Bill.com Reviews in September 2026: User Ratings, Pros & Cons

It’s very challenging to get help if…

It’s very challenging to get help if anything goes wrong with the payment process. You are expected to do your own research and if you contact or chat with someone it feels useless as you get the a canned response and no answers. I am trying again today. The payment says paid but I have not received it!

They hold your funds hostage

Bill.com has been holding a $20k payment that was made to us until we verify our account with multiple state IDs, passports, and other docs. Why should Bill.com need all of that info about us? We completed a job for our client, and they paid us, and now bill.com is holding the payment hostage as a middleman.

It’s very challenging to get help if…

It’s very challenging to get help if anything goes wrong with the payment process. You are expected to do your own research and if you contact or chat with someone it feels useless as you get the a canned response and no answers. I am trying again today. The payment says paid but I have not received it!

PLEASE STAY AWAY! THEY ARE KEEPING MY HARD EARNED MONEY

Bill.com please do not leave some apology, asking for me to contact ya'll, saying you look forward to working with me, beause I've been there and done that and ya'll were no help. I will definitley make sure to tell everyone my bstory, and write reviews everywhere so people will have the knowledge to make an educated decision as to whether to work with ya'll or not. I'm a certified teacher and I'm a tutor for underprivledged students. I work 7 days a week. Any teacher will tell you, just ...

PLEASE STAY AWAY! THEY ARE KEEPING MY HARD EARNED MONEY

Bill.com please do not leave some apology, asking for me to contact ya'll, saying you look forward to working with me, beause I've been there and done that and ya'll were no help. I will definitley make sure to tell everyone my bstory, and write reviews everywhere so people will have the knowledge to make an educated decision as to whether to work with ya'll or not. I'm a certified teacher and I'm a tutor for underprivledged students. I work 7 days a week. Any teacher will tell you, just ...

I have had nothing but trouble with…

I have had nothing but trouble with bill.com I am so stressed and feel like it’s affecting my mental health , I feel depressed. I haven’t received my £500!!! I did an interview for Jellysmack ‘Unfiltered Stories’ based in US back in December 2022 and I live in UK. We did the interview via zoom and then they set up payment via bill.com I’ve sent about 50 emails back and forth to Jellysmack and they can’t help, they said the money is with bill.com all processed and deposited in limbo where i ...

I have had nothing but trouble with…

I have had nothing but trouble with bill.com I am so stressed and feel like it’s affecting my mental health , I feel depressed. I haven’t received my £500!!! I did an interview for Jellysmack ‘Unfiltered Stories’ based in US back in December 2022 and I live in UK. We did the interview via zoom and then they set up payment via bill.com I’ve sent about 50 emails back and forth to Jellysmack and they can’t help, they said the money is with bill.com all processed and deposited in limbo where i ...

My book keeper at the time set me up…

My book keeper at the time set me up with this company and what a mistake. After she left I needed help with check approvals that needed to be sent out and could only get help on line which was a complete waste of time. We will soon be paying out of Quick Books like before. Amazing how simple it is to mail a check.What a complete mess we were left with. DO NOT use bill.com or you will be sorry. The only winner in this software is bill.com.

My book keeper at the time set me up…

My book keeper at the time set me up with this company and what a mistake. After she left I needed help with check approvals that needed to be sent out and could only get help on line which was a complete waste of time. We will soon be paying out of Quick Books like before. Amazing how simple it is to mail a check.What a complete mess we were left with. DO NOT use bill.com or you will be sorry. The only winner in this software is bill.com.

Software is good, customer service is very weak.

I used bill.com for a previous company and it worked fine most of the time. When it didn't work well, things fell apart as their customer service is inconsistent. I changed employers and my new employer had started using it several months before. It did not sync with the accounting software and no matter how many hours I spent with bill.com help desk, they could not resolve the issue. The service is highly inconsistent and they often have a sarcastic attitude. I canceled our account because ...