Bench Reviews in September 2026: User Ratings, Pros & Cons

DISCONTINUED

I love Bench and recommend it…

I love Bench and recommend it constantly. They tailor the experience to my needs and are always responsive and attentive when I have any questions or concerns and their services go far beyond just the books. They've been incredibly helpful during the pandemic navigating the PPP loan questions I've had and the personal touch to their customer service experience far exceeds any other company I deal with. I feel like we are on a team and they truly listen and take into account my particular ...

I was a little disappointed

I was a little disappointed. (1) Many of my accounts do not play nice with their automated systems, so I have to do the work myself each month of sending them statements. (2) There have been errors in the accounting that I caught that I would think they would have caught first. Classification errors are normal and that's not what I mean. I mean missing transactions that were on the bank statement, numbers entered wrong, entered twice or mixing up credits with debits. (3) When Ebay changed ...

Very happy

I'm a two-person non profit that is paying accountants for the first time, and I'm glad I chose Bench. Their system is advanced and easy to use, and the personnel that back it are real, helpful and super friendly (they are Canadian after al). I heartily recommend Bench.

Cannot imagine life without Bench!

I wonder how I survived all these years without Bench. Well, you don’t know what you are missing unless you really see the platform, experience the service and top notch communication from Bench. I started with Bench bookkeeping in the middle of 2020, which soon showed up as a huge blessing. I run multiple businesses and client projects. With the shut downs and at-home learning scenarios due to the COVID-19 pandemic, I needed a reliable firm to take care of the minutiae of bookkeeping for ...

Excellent service.

Excellent service.Fast response.Effective policy.Items are simple to parse and easy to execute.Representatives are courteous and kind.They all deserve raises, promotions, and bonuses.

very easy and professional to deal with.

very easy and professional to deal with.

I am forever grateful to Robert MacLean…

I am forever grateful to Robert MacLean at Bench for being a critical part of our team and helping us to navigate our books. Rob goes over and beyond and has expedited requests when we needed information for loans, and grants during this incredibly challenging year. Bench is an incredible asset to any small business and I am so glad to have the support.

Saves time & stress. Bench is the best!

Bench is amazing! They are quick to respond to any questions, complete our books in a timely manner, and we trust them fully to do a great job! They save us SO much time and stress every month!

I love working with bench

I love working with bench! I switched all my bookkeeping over about 6 months ago and I couldn't be happier. Their platform is super easy to use and affordable and customer service is great!

I love my bench team

I love my bench team, they are super-efficient and always there for me. The best business decision as a small business. Friendly, fast, and communication is always great - I know my business is in good hands