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8.5

Spot Score

BigPanda - Incident Management Software

BigPanda Reviews in June 2025: User Ratings, Pros & Cons

Streamlining crisis management for faster resolution.

4

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BigPanda Reviews & Ratings

4

Very Good

Based on 90 ratings & 72 reviews

Rating Distribution

Excellent

(66)

Very Good

(4)

Good

(1)

Poor

(1)

Terible

(0)

Expert's Review

BigPanda has garnered positive reviews over the past year for its significant strengths in alert correlation, incident management, and monitoring capabilities. Users appreciate how it accelerates monitoring and alerting processes, allowing for quick root cause identification and resolution. The tool's user-friendly interface, dashboard functionalities, and ...Read more

BigPanda pros and cons

  • Provides alert correlation to quickly identify root causes, reducing resolution time.

  • User-friendly interface and dashboard for easy incident management.

  • Facilitates cross-team collaboration for managing incidents effectively.

  • Unifies incident and alert management, escalating issues efficiently.

  • Occasional bugs may cause temporary frustrations, needing timely resolutions.

  • Customization options such as report integration and calendar view may be limited.

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Showing 31-40 out of 72

BH

Brando H

09/23/22

5 out of 5

"Tool with capacity to customize the table and great performance"

What do you like best about BigPanda? Easy integration with messaging areas, customisable dashboard, good monitoring performance and monitoring capabilities and rich features, but best of all, easy to use. What do you dislike about BigPanda? It would be nice if it could be integrated with many more tools. What problems is BigPanda solving and how is that benefiting you? Gap management with application monitoring and performance measurement alert also work very well.

RF

Ruth F

09/23/22

5 out of 5

"It is a good tool to monitor outages"

What do you like best about BigPanda? What I like the most is being able to detect common crashes that occur daily within apps, and it's also great for monitoring and receiving notifications alerts. What do you dislike about BigPanda? Right now, I can't find anything that I don't like, everything is excellent, and we love it. What problems is BigPanda solving and how is that benefiting you? Monitor workloads, issue ticket notifications to resolve issues as quickly as possible, and monitor a ...

Read more

MA

Michelle A

09/23/22

5 out of 5

"Incident creation tool that was easily implemented"

What do you like best about BigPanda? It is a good tool for monitoring the creation of incidents. I like the alerts; they are good and will help us with different tools. What do you dislike about BigPanda? Nothing everything is good with BigPanda. I only expect interface improvements. What problems is BigPanda solving and how is that benefiting you? We use this tool primarily to create and group multiple alerts and track and analyse server issues.

AS

Alice S

09/22/22

5 out of 5

"A perfect solution for the management operation"

What do you like best about BigPanda? I like this tool mainly because it is easy to issue tickets and its an excellent user interface; it also offers functionalities such as triggering events, incidents, alerts and much more. What do you dislike about BigPanda? There is not much to say because it is a tool that has not presented any inconvenience. What problems is BigPanda solving and how is that benefiting you? It is used for help desk ticket tracking, problem management, and integration ...

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AP

Alexis P

09/22/22

5 out of 5

"Tool to improve data with multiple monitoring functions"

What do you like best about BigPanda? I like the alerts and that the console is straightforward because it provides ease of administration and integrates with multiple tools. Issuing tickets and warnings based on priority is excellent and has a good usability and role-based access. What do you dislike about BigPanda? I wish they would add more customisation, especially dark mode. What problems is BigPanda solving and how is that benefiting you? The alert is excellent for sharing and ...

Read more

ST

Serge T

09/22/22

5 out of 5

"A complete solution for my immediate needs"

What do you like best about BigPanda? I like that it is easy to use to create reports collected by applications and assets, and its documentation is excellent and detailed. The management of requests and incidents is what we were looking for. What do you dislike about BigPanda? If not implemented correctly, it can be challenging to use. What problems is BigPanda solving and how is that benefiting you? Asset tracking and table ticker help in trade management; everything is much simpler.

DS

Diego S

09/22/22

5 out of 5

"Incredible monitoring and tracking software"

What do you like best about BigPanda? I like this software because it makes it easy for us to do comprehensive monitoring, save time, and give a great view to identify problems and do preventative treatment in certain areas. What do you dislike about BigPanda? It was a bit difficult to understand some of its functionalities. What problems is BigPanda solving and how is that benefiting you? Great benefits like complete monitoring, proactive alerts, transaction analysis, ticketing and ...

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AD

Adam D

09/22/22

5 out of 5

"An excellent tool for tracking and creating tickets"

What do you like best about BigPanda? I like the centralised visibility, the automation of incident resolution, that no code is required, and the interface is easy to use. I can see all my data and monitor easily. What do you dislike about BigPanda? For now, only errors and failures are not very frequent,t and I also think it lacks innovation. What problems is BigPanda solving and how is that benefiting you? We mainly fixed performance issues on our servers; we were able to troubleshoot and ...

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ZB

Zoey B

09/22/22

5 out of 5

"Excellent tool for event correlation in the company"

What do you like best about BigPanda? I like the flexibility of the user interface and the real-time updating of incoming events, and it also has excellent support that solves problems immediately; it's great. What do you dislike about BigPanda? We only had problems with the rest of the patches and the complex integration. What problems is BigPanda solving and how is that benefiting you? It solved problems with monitoring and receiving alerts from different administrators and helped us ...

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JR

Juan R

09/22/22

5 out of 5

"Stable too for event analysis and management"

What do you like best about BigPanda? The best thing is that its implementation is easy and it has very efficient customer service. I liked the primitive visualisation and that they are configurable and the windows for monitoring events are excellent. What do you dislike about BigPanda? BigPanda is a great tool that doesn't have any bugs so far. What problems is BigPanda solving and how is that benefiting you? It is a good solution and is used to manage the cancellation of events and the ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].