviews What do you dislike? Reporting system could be a little better. What problems are you solving with the product? What benefits have you realized? Getting more online reviews and building pride in our team

Finally a SaaS That Does What it Promises!

What do you like best? BirdEye really streamlines the process of customers accessing review sites which leads to not only an increase in review numbers, but reviews across across diverse platforms (BBB, Yelp, Facebook, Google, etc.) What do you dislike? Not a major downside, but if not adjusted properly, the repeated review requests can be a bit annoying for customers. Just make sure to tailor the frequency and type of communication to your clients tastes. Recommendations to ...

BirdEye is grea!

What do you like best? I like that you can go through each review/survey individually. The site is easy to navigate and it is cool to be able to customize specific searches. What do you dislike? I don't dislike anything. I think the site is very user friendly. Recommendations to others considering the product: I think it's been a great tool so far to see what our tenants would like to see from us as a company and as a team. What problems are you solving with the product? ...

Service stands out

What do you like best? Product is good. Service is great. Superior issue resolution with white-glove dedicated tech support. My problem was responded to and resolved within 2 hours of reporting. And the same technician even checked back later in the week to ensure I was back up and running consistently. What do you dislike? I would like the ability to get SMS alerts when a new review has been submitted. What problems are you solving with the product? What benefits have you ...

This Review Management Tool Works

What do you like best? Effective results: We've gained 47 reviews and increased our rating by half a star in under a month. What do you dislike? I would like to be able to track conversion rates by each individual who sends reviews. Also, I would like automation capabilities through BirdEye (or automation tools like Zapier) to automatically send review requests. Recommendations to others considering the product: Take the leap! We went back and forth for 3+ months because we ...

Best Review Software

What do you like best? It works better than any other platform in terms of getting results. What do you dislike? The software works well with our current software with the integration, but doesn't integrate with all dental managment software. Recommendations to others considering the product: Great program to get Google reviews What problems are you solving with the product? What benefits have you realized? More new patients/clients

Great Resource

What do you like best? Birdeye is such a great way to grow any size business! We've noticed a big uptake in our online referrals after using birdeye What do you dislike? The only downside is that some of our customers don't understand how to follow the links Recommendations to others considering the product: Definitely tweak your campaigns to make them more personal. That really helps to increase customer response. What problems are you solving with the product? What ...

Simple, effective and user friendly

What do you like best? Onboarding process was terrific--great customer service reps had us up and running in an hour, and the process for getting reviews is so simple. Dashboard is user friendly and intuitive, unlike other sites. And our clients say it's easy to leave a review as well! What do you dislike? I have no issues with BirdEye! My only challenge is internally getting the data out of my software. The BirdEye end of it has been great. What problems are you solving with the ...

My review of Birdeye

What do you like best? Birdeye makes the process of reviewing a business very simple for customers. I am able to send requests for reviews quickly and easily from my laptop or phone as soon as the transaction is complete. What do you dislike? Nothing really. The onboarding sessions were very helpful and well done. Recommendations to others considering the product: Give it a shot, I think it's worth it. What problems are you solving with the product? What benefits have you ...

Great service!

What do you like best? The service is efficient in gathering data and posting it where it can be seen! What do you dislike? no downsides observed yet, some of our patients do not like to receive the request after every visit but that not too big of a complaint What problems are you solving with the product? What benefits have you realized? No problems. Every patients receives a request for a review which is short. Patients are more likely to reply. We have seen many more ...