BirdEye Reviews in May 2025: User Ratings, Pros & Cons

Great customer experience tool

What do you like best? It´s easy to understand and saves you a lot of time when it comes to customer experience reviews. What do you dislike? until now i do not have any comment of dislike. It has been usefull. Recommendations to others considering the product: Easy to use and helpful What problems are you solving with the product? What benefits have you realized? You have different review sources in one place and it is easier to capture information from customers.

Working with Birdeye has been very easy and productive!

What do you like best? Very direct, very easy to work with company. I appreciate everything they have done! The number of reviews have increased ! What do you dislike? I really don't know, maybe lack of knowledge of all that Birdeye can do Recommendations to others considering the product: Go for it@ What problems are you solving with the product? What benefits have you realized? It has led to increase reviews and now increased reviews!

Useful site for tracking customer and prospect feedback

What do you like best? The dashboard on the main login is easy to navigate so finding current reviews is an easy task. What do you dislike? I am fairly new to the site so I haven't seen any negative aspects. It works as advertised. What problems are you solving with the product? What benefits have you realized? Tracking customer or in my case resident feedback. Having just one site to visit makes it an easier task.

Kudos to BirdEye

What do you like best? Ease of Use is wonderful with BirdEye and it's a great social marketing tool. What do you dislike? I found the mobile app to be a little difficult to use. I think it could be streamlined some. Recommendations to others considering the product: Take the time to really look into all of the features. They are fabulous! What problems are you solving with the product? What benefits have you realized? We were able to streamline our online reputation ...

Boost your online presence with Birdeye!

What do you like best? Birdeye makes it easy for our clients to give us feedback, whether it is positive or negative. When there is a negative review, the client is easily able to contact us directly so that we can make it right for them! What do you dislike? Honestly, there isn't anything that I can think of that I dislike about Birdeye. It's an easy way for clients to communicate with us regarding their experience with us. Recommendations to others considering the product: ...

Bird Eye Review

What do you like best? I like that I get text messages when anyone leaves me ratings on my page. That way our response time is faster and more efficient for everyone. What do you dislike? The website layout is a bit hard to understand at first, but the more you use it the easier it gets. What problems are you solving with the product? What benefits have you realized? If we happen to get a negative review on our page, we have that chance to try and solve the problem while ...

BirdEye definitely helps us raise the bar!

What do you like best? I like that it makes it easy for us to access reviews, which in the end helps us out with satisfying our clients. What do you dislike? There really isn't anything I don't like about it to be honest. It's easy access with out going to all platforms! What problems are you solving with the product? What benefits have you realized? With birdeye we're able to see which tenants aren't happy with they're properties. Which makes it easier to see who we need to ...

Excellent Support

What do you like best? Having all online reviews in one place. Its so easy to manage our online reputation! What do you dislike? We can't remove false reviews from online sites such as Google or Yelp. Recommendations to others considering the product: If you are concerned about monitoring your online reputation, Birdeye is the best solution for you. What problems are you solving with the product? What benefits have you realized? We can immediately react to a negative ...

Few weeks in use and BAM! we have record testimonials!!!!

What do you like best? Ease of use and the coaching to get you going and moving is amazing! What do you dislike? When I determine something, I will let you know but thus far... They have been fantastic! Recommendations to others considering the product: You need online testimonials irregardless of your business. Engage BirdEye now and move FORWARD! What problems are you solving with the product? What benefits have you realized? REconnection with past clients. It has ...

Excellent Results!

What do you like best? It saves so much time chasing customers asking for feedback. Reviews are critical in today’s world of a healthy business. What do you dislike? Being that they’re new, there are a few undeveloped features but all of them are known about and have plans for future development. What problems are you solving with the product? What benefits have you realized? Our customers are giving us excellent direct feedback that otherwise we would have never known about.