Bandwidth Reviews in May 2025: User Ratings, Pros & Cons

Number Transfer Team that cares

What do you like best? I like the responsiveness, eagerness to help as well as understanding instances of high urgency. What do you dislike? Not much to dislike, wish there was more visibility into transfers out. What business problems are you solving with the product? What benefits have you realized? Porting solution

Great LD carrier

What do you like best? The support is good they generally respond right away, can create tickets with web portal or call in to support and have always had good results, if the person I'm on phone with doesn't know the answer they find someone right away to help. What do you dislike? When support does not respond promptly especially when we have outages happening. Recommendations to others considering the product Easy to work with, have redundant paths in place we have packet loss at ...

Highly skilled, responsive, and motivated for client success

What do you like best? the Bandwidth team is very communicative, while refraining from empty promises or patronizing behavior. When one member is not best equipped to resolve a problem, they promptly and politely redirect the client to the best suited SME. Turn around time is excellent, especially if you take into account how thoroughly they research and resolve on their side before responding. What do you dislike? some of the functionality is a complex, and while the documentation is ...

great experience with a carrier is refreshing

What do you like best? quick response and direct interaction with a single sales person and account manager What do you dislike? the contract verbiage was longer than the constitution :- What business problems are you solving with the product? What benefits have you realized? reducing cost of our telephony and streamlining our virtual DID allocation.

Great experiences with Bandwidth!

What do you like best? The employees at Bandwidth go above and beyond every single day even when things are tedious or tricky. I can always count on them to deliver. They make sure to let you know if they are experiencing any delays, issues or if they are short staffed. However, they always seem to pull someone from another team to help aid if they are short staffed. It is really nice to know and feel like they truly are trying everything they can to help your company suceed and be there ...

Affordable & Flexible

What do you like best? Price is right for bandwidth, plus they have a ton of options. They are also pretty flexible with the options and while the process for calling into their support used to be weird, it's now a lot more streamlined. What do you dislike? The call quality can be tricky at times. Even when we upgraded our internet sped to fiber, our SIP Trunk was still not the greatest call quality. Recommendations to others considering the product The company is growing and ...

Best solution for SIP trunks that I have found

What do you like best? Excellent support that responds quickly to any concern. I have implemented Bandwidth.com for three sites and have had an amazing experience with each. Telephony is a core capability for any business and when there is a concern I want a competent person at the provider to be attentive to whatever the question or issue may be and bandwidth delivers. Call quality is top notch on calls of any length. What do you dislike? I think that some improvement could be made ...

Bandwidth is our nation's premier voip provider

What do you like best? They offer reliability beyond compare, innovative features, flexible APIs, helpful staff - Bandwidth.com has all the necessary pieces. What do you dislike? For us, there seems a lack of pre-built applications for the APIs. There are some examples, but they require a lot of work to make useful. This is pretty normal for API implementations, but also a great opportunity for a provider to rise above the competition. Recommendations to others considering the ...

Bandwidth is the best of the best!

What do you like best? The cost and quality of service is amazing. The customer service is very responsive and professional. Also, the web interface is extremely user friendly. What do you dislike? There text messaging service needs a minimum of $1000 of texting customers to begin to be able to offer the service. The issue is that I can't begin to offer the service to my customers because you need to have the $1000 of texting business before you explain to your customers what this ...

Awesome service and great support!

What do you like best? They are very responsive and very helpful. They always have a great attitude and very friendly. Support is very knowledgable. We use a variety of services form DID (TN assignments, to e911 services. Its very easy to use and the support portal great! What do you dislike? So far I have not had any issues. I have always been able to find documentation or receive a quick response from tickets I have opened. Recommendations to others considering the product Give ...