Bandwidth Reviews in May 2025: User Ratings, Pros & Cons

Easy site to use, even better Support crew!

What do you like best? We are in constant contact with their Team to make adjustments, and they are always on top of things and quick to respond. You should use their product not only because of their role, but because of their phenomenal support staff! What do you dislike? Nothing! I am a huge fan of this company and the support they provide to their users! No dislikes here! Recommendations to others considering the product Absolutely use it! What business problems are you ...

Bandwidth gives great service and is responsive to our needs

What do you like best? Engineers are approachable. Ease of support. What do you dislike? Support site is a little clunky. Sometimes I'd rather call. What business problems are you solving with the product? What benefits have you realized? Delivery of telephone service.

Outstanding service

What do you like best? Bandwidth has provided an extremely reliable service with no discernible outages during the last 4 years of use. Call connect time is extremely rapid and voice quality is always superb. Their support team is always fast and responsive for any issues we've encountered using their management system. Their dev team is receptive to requests for new functionality in their new portal. What do you dislike? Their new portal does lack some functionality, but as it's ...

Supportive and young team

What do you like best? Very good communication, the Bandwidth portal is simple to use. You have almost all what you need. What do you dislike? Some issues with porting orders, for example last minute FOC orders Recommendations to others considering the product Good luck. What business problems are you solving with the product? What benefits have you realized? Bandwidth have very simple tool for numbers ordering and user friendly interface. The telephone numbers start working as ...

Good Service and Support

What do you like best? Support is generally very quick to respond to questions and address problems. What do you dislike? Some of the provisioning is hokey. There are fields in the portal that do nothing and in fact should not be filled out at all, instead you need to open a case with support. What business problems are you solving with the product? What benefits have you realized? We get a level of service comparable to our "tier 1" providers at a fraction of the cost, with ...

Better compared to others

What do you like best? What I like best is that pricing on rates and virtual numbers are indeed the most economical. I do like the speedy response from customer support and quick resolution of my issues. What do you dislike? Bandwith has the best rates but it doesn't help me a lot when there are never any numbers available in the areas in which I need them. What business problems are you solving with the product? What benefits have you realized? Currently looking for solutions in ...

Competent. Reliable.

What do you like best? Easy to use/navigate user interface. Implementation of suggested enhancements. What do you dislike? Haven't found anything yet and we have been working with Bandwidth for over 5 years. What business problems are you solving with the product? What benefits have you realized? Moving our 911 services to Bandwidth has saved time, reduced the number of reps needed to perform work and simplified a very complicated, cumbersome process into one that is very streamline.

Bandwidth.com

What do you like best? Working with the LNP and support team is always a positive experience. The sense of urgency to resolve our issues is best in class. What do you dislike? I have no complaints with any team that we work with. What business problems are you solving with the product? What benefits have you realized? We are a UCaaS provider and use Bandwidth.com for our LNP needs. Bandwidth.com is a vital part in making LNP work for our organization.

Bandwidth is a vendor I deal with on a daily basis

What do you like best? Bandwidth and I had a rough start, Bandwidth is a vendor for my company and there where issues at first. We where assigned a project manager that assisted with resolving our issues. After 8 months we are issue free in my department. Their website is easy to maneuver in and requests are normally processed very quickly. What do you dislike? I would like to have the ability to set a disconnect date in the web portal, instead of holding my disco orders until the ...

My experience with Bandwidth has improved greatly with our new manager Matt Pols.

What do you like best? Improved relations with BW employees has helped greatly by knowing our product/services we provide for our customers. As we are a VRS provider, it has benefited us having BW understand how we operate and serve our customers. The new dashboard had a bumpy start, but new features similar to the old dashboard are now available and more robust. What do you dislike? We experienced some issues with numbers being lost or not reported as ported out, but this has ...