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9.2

Spot Score

Bandwidth - API Management Software

Bandwidth Reviews in May 2025: User Ratings, Pros & Cons

Streamline API management for seamless integration.

4

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Bandwidth Reviews & Ratings

4

Very Good

Based on 354 ratings & 190 reviews

Rating Distribution

Excellent

(150)

Very Good

(39)

Good

(1)

Poor

(0)

Terible

(0)

Expert's Review

Bandwidth has received glowing reviews over the past 12 months, highlighting its key strengths. Users consistently praise Bandwidth's user-friendly portal, quick response times, and excellent customer support. The platform's ease of use and efficient porting process have been particularly lauded, making it a top choice for telecommunications enterprises. The ...Read more

Bandwidth pros and cons

  • Quick and responsive customer support, with a dedicated team actively assisting users.

  • Easy-to-use portal for making changes swiftly without IT intermediary.

  • Outstanding API functionality with well-documented and designed APIs.

  • Reliable service with stable performance, ensuring consistency.

  • Portal could be more responsive and inability to open links or DIDs in other tabs.

  • Lack of T.38 fax support, restricting certain functionalities.

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Showing 81-90 out of 190

11/15/17

4 out of 5

Bandwidth.com is sleek, user friendly and offers the needed support for ongoing businesss

What do you like best? Being able to reach a Tech on a Sunday at 2am. What do you dislike? Numbers not available in certain areas, we do a lot of business in one of such areas. No SMS-to email option available Recommendations to others considering the product don't hesitate - come on board now. What business problems are you solving with the product? What benefits have you realized? Provides DID's for most of our foot print.

11/09/17

5 out of 5

Prompt service

What do you like best? The person I dealt with at Bandwidth was more than willing to help in any way they could. What do you dislike? I have had no issues with them on any service they provide What business problems are you solving with the product? What benefits have you realized? We are using bandwidth for numbers outside our range usually the customers we have out of our state. The benefit is that we can provide that service without stretching ourselves too thin.

11/09/17

4 out of 5

Very professional and supportive

What do you like best? Bandwidth shows great professionalism and are very supportive when trying to troubleshoot any issue. What do you dislike? Can't say I dislike anything at this moment What business problems are you solving with the product? What benefits have you realized? Sending/Receiving traffic from this carrier

11/08/17

5 out of 5

Excellent Sip Trunking Cannot Say Enough Good Things About Bandwidth!

What do you like best? I have been using bandwidth.com for 9 years now and in that time they have only had 1 network service interruption. Highly reliable trunks with excellent flexibility for communications array load balancing. Endpoints are easily modified through their portal and interface is easy to use. Easily upgrade Legacy PBX systems with Bandwidth.com using FXS/FXO converts . CAS Communications Array Servers of any flavor easily connect to Bandwidth.com or You can also ...

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10/30/17

5 out of 5

General Manager of RingStreet / Hosted VOIP Phone Service Provider

What do you like best? From sales, to implementation to both billing and technical support by the far the best we have encountered. What do you dislike? We would like the web portal to provide a summary of calls from and to without having to export to a spreadsheet. Recommendations to others considering the product Always reach out to any of the team members for support. Do not fight a situation alone. What business problems are you solving with the product? What benefits have you ...

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10/20/17

4.5 out of 5

Normal day to day activities

What do you like best? Very easy to open trouble tickets as needed. Online self -help is quick and self explanatory What do you dislike? nothing so far. Possibly, where numbers are needed in rural areas, at times the answers are vague with respect to time frames/commitments... Recommendations to others considering the product Extremely easy to do business with, the reps call back and email faithfully, online ordering/trouble ticket is a breeze, What business problems are you ...

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10/16/17

5 out of 5

Bandwidth Rocks!

What do you like best? Bandwidth makes it easy to do business with them. They are professional and helpful. What do you dislike? Porting in general but it comes with the job. What business problems are you solving with the product? What benefits have you realized? Porting numbers is how we use Bandwidth. Always helpful.

08/31/17

5 out of 5

Exceptional Service and Customer Service

What do you like best? The personable employees. When you call you get a live person who is ready and able to assist you. Everyone is always respectful and courteous towards you. If you can't reach someone via phone you're able to open a ticket and it's worked quickly not left on a back burner. You get the feeling that your issue is important. What do you dislike? There is nothing that I dislike regarding Bandwidth Recommendations to others considering the product Everyone is ...

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08/16/17

4.5 out of 5

Awesome Carrier Provider

What do you like best? They are extremely responsive and customer friendly to work with What do you dislike? Sometimes they tend to miss providing key updates at the right time What business problems are you solving with the product? What benefits have you realized? PSTN carrier issues

08/02/17

4 out of 5

BW has been our provider for almost 10 yrs!

What do you like best? We like the reliability, quality and coverage of their services What do you dislike? At times I just wish we could have more direct access to tech support department Recommendations to others considering the product Bandwidth.com is a solid and reliable provider to partner with. Have been using them for almost 10 yrs What business problems are you solving with the product? What benefits have you realized? Bandwidth.com provides us with the VoIP services ...

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