BirdEye Reviews in June 2026: User Ratings, Pros & Cons

Great Reputation Builder

What do you like best? The ability to also do campaigns via your account What do you dislike? If a customer says no it was not a great experience then it should be automatic direct feedback Recommendations to others considering the product: Definitely do a demo and see if it suits your business marketing and growth goals What problems are you solving with the product? What benefits have you realized? Getting more reviews online

Maintenance Manager

What do you like best? I am over 6 employees who interact with our tenants on a daily basis. I like being able to have a way the tenants can respond after one of our inspectors have been to their home. What do you dislike? Sometimes our tenants complain about the constant reminders being sent to them. Recommendations to others considering the product: Easy to use!! Don't be afraid to try it, I have really seen a difference since we have started using Birdeye. What problems ...

Super easy and convenient to use!

What do you like best? I love how I can reply to my google, Facebook and Healthgrade reviews using just one platform! What do you dislike? Nothing, we love bird eye! There is no other platform like it What problems are you solving with the product? What benefits have you realized? It’s helping us reply to reviews very quickly! I also like how i can import reviews into an excel sheet. Makes It easier to do giveaways and pick a winner!

If you ask, they will review!

What do you like best? Our industry is very competitive. When potential clients are shopping our services, there are many companies to choose from. Positive reviews are what help us stand out above the competition. BirdEye has made it so easy to ask for reviews! Clients and customers can receive emails and text messages to remind them about submitting a review. We have discovered that even if our clients are having a positive experience, they are not going to submit a review unless we ...

Great Product!

What do you like best? BirdEye is a simple and easy to use product and really helps our company out by helping us reaching out for reviews with a simple survey. What do you dislike? I haven’t noticed anything that i dislike about the program. Recommendations to others considering the product: I do not have any recommendations What problems are you solving with the product? What benefits have you realized? One benefit i have realized is that the surveys we send out are ...

If you are a lawyer, and you don't have Birdeye for your firm, you need to change that today.

What do you like best? I love getting all of these reviews from our clients. I loved how easy it was to set up the program and begin reaping the benefits of the company. Everything that birdeye promised, they delivered on. Also, their hands on training and easy implementation is amazing. They trained my staff in less than an hour on their program. Within 2 weeks from the first phone call with Birdeye, we started getting positive reviews online. In my business, positive reviews online are ...

GREAT RESULTS!

What do you like best? extremely helpful supports, and great results! What do you dislike? So far no problems, no downsides. We are very happy! Recommendations to others considering the product: We have been extremely happy with our experience! What problems are you solving with the product? What benefits have you realized? Contacting our customers to achieve online reviews, which increases our

Works Great!

What do you like best? Very easy to use app, along with fast, responsive customer service. What do you dislike? We are not always informed of platform changes What problems are you solving with the product? What benefits have you realized? Makes it easy to track all of our reviews. Saving a lot of time not having to go to separate review sites.

Superior Customer Service

What do you like best? I like being able to chat with someone online and resolve my issues without sitting on hold. The customer service was exceptional. I was able to get help quickly to resolve my issue. The customer service representative even personally called me back once the issue was resolved. What do you dislike? Nothing that I can think of at the moment. I am relatively new to Birdeye and haven't come across anything I don't like. Birdeye seems to hit on all areas needed ...

Birdeye is awesome

What do you like best? BirdEye makes it really easy to get reviews. We do in home work with customers and they rely on us being a reputable company. When we have hundreds of positive reviews online it helps us stand out in comparison to the competition. We had always asked our customers to write reviews for us in the past, and they would say that they would fill out a review, but seldom did it. With BirdEye we just send a text message invitation via the app and it links them directly to ...