BeyondTrust Remote Support Reviews in June 2025: User Ratings, Pros & Cons

It's not Marmite (everyone loves it)

What do you like best? I love the way it brings a lot of remote support tools into one console so you don't need to know some of the more advanced techniques to deliver support (e.g. opening remote session within registry editor, using admin$ etc but what I think is even better is the canned scripts. I can create a canned script to run routine but advanced tasks on remote system but then make it available to the service desk enabling a semi-skilled SDA to complete tasks that would ...

Bomgar. You need this appliance

What do you like best? Ive been using Bomgar for 10 plus years. I am always an early adopter of the latest and greatest versions. I tell everyone about it. Bomgar is my # tool I use for my day to day needs What do you dislike? I like it all, except Id like to transfer files from one server to another without saving to my local client first Recommendations to others considering the product Bomgar is the Rolls Royce of remote support. I have never used a tool so easy and secure. If ...

BOMGAR is a time saver

What do you like best? The ability for our techs and myself to try and troubleshoot something in our remote offices without driving there for every little issue. The Bomgar button! A desktop icon that takes users directly to the help queue so an IT member can help them. Jump Clients: if installed allows IT to remote into any PC without user interaction. Having different levels of IT users for the representative console. Having Personal queues to help users as well as a ...

East basic Remote support tool

What do you like best? Bomgar is easy to use. I never used any of the others because they were more complicated. It is easier connect without sending a request just having them navigate to our site. What do you dislike? Sometimes it takes multiple steps to get approved to fully control the users computer. This is probably because of their security settings but its annoying. Would be great if they could just approve once. Recommendations to others considering the product Spend the ...

great application for remote help for all types of users

What do you like best? I can send a link via email to anyone worldwide to access their machine, company or privately owned. There is a way you can create a shortcut to be placed on someones desktop. So all they have to do is click the shortcut to activate the session with you. Very helpful. What do you dislike? Sometimes when they have multiple monitors, it makes it hard to see. Recommendations to others considering the product Use the chat tool, it is fantastic for folks who ...

Great easy to use remote tool

What do you like best? I like that we don't need a code or special link to connect with our users. We are able to have them just click on the analysts name. What do you dislike? Lack of ability to access task manager from our side as well as up time and system information Recommendations to others considering the product Use an evaluation version to be sure you have the features you need. We sacrificed some for a better product with better usability. What business problems are you ...

Bomgar Remote Review

What do you like best? It's really hard to pick out a favorite feature of Bomgar. There are so many that I like, from being able to use canned scripts to being able to transfer files and view system information in the background, it is really a very nice system. What do you dislike? The only thing I can think of that I dislike is pretty much an institutional issue, there is a 15 minute no use time out, it can be irritating. Recommendations to others considering the product I would ...

Awesome Remote Software

What do you like best? My company has used many different remote softwares in the past year and this has been the one we've ultimately switched over to. Bomgar has all the best features of the other options in one. I like the ease of getting people onto Bomgar, especially those who are less technically skilled. I love the "jump client" option to get onto someone's computer without them needing to get us on. That's been a lifesaver for our technicians and something the other remote ...

Enterprise support via remote control with ease

What do you like best? The best features for remote support is the "directory" listing of all your computers that have the jump client loaded (online and offline computers. Also you can support people on personal computers via the web interface portal without the need for the agent software to be preinstalled. What do you dislike? I wish we could grab a larger "screen shot" of any client connected without engaging the support session. Some times we need to remotely support a computer ...

Astonishing Remote Support Software

What do you like best? Everything it has raise the bar on other Remote Support Software... be far the best one that I have ever used. Multi platform support, easy access to get the help needed, easy to run, and all in one tools in order to diagnose/troubleshoot/fix issues. All the tools are at the tip of your keyboard. What do you dislike? I haven't found anything to dislike to the contrary the more use it the more I love it. Recommendations to others considering the product End ...