BirdEye Reviews in June 2026: User Ratings, Pros & Cons

Birdeye Makes Reviews EASY as 1,2,3!

What do you like best? Potential clients and customers don't have to bounce around from site to site looking at reviews, when they're all in one place. The value add of that is tremendous, because with each review platform there are chances potential customers are going to drop off because they've either found another provider, lost interest and decide to come back to their search later, or get distracted by something else. What do you dislike? No cons that I can think of, perfectly ...

Amazing Experience with Birdeye

What do you like best? My favorite part of Birdete is the ease of the product and how many reviews we have gotten since starting Birdeye. The customer service is second-to-none. And, the product is always evolving and continuing to get better per customer feedback. What do you dislike? The only thing that I would say that I dislike is the mobile app sometimes works and sometimes does not. I have found the desktop version of the product works the best. Recommendations to others ...

It was a "No Brainer" for us to Switch from a competitive service!

What do you like best? Offers a comprehensive Reputation Enhancement service, is easy to use and does so with competitive pricing. Birdeye personnel were committed to completing the conversion and were available daily to answer any and all questions. The unique problem we incurred was eventually isolated and remedied. The major upside is the comprehensiveness and effectiveness of their service. What do you dislike? There was a problem converting from the competitive service I was ...

Great for small businesses.

What do you like best? Our improved Google search ranking. We are now able to be found online thanks to the listings feature in Birdeye. It allows us to make sure all of our info is updated across tons of sites, all in one place. And it's done automatically which makes it super easy to manage. I could never have done this on my own. What do you dislike? The monthly cost. It's expensive for a small business like mine but I find it critical to my operation so it's a necessary expense. ...

Review Requests Made Simple

What do you like best? I like being able to simply put in contact information at the top of the page on the website. It’s handy. Also, like that we can keep track of which team member has sent requests. What do you dislike? I don’t like the fact that the text message requests don’t send automated reminders. What problems are you solving with the product? What benefits have you realized? Easier to keep up with which clients have been sent requests already.

Best line of Communication

What do you like best? Our patients can contact us so easy at the click of a button with any questions they may have. This makes the practice so easy to communicate with and also accommodate the patient for the best line of contact. What do you dislike? I cant text patients that aren't already int he system. Recommendations to others considering the product: Keep improving What problems are you solving with the product? What benefits have you realized? Scheudling ...

Loving BirdEye

What do you like best? Very user friendly. Easy to use . helps with reviews What do you dislike? There is nothing I have found that I do not like Recommendations to others considering the product: easy to use What problems are you solving with the product? What benefits have you realized? great feed back from our customers

We love Birdeye!!!

What do you like best? Birdeye is so easy to use from administration to lower level employees everyone can be a part of the process! What do you dislike? I wish that when a review is given on another site that we could place on Facebook as a review there! That is a Facebook setting though and not Birdeye Recommendations to others considering the product: Worth every penny!!! This service helps not only improve your online status but it also helps to make sure we are still ...

Online Tool has Many Features and Ease of Use for Reporting

What do you like best? The online access is easy and very versatile allowing us to capture the elements we want for our reporting purposes. What do you dislike? The only issue we have experienced is if something isn't available it may take some time to be developed. This doesn't happen often. Recommendations to others considering the product: Great tool for comparing relative performance over time What problems are you solving with the product? What benefits have you ...

AWESOME experience!

What do you like best? We always believed a majority of our patients were happy, yet the only people that would ever review would complain. Now we can truly see the true impressions. Additionally the ease using the birdeye website is wonderful. My onboarding experience with Nick was the best. He gave me great ideas, answered every question AND made the entire process really fun! The reviews are rolling in on a regular basis and customers have commented on how much they like it. What do ...