9.2
SpotScore
Bill.com Reviews in September 2026: User Ratings, Pros & Cons
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Bill.com Reviews & Ratings
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Spotsaas Editor’s POV
Bill.com is a robust and highly regarded platform for managing invoicing and payments. Known for its ease of use and intuitive interface, it significantly streamlines accounts payable and receivable processes. Many users commend how Bill.com has transformed their billing workflows, saving time and providing clear visibility into invoices and payments. The ...Read more
Bill.com pros and cons
Automates invoicing, payments, and accounts payable processing, saving time.
Interface is easy to navigate for most users.
Integrates with financial software and tools.
Transparency in payment processes, with notifications and email updates for tracking invoices and payments.
Customer service is widely criticized for being unhelpful, difficult to reach, and over-reliant on automated support systems like chatbots.
Holds payments for extended periods or requires users to pay additional fees for faster transfers, leading to frustration.
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Showing 211-220 out of 729
RM
Rene Muller
03/06/24
Haven't signed up for them to take…
Haven't signed up for them to take money out of my account on a monthly bases and cant get hold of them to cancel what i Haven't even signed up for. Seems like a massive scam
J
Jennifer
03/06/24
My new account rep is great and…
My new account rep is great and responds to things when I need her to. BILL is working through the kinks, and we are having fewer issues with service and other things
DC
Dorothea Campbell
03/06/24
Highly recommend
Bill.com makes it super easy to get paid by your customers. Generating invoices is simple and getting paid always happens in record time! I highly recommend Bill.com to every business owner.
J
Jennifer
03/06/24
My new account rep is great and…
My new account rep is great and responds to things when I need her to. BILL is working through the kinks, and we are having fewer issues with service and other things
CK
Cyndi Kelly
03/05/24
Fast Payments and easy to use!
Date of experience: March 06, 2024
JL
J. Luckey
03/05/24
Very Useful!
Shows everything, helps stay organized.
KA
Keith Alexander
03/05/24
Reviewed the help files but still didn't know where to go...
I reviewed the help files and still wasn't quite sure what I was supposed to do. I needed to close one of my client's accounts. The help I received from the Bill associate was efficient and to the point, which is appreciated when chatting. I got the guidance I needed without having to wait on the phone. Highly recommend.
D
Douglas
03/04/24
Your customer service follow up is…TERRIBLE
Your customer service follow up is terrible! Example Good Afternoon I hope your week is going well. My name is Douglas Siewert. I am the CEO of Ineo Global Support, Inc. Manassas Virginia. We are currently a AP customer of BILL. As you see below, as he departed Jason shared some fundamental information on how to set our account up to receive Credit Cards payments from customers. Are you able to set an appointment with a couple of our key “BILL” personnel and myself, to discuss I detail ...
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A
ActrPthreesixfive
03/04/24
Awful customer service
I was requested to upload proof of ID, which I did. They then tell me my account is being closed, with no guidance as to what was wrong with the documents I uploaded. One of my clients pays me via this platform otherwise I would not be using it. Rude and unhelpful customer service.
S
Sandi
03/04/24
I have had 3 checks that were mailed…
I have had 3 checks that were mailed but not received within a 2 week period of time. I am not sure how to tell to what address they were mailed when I try to check on them.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].