BirdEye Reviews in June 2026: User Ratings, Pros & Cons

I am Very Satisfied with BirdEye

What do you like best? I like that you can send out review requests to any past customers or have them fill out a review directly either in person or online. It's a very simple process for our customers and we appreciate the accessibility. I love that you can send a request through text, BirdEye is definitely keeping up with online trends. What do you dislike? I dislike the design elements within the BirdEye platform. I was given a webchat code but wasn't able to fully integrate it ...

One of the best online review platforms

What do you like best? My agency, Marketing 4 Real Results works with many small business owners and the clients that use Birdeye are having huge success. Since Online Reputation Management is a huge part of online the digital marketing component, ratings, comments, blogs, and social media post matter. Birdeye offers the ability to respond quickly from one platform, as well as set up automated responses is great. Increasing trust & credibility is an important marketing tool for any ...

Birdeye Review

What do you like best? Birdeye has been extremely effective in allowing our company to have a presence online by effortlessly soliciting reviews after our patients complete their appointments. Each evening, a review request goes out to patients who haven't been seen in a certain time frame and allows them to submit their feedback to our offices. This takes the leg work off of our staff by not having to remember to ask each patient in a high production office and allows each patient to ...

BirdEye keeps an eye out for me!

What do you like best? Crafting templates to speed through responses! What do you dislike? Sometimes deleted reviews get stuck, and it makes it difficult to keep track of reviews that need to be answered. Recommendations to others considering the product: If using for a high volume of review responses, take the time to build response templates that can be easily modified per review. Also, if you get reviews from multiple platforms, make sure to set that up at sign-up, to ...

Only Review Management Platform that matters!

What do you like best? BirdEye really does it all. Collects every review you need, presents the information in a clean, userfriendly manner, and their support is always there to help you out along the way. Having previously used competitor reputation tools - there is no going back after discovering BirdEye. What do you dislike? The only dislike about BirdEye is their user roles - Owner, Admin, & Guest. The issue may be internal but these roles don't apply well to our team member ...

Bird eye best

What do you like best? Ability to see reviews from multiple platforms at once with ability to respond either freelance or with the prepared responses of which are multiple and reflective of industry we are in. What do you dislike? Nothing to date. I dont know how to use the additional reporting and negative review assistance as well as i should but it appears to be as easy as other communication with the company. What problems are you solving with the product? What benefits ...

Excellent review tracking tool

What do you like best? The interface is very simple to use and navigate with access to almost all on-line reviews our facility receives for both receiving and responding to reviews. What do you dislike? I wish I could directly respond to our TripAdvisor reviews directly from this platform, but I am sure that there are multiple layers of red-tape to navigate in order to make this a reality. Perhaps someday! Recommendations to others considering the product: This is very easy ...

Reviews come in very quickly

What do you like best? All the reports and analytics.I can see what my competitors are being rated as well. What do you dislike? Nothing at this moment. There is nothing that I have found to dislike. What problems are you solving with the product? What benefits have you realized? Client satisfaction.

Very Happy with Service

What do you like best? I like Birdeye because of the filtering of the reviews. Gives you a chance to catch misunderstood problems before the reviews go public. What do you dislike? The filter can also catch positive reviews that unfortunately do not get seen publicly. Recommendations to others considering the product: Get this software if you value your business. We love it. What problems are you solving with the product? What benefits have you realized? I believe ...

Perfect for businesses who need an overview of their customer service!

What do you like best? I love being able to see an entire snapshot of all of the reviews, from Google, as well as internal feedback. I also love seeing a "rating" that includes internal feedback that is not just from Google. What do you dislike? I wish the public view of a company's BirdEye page had more information for potential customers to see. Customers love seeing lots of feedback for us. Recommendations to others considering the product: When signing up, you have to ...