9.2
Spot Score
Streamline API management for seamless integration.
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Bandwidth offers custom pricing plan
Bandwidth has received glowing reviews over the past 12 months, highlighting its key strengths. Users consistently praise Bandwidth's user-friendly portal, quick response times, and excellent customer support. The platform's ease of use and efficient porting process have been particularly lauded, making it a top choice for telecommunications enterprises. The ...Read more
Quick and responsive customer support, with a dedicated team actively assisting users.
Easy-to-use portal for making changes swiftly without IT intermediary.
Outstanding API functionality with well-documented and designed APIs.
Reliable service with stable performance, ensuring consistency.
Portal could be more responsive and inability to open links or DIDs in other tabs.
Lack of T.38 fax support, restricting certain functionalities.
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Showing 131-140 out of 190
07/14/17
good support, friendly, but long, imperfect process with may glitches
What do you like best? working with Erica tappe - she's great. give her a promotion. seriously. What do you dislike? the problems that happened during the number port -- dates not adhered to, some numbers "stuck" , lengthy process What business problems are you solving with the product? What benefits have you realized? lower price by migrating away from old provider
07/13/17
Bandwidth is very helpful with resolving rejections in the porting process.
What do you like best? I like that there is a team of experienced professionals that are willing to help whenever needed. What do you dislike? Sometimes it is difficult to get an agent on the phone when the call volume is heavy. There is no option to stay on hold because eventually the system sends you to voicemail. What business problems are you solving with the product? What benefits have you realized? Resolving rejections in porting from the losing carriers.
07/13/17
Bandwidth.com review
What do you like best? We appreciate the overall reliability of the Bandwidth network, as well as the ability to have a back up connection to our servers. What do you dislike? We had a problem several years ago where another carrier ported away some of our active Bandwidth.com numbers without our authorization. Bandwidth.com did not provide a confirmation process to avert this. It took a lot of time and effort on our part to resolve the problem. What business problems are you solving ...
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07/13/17
Long-time Satisfied Customer
What do you like best? We have Been a Bandwidth Customer for more than 3 years. The service is simple to use, support is always on and new service requests are handled methodically and without drama What do you dislike? It took a long time to get on the web portal. For some reason I was not aware that I would be able to management my SIP trunks myself until I mentioned I was a little frustrated that I had to put a ticket in for simple changes. I was using the portal a few days later. ...
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07/13/17
LNP Directory
What do you like best? Prompt replies when calling for an issue. Quick replies to support tickets too. What do you dislike? Off Net ports, using a 3rd party to port.Makes prices higher, makes porting times slower, a lot of control is lost with 3rd party carriers. Changes to off net ports are not automatically seen, opening a ticket or calling is required. Off net ports require a automatic activation at 11:30 am. What business problems are you solving with the product? What ...
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07/13/17
Solid quality - nice interface - slow response to urgent support
What do you like best? Solid voice quality Expansive API Nice GUI Routing is instant and flexible What do you dislike? Emergency support is very hard to access Actual bills haven't matched initial agreements Haven't been able to get certain support via phone (specifically Toll Free Rate Center Coverage is not as available as I was made to believe Multiple APIs make it difficult to understand which one is the right one to use Recommendations to others considering ...
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07/12/17
Kerry Skinner and Bandwidth Team
What do you like best? I find that Kerry and the support team at Bandwidth to be most helpful and really seem to care about resolving any issues we may be experiencing. What do you dislike? So far the only issue I have come across is that when I have multiple numbers to release, I cannot do them in bulk, each number needs to be done individually, also the same for feature requests. What business problems are you solving with the product? What benefits have you realized? We have ...
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07/12/17
Fast and accurate info
What do you like best? An issue that required an assist from BandWidth was resolved in very short order. Their turn around was excellent and reaching them was simple, easy, online. What do you dislike? I have not found a thing to dislike about BandWidth at this time. Recommendations to others considering the product BadWidth is easy to work with and easy to reach. What business problems are you solving with the product? What benefits have you realized? As part of the Telecom ...
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07/12/17
Excellent User Portal
What do you like best? The portal is easy to use and intuitive. It makes porting and ordering new numbers easy What do you dislike? Nothing yet. We just started using this product. What business problems are you solving with the product? What benefits have you realized? none yet.
07/12/17
Very informative
What do you like best? porting procedure seems to be quite a bit shorter than others What do you dislike? number search for 509 numbers are back ordered. What business problems are you solving with the product? What benefits have you realized? reliability
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
