9.2
Spot Score
Bandwidth Reviews in June 2026: User Ratings, Pros & Cons
Streamline API management for seamless integration.
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Bandwidth offers custom pricing plan
Bandwidth Reviews & Ratings
Spotsaas Editor’s POV
Bandwidth has received glowing reviews over the past 12 months, highlighting its key strengths. Users consistently praise Bandwidth's user-friendly portal, quick response times, and excellent customer support. The platform's ease of use and efficient porting process have been particularly lauded, making it a top choice for telecommunications enterprises. The ...Read more
Bandwidth pros and cons
Quick and responsive customer support, with a dedicated team actively assisting users.
Easy-to-use portal for making changes swiftly without IT intermediary.
Outstanding API functionality with well-documented and designed APIs.
Reliable service with stable performance, ensuring consistency.
Portal could be more responsive and inability to open links or DIDs in other tabs.
Lack of T.38 fax support, restricting certain functionalities.
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Showing 61-70 out of 190
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Anonymous
10/15/18
Always willing to help
What do you like best? Our rep, Holden, is always responsive and helps us to resolve issues. What do you dislike? Sometimes we get stuck with a port, and this can be frustrating to our end users. What business problems are you solving with the product? What benefits have you realized? We port numbers from other providers to us
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Anonymous
10/15/18
Bandwidth provides some of the best support among the underlying carriers we utilize.
What do you like best? Great support system. A trouble ticket is generated for any issue reported and these tickets are resolved and responded to in a timely basis. Bandwidth also takes the time to ensure open communication on new process changes or enhancements as well as regular visits onsite. What do you dislike? Foot print is slightly limited in comparison to other underlying carriers utilized. Rates can also tend to be higher in comparison to other underlying carriers servicing ...
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Anonymous
10/15/18
Implementation Manager
What do you like best? The speed of response to the tickets I impute into your ticketing system. What do you dislike? I do not like that your team says you do not support g.728 What business problems are you solving with the product? What benefits have you realized? That the purchase of DID are instant.
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Anonymous
10/15/18
Exceptional Service!
What do you like best? The Bandwidth staff is an amazing group that consistently supports our Company in many ways. In regards to porting, service, and updates, there is NO better company than Bandwidth! What do you dislike? Off net porting occasionally has to be updated by ticket or phone call instead of an automatic update like on net ports. Recommendations to others considering the product Definitely go with Bandwidth! I have used several different carriers to port & buy new ...
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Anonymous
10/15/18
Bandwidth Works
What do you like best? People are warm and friendly and always willing to help What do you dislike? The only downside I have is there are delays at times with manual off net port requests What business problems are you solving with the product? What benefits have you realized? Bandwidth is constantly expanding their coverage area, which helps with our customer needs
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Anonymous
10/15/18
Bandwidth is an amazing company to partner with.
What do you like best? The team at Bandwidth provide exceptional customer service. Their top-notch team is always willing to assist with any needs we have. They bring the knowledge of their industry to every issue which makes to easier for my team to do our best work. What do you dislike? No dislikes! This is a truly exceptional company with a great support team. What business problems are you solving with the product? What benefits have you realized? We manage a lot of port ...
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Anonymous
10/15/18
User Friendly Portal
What do you like best? It is very easy to order TNs from the portal. Submission of port request is easy as well, no need to manually populate the TNs, they can be put at once and the rest follows. What do you dislike? Unable to delete nor add numbers on the Port request. Unable to disconnect or update TNs at once, they need to be done individually. Recommendations to others considering the product The ease of use and the processing of orders is fast, as well as the support resolving ...
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Anonymous
10/15/18
Review of Bandwidth's Ordering Portal for New DIDs and Porting DIDs
What do you like best? Very good customer service and ticketing support. They are quick and very helpful. I like that the new DID orders complete very quickly/instantly. What do you dislike? For port orders there are two different sections for order comments/notes and for portal updates. Combining these into one section would be visually less confusing. Also, the Order ID's are extremely long - this is not really an issue but a minor annoyance. The portal only allows PDF's to be ...
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Anonymous
10/15/18
Pleasant
What do you like best? I love when I call in and some reps sound happy and ready to help me. What do you dislike? Calling in and reps don't sound very pleasant. calling in for updates on orders and am told that ANOTHER disputing ticket is being opened up...what happened to the first one? Recommendations to others considering the product They're great, just need to have more urgency when it comes to rejections in porting. What business problems are you solving with the product? ...
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Anonymous
10/15/18
BandWidth Good and Not So Good
What do you like best? The upgraded search portal and the troupble ticket system What do you dislike? Too many new support people. I need to spoeak to people more familiar than I when it come to using the portal. What business problems are you solving with the product? What benefits have you realized? Porting numbers from providers to BandWidth
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].