Bazaarvoice Reviews in May 2025: User Ratings, Pros & Cons

"Great Review Platform, Great Customer Service"

What do you like best about Bazaarvoice? The customer service for Bazaarvoice is the best! They were incredibly helpful and organized during the onboarding process. After we were completely set up, we were transitioned to our rep seamlessly, and now the rep continues to help and offer support where needed. What do you dislike about Bazaarvoice? I still struggle with the Connections vs. Workbench taxonomy, and when I login to one looking for an answer, inevitably the tool I need is in the ...

"good review management tool"

What do you like best about Bazaarvoice? Reponsiveness to quote request and timely support. What do you dislike about Bazaarvoice? Documentation is often unclear, especially price breakdown What problems is Bazaarvoice solving and how is that benefiting you? Quoting against our Review syndication demand

"Bazaarvoice is a great way to capture user generated content and syndicate to top retail partners."

What do you like best about Bazaarvoice? Bazaarvoice has great partnerships with top retailers including Home Depot, Lowe's, Tractor Supply and many others. These partnerships provide the opportunity to engage directly on customer sites to answer questions and syndicate reviews. What do you dislike about Bazaarvoice? Bazaarvoice does not have a very large network outside of the United States and in recent years have changed their integration requirements which has proven to be a burden on ...

"good review management tool"

What do you like best about Bazaarvoice? Reponsiveness to quote request and timely support. What do you dislike about Bazaarvoice? Documentation is often unclear, especially price breakdown What problems is Bazaarvoice solving and how is that benefiting you? Quoting against our Review syndication demand

"Great Review Platform, Great Customer Service"

What do you like best about Bazaarvoice? The customer service for Bazaarvoice is the best! They were incredibly helpful and organized during the onboarding process. After we were completely set up, we were transitioned to our rep seamlessly, and now the rep continues to help and offer support where needed. What do you dislike about Bazaarvoice? I still struggle with the Connections vs. Workbench taxonomy, and when I login to one looking for an answer, inevitably the tool I need is in the ...

"Cashback and Review Campaigns"

What do you like best about Bazaarvoice? I like the number of reviews we get on our new items What do you dislike about Bazaarvoice? I don't think all of the UGC created is premium enough for us to repurpose What problems is Bazaarvoice solving and how is that benefiting you? Lack of awareness and reviews on new items. It benefits us when we want to get the word out about how good our product is.

"Straightforward integration with our website"

What do you like best about Bazaarvoice? They're very flexible in formatting and delivering the product catalog to syndicate reviews to our existing products. The integration to our site was straightforward and didn't require excessive internal resources. What do you dislike about Bazaarvoice? The configuration tools feel, at times, clunky and unintuitive. It caused a lot of back-and-forth with the knowledgebase that could have been resolved within the pop-up tooltips that already ...

"Shopper Marketing Manager"

What do you like best about Bazaarvoice? The best in the game. They are the leaders of their category and do it well and have the trust of their retail partners. What do you dislike about Bazaarvoice? Always trying to upsell instead of being good partners. They are not working with us and feel like they are moving forward in the best of their own interests, not ours. What problems is Bazaarvoice solving and how is that benefiting you? Bazaarvoice allows us to have our reviews shown on the ...

"Good service"

What do you like best about Bazaarvoice? Our CSM is very helpful and easily accessible. What do you dislike about Bazaarvoice? It takes us quite a long time to get things resolved and there seems to be more issues than not each time we log into BV. What problems is Bazaarvoice solving and how is that benefiting you? Helping us to accrue word-of-mouth reviews and Q&A

"Customer Service and Functionality is Lacking"

What do you like best about Bazaarvoice? Vast community of great reviewers who write constructive feedback that helps us learn what consumers are looking for and informs our customers What do you dislike about Bazaarvoice? The thing I dislike most about Bazaarvoice is definitely the customer service. Any time we are having an issue and reach out to a rep we are redirected to the support email where each time you reply you end up talking to someone else and re explaining the situation. Days ...