Bandwidth Reviews in June 2026: User Ratings, Pros & Cons

Great text API and support

What do you like best? Speed of the API, pricing and support have all been great. Very happy with the API in general. They have also been good to listen and work with us in terms of discussions about the 1 message per second sending limit. The documentation and portal also work well and the API is logically laid out. When I have had questions on the API support was very helpful. What do you dislike? Phone number availability in some areas is limited but bandwidth has ordered phone ...

Professional in every way

What do you like best? I am a people person, so as much as I like to get the job done, the way I'm treated is extremely important to me, and that is what Bandwidth provides. What do you dislike? Sometimes the ticketing process is not of my preference. Waiting on a response via email when an issue...that in my eyes may be a big issue...gets addressed or resolved. What business problems are you solving with the product? What benefits have you realized? We provide reliable Video ...

Very appealing and well put together

What do you like best? The new site is very nicely put together and gathers the applicable products within easy reach. What do you dislike? I cannot find anything at this point I dislike, What business problems are you solving with the product? What benefits have you realized? Moving from legacy 911 to BW.coms product.

Overall the experience has been okay so far.

What do you like best? Usually receive an answer in a timely manner to any issue. What do you dislike? Sometimes our requests get lost in the shuffle and have to be escalated. Recommendations to others considering the product Having one site to log in to for everything we need would be helpful and I am told that is being worked on. What business problems are you solving with the product? What benefits have you realized? Getting numbers in areas we are not able to get on our own.

Bandwidth provides dependable service.

What do you like best? For porting Bandwidth is dependable and I feel as if the porting team will "go to bat" for me if there is an issue with the port request. What do you dislike? At times, response can be slow for support. In the porting portal, there are times when I feel as if no one is reading the comments. I would like for there to be more visibility by the support team into active submissions. This is minor, but I wish the search field for orders would include the FOC date. ...

Happy Client

What do you like best? The potential to scale our business and good customer support. What do you dislike? The initial porting in is very tedious. Recommendations to others considering the product n/a What business problems are you solving with the product? What benefits have you realized? We are still new and not yet fully on board with Bandwidth. Still waiting to port in another 60 numbers.

Great Support

What do you like best? The support I received from Bandwidth.com was great. Phone wait time was very quick and knowledgeable people were ready to answer my questions. What do you dislike? Multiple APIs that do the same or similar things but are incompatible with each other. Non unified platform. What business problems are you solving with the product? What benefits have you realized? Providing VOIP services

BIS

What do you like best? Support is eccellent. The ticketing system is easy to use. What do you dislike? The 911 portal was not shown to me when I first signed up with bandwidth. Recommendations to others considering the product Easy to use and the support is excellent. What business problems are you solving with the product? What benefits have you realized? We use bandwidth as a SIP provider.

Bandwidth - solid company; solid network; solid support and personnel

What do you like best? One thing - the network. We have really not encountered any major network outages. Small, little stuff (who doesn't have that but large network issues are non existent. I also like the way that they attack issues that they may have. When I am involved, it is normally an escalation but I find there is no need for me to hold my breath and stamp my feet to get issues solved. The team jumps in and figure out what is wrong. Bandwidth's TAC Team should teach all the other ...

Provsioning Manager

What do you like best? detailed, informational material provided and was very helpful. What do you dislike? I have no dislikes. We have received full support with Bandwidth.com What business problems are you solving with the product? What benefits have you realized? porting numbers using Bandwidth.com, applying for new numbers and 911. Benefit, was realizing how many numbers were not updated with proper 911 address, API issue. But was resolved in quick fashion.