BirdEye Reviews in May 2025: User Ratings, Pros & Cons

Only Review Management Platform that matters!

What do you like best? BirdEye really does it all. Collects every review you need, presents the information in a clean, userfriendly manner, and their support is always there to help you out along the way. Having previously used competitor reputation tools - there is no going back after discovering BirdEye. What do you dislike? The only dislike about BirdEye is their user roles - Owner, Admin, & Guest. The issue may be internal but these roles don't apply well to our team member ...

Top Notch Review Software

What do you like best? The ease of management in the dashboard is a big deal for us due to so many locations and so many reviews coming in daily. What do you dislike? I honestly haven't found a downside to Birdeye yet. If they are able to somehow incorporate Google Q&A into this where you can answer all the questions in the dashboard that would be a huge development. What problems are you solving with the product? What benefits have you realized? Our reviews scores are going ...

Seamless

What do you like best? Birdeye is so easy! It is seamless for patients to leave a review and it is then posted immediately to our Google! We have increased our number of Google reviews and which has gained us new patients! What do you dislike? We have been with Birdeye for several months and am yet to have any dislikes! Recommendations to others considering the product: Do IT!!! It is so easy and great for increasing patient base! What problems are you solving with the ...

Effective & Powerful Social Media Marketing Tool

What do you like best? The most helpful aspects of the basic services provided by BirdEye, for our small business, have been the automated local listing management, the ease of centrally monitoring and responding to reviews, and the power of creating streamlined ways of requesting reviews. What do you dislike? I dislike the ways uploaded contacts can be managed; the management tools could be expanded to provide better organizing and grouping of contacts. I also dislike the mobile ...

Great tool for generating Google Reviews!

What do you like best? Being able to assign tickets to our Area Managers for complaints from customers has been a great feature for our company. What do you dislike? The ability to respond to Facebook reviews through Birdeye is no longer an option as Facebook has it set up on their end to mark our responses as spam. Not a Birdeye issue, really. Just unfortunate! Recommendations to others considering the product: Birdeye has several different options to choose from when ...

Efficient and Reliabile, BirdEye is a necessity in todays world.

What do you like best? Its fast, east to use. Its built for a good customer experience and maximizes the time spent chasing people around for some feedback. It gives my team another reason to give amazing customer service knowing the chances of that customer leaving a review for the world to see are a lot higher now. What do you dislike? Its fairly new and they haven't developed a lot of the features that are going to make them even better. Good news is they are open to feedback ...

G2 REVIEW

What do you like best? It is a price-conscious, easy-to-use review tool. Easy for employees and customers. What do you dislike? Nothing that I've disliked yet. CAnt think of anything Recommendations to others considering the product: It is certainly worth trying. I went from 53 reviews on Google to 174 in approximately 1 month. What problems are you solving with the product? What benefits have you realized? Having employees actually ask customers for a review.

I was skeptical at first. But it really works, and very simple to use.

What do you like best? How easy it is for patient to respond and comment, and how easy it is for our staff to send out requests right away if we choose. The quick response to our questions when needed is great also. What do you dislike? There is really nothing I can think of that I don't like about BirdEye so far. Its been working for us. What problems are you solving with the product? What benefits have you realized? We are making it easy for patients to give a quick review ...

Amazing Communications Platform

What do you like best? I love being able to communicate faster with customers, it is nice to have everything in one platform. This helps our company on many different levels. What do you dislike? I do wish that the surveys were easier to add to and easier to send out. Allow several options to fit each industry would be very helpful and would be used a lot more. Recommendations to others considering the product: Using this platform makes communication with customer reviews ...

Easy to implement and generates reviews

What do you like best? Ease of use. Email and texting capability with reminders to generate review. What do you dislike? Once set up is complete, easy to implement. What problems are you solving with the product? What benefits have you realized? The benefit of gaining social recognition for the business.