BirdEye Reviews in May 2025: User Ratings, Pros & Cons

Great tool for boosting reviews

What do you like best? We love that it engages our parents after their appointments to tell us how their appointment was. We have seen a large increase in our reviews both on google and facebook which helps draw parents to our practice. We have been really happy with our decision to use Birdeye to boost our practices presence on social media. What do you dislike? Since we are pediatric I wish their system was able to pull the parents name to address the review to instead of pulling ...

Very Good

What do you like best? Instant notifications about reviews and feedback What do you dislike? Takes about 1 day to get notify about reviews Recommendations to others considering the product: Very Easy to use What problems are you solving with the product? What benefits have you realized? No Problems, Instant respond and easy to communicate with patients

A necessary tool for your business

What do you like best? Truly I can't imagine being able to monitor online reviews without BirdEye - the consolidation of all the different platforms makes it so easy to feel in control of reviews/responses. This is a business must. What do you dislike? Some automatic replies would be really great to have available for quick responses. What problems are you solving with the product? What benefits have you realized? Time, feeling of control Response from Jennifer Campisi of ...

Great tool to have!

What do you like best? What we like best is being able to do everything in one spot, from messaging patients for reminders for appointments to be able to reply to reviews. We have also seen a rise in our reviews since joining which is amazing! Being able to message our patients the day before for a reminder has greatly improved our number of missed appointments. What do you dislike? One thing that we wish was an option is being able to send out a mass text message to our patients. ...

Excellent Customer Service & Very Effective for Generating Reviews

What do you like best? BirdEye made setting up our account a breeze. We had an excellent service rep helping all the way. They helped setup our templates for email & text message reviews, walked us through all the account settings, and everything else. The BirdEye program is very user friendly, easy to navigate, and easy to learn. Our company receives reviews on several different platforms and we love how BirdEye consolidates it all together on our Review Profile that we use as the ...

Easy to Use and Quick Results

What do you like best? I like being able to reach out to all our customers wit a quick customizable survey. We can change the survey contents whenever and once your process is in place you will see an increase in your reviews and responses! What do you dislike? That we haven't utilized more of their services to full capacity! What problems are you solving with the product? What benefits have you realized? We are increasing our reviews on different media sites and gaining ...

Birdeye has changed our business (and Industry) for the better

What do you like best? What is most helpful is how bird-eye aggregates all the reviews and allows you to respond from a central dashboard. This makes my managers' lives so much easier. The ability to track review trends over time is extremely helpful as well. What do you dislike? We wish that birdie had better integration with Yelp in the same way other review sites have; such as OpenTable, Google, Facebook, and Trip Advisor. Other than that, the system/platform operate beyond ...

BirdEye is easy to work with and bringing in great reviews for us

What do you like best? It is quick and to-the-point for the customer so they are more willing to fill it out What do you dislike? We went through a few challenging parts during set up Recommendations to others considering the product: Would recommend! What problems are you solving with the product? What benefits have you realized? We are receiving SO MANY positive reviews. We don't get many negative reviews

Your Success is Their Success

What do you like best? BirdEye cares about their subscribers' success because it translates into their success. What do you dislike? It can be confusing for more senior-aged users; inability to leave reviews on sites without account for that site. What problems are you solving with the product? What benefits have you realized? more exposure online

Birdeye has been fantastic for our business

What do you like best? Their customer service is so helpful ! They constantly follow up with us making sure we're up and running . What do you dislike? We have not found something we do not like What problems are you solving with the product? What benefits have you realized? We have facilitated the process of asking for reviews.