BeyondTrust Remote Support Reviews in June 2025: User Ratings, Pros & Cons

Good remote support software especially for out of office staff

What do you like best? We use this software for our tech support and it is a really great way for us to give the IT staff access to each computer to assist when a problem occurs. This system is very easy to use and very helpful for our out of office employees to use. I really like this program. What do you dislike? To date I have not had any issues with the software and really have no complaints or dislikes at this point. If I had one thing to mention, it would be that the program can ...

Awesome Remote support software.

What do you like best? I like that I can save the customer computer for pending fixes and tag them for knowing what customer it belongs to. Also the fact that i can transfer files and terminate services, see most specs of computer. What do you dislike? I actually dont dislike anything. It has everything I need to do my job. Recommendations to others considering the product Dont bother with other software when this one can do most of what you need for business. What business ...

Flexible and built to work smoothly during heavy workloads

What do you like best? This tool was certainly made with security in mind. When you are in a support session with a customer, all the activities and permissions given get logged in the audit log of the session. The video recording is a great plus and I appreciate it's also in high resolution. It's also compatible with enterprise-grade tools, such as Kerberos authentication and LDAP for user directory retrieval. For mission-critical organizations, the failover set up is also very nice and ...

The Most Comprehensive and secure remote support tool - BOMGAR

What do you like best? simple user interface for agent & customer What do you dislike? nothing - its all good. They quickly acknowledge any enhancement requests and keep us updated with future product road-map. Recommendations to others considering the product Look at the big picture when comparing vendors. Bomgar has it all with extensive experience and innovation in the field of remote support solutions. No other vendor comes close to providing the comprehensive secure remote ...

An amazing tool you have to have

PROS & CONS What are the best aspects of this product? This tool is simple for both the agents and the customers to use. It completely lowers the barriers of support, speeds calls and leads to better resolutions. I love that remote control can be recorded, reviewed and improved upon. What aspects are problematic or could work better? The neat thing about the company is that they are continually improving. My complaints were resolved a long time ago. What features/services would ...

Bomgar - Best Remote Tool Available

What do you like best? I like the ease of use of the product. Even if you've never used it before for remote support, it is very intuitive and you can figure it our very easily and quickly. What do you dislike? I don't like that I don't have a chat schedule where I can input hours of chat availability. What business problems are you solving with the product? What benefits have you realized? We are able to reset passwords, install software, update drivers, and many other computer ...

Stop looking and start Bomgaring.

What do you like best? The best thing about Bomgar is that it's the complete package for remote support. The amount of information that you can collect from a customer's computer without even screen sharing is immense. System info, installed applications and versions, connected drives, Network info, all of that is there with a few quick clicks. The customer's effort to get connected is quick and easy and doesn't leave a shred of evidence behind once the sessions is over. What do you ...

Amazing support tool

What do you like best? I love the ability to support users inside and outside our network. We have employees that work from home or travel overseas and still need support. We no longer have to force them download a program like GoToMeeting or instruct them to connect to the VPN. We can now just use Bomgar, by sending them an email or a Session Key. What do you dislike? The screen area is smaller than RDP, but that is because there is the chat window along with all the available tools. ...

Better than all the rest

What do you like best? Bomgar as I am sure others will say is by far the best remote support tool I have ever used. Even with users who are "challenged" to do something outside their normal day to day can easily visit our portal page or click on the help button on their desktop. This tool had saved me so many steps I could not count them all. I am a support team of one and this allows me to literally be in more than one place at a time. If I have to be in a location I take the ipad along ...

Best Remote Support Software

What do you like best? Bomgar is very simple to use on the front-end. Outside of the configuration on the appliance, I have yet to try any other software that does a better job at remote managing client PCs. Having a user click on a link and opening the portal is fairly straightforward, and once I am logged in I can get to work. Also, I can send users a direct link to a support session if I wish. What do you dislike? There are some quirks when new operating systems are released. ...