Bill.com Reviews in September 2026: User Ratings, Pros & Cons

I inquired how one of our vendors could…

I inquired how one of our vendors could update their log in to their bill.com due to change in their employees. I was told I had to create a new vendor, send them an invite and then merge the two same vendor accounts. I figured out that if I disconnected them from epay, then send them a new invite to the new email address, they could log in and establish their bill.com and re enter the information for epay. Less work but same end.

It works well

Date of experience: June 21, 2022

So easy to use!!

Date of experience: June 21, 2022

Bill.com issues

- Interface is changing all the time. Automatization functions are not needed (quick Save for the new items in the inbox), - Sync problems with QB desktop (to much need to manual resolve payment issues) - Inability to easy merge duplicate vendors - Invoice that has been received in the QB against PO, and subsequently changed anything (due date, description, but not the amount) is always synced as a duplicate in the QB - Problems with canceled and voided payments (bill.com falsely showing ...

Bill.com issues

- Interface is changing all the time. Automatization functions are not needed (quick Save for the new items in the inbox), - Sync problems with QB desktop (to much need to manual resolve payment issues) - Inability to easy merge duplicate vendors - Invoice that has been received in the QB against PO, and subsequently changed anything (due date, description, but not the amount) is always synced as a duplicate in the QB - Problems with canceled and voided payments (bill.com falsely showing ...

Generally great, but one big glitch...

Bill.com has been a great tool for us. However, in April, they updated their systems and stopped sending checks for us for about two weeks. Everything showed that they had been sent, but no payments were clearing our accounts. When we called, they fixed the problem, but it required work on our part to get it resolved. If we hadn't been watching, we could have gone a long time before vendors started calling to ask why they hadn't been paid.

Invoice approval

I’m one of three people in the approval chain. Thus I am only familiar with the process of reviewing the bills and then the approval of said bills. On average there are six bills per month that are presented for approval. So far, all bills presented have been approved. The system works great. Copies of the invoices are included with the submission. After review, a couple of clicks and your part of the approval process is complete.

Bill.com really is helpful to small…

Bill.com really is helpful to small businesses. the only main drawback is that there are no two levels of approval for payments. If one can schedule payment and another person can approve it, it will be really very helpful

Bill paying made easy!

My accountant set me up to pay our business bills through Bill.com and I absolutely love it! All I have to do is snap a photo of the bill, email it to the account they set up and then I get notified to just press a button when it's approved for payment. No more check writing!

I wish I could give a 5 but the…

I wish I could give a 5 but the customer service is lacking. The fact that you cannot get someone quickly on the phone to get something taken care of quickly is a joke. I have 2 clients who were very upset due to the way customer service is handled. The issues this has caused might make by review closer to a 3 star.