9.2
Spot Score
Streamline API management for seamless integration.
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Bandwidth offers custom pricing plan
Bandwidth has received glowing reviews over the past 12 months, highlighting its key strengths. Users consistently praise Bandwidth's user-friendly portal, quick response times, and excellent customer support. The platform's ease of use and efficient porting process have been particularly lauded, making it a top choice for telecommunications enterprises. The ...Read more
Quick and responsive customer support, with a dedicated team actively assisting users.
Easy-to-use portal for making changes swiftly without IT intermediary.
Outstanding API functionality with well-documented and designed APIs.
Reliable service with stable performance, ensuring consistency.
Portal could be more responsive and inability to open links or DIDs in other tabs.
Lack of T.38 fax support, restricting certain functionalities.
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Showing 111-120 out of 190
07/24/17
Professional in every way
What do you like best? I am a people person, so as much as I like to get the job done, the way I'm treated is extremely important to me, and that is what Bandwidth provides. What do you dislike? Sometimes the ticketing process is not of my preference. Waiting on a response via email when an issue...that in my eyes may be a big issue...gets addressed or resolved. What business problems are you solving with the product? What benefits have you realized? We provide reliable Video ...
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07/24/17
Very appealing and well put together
What do you like best? The new site is very nicely put together and gathers the applicable products within easy reach. What do you dislike? I cannot find anything at this point I dislike, What business problems are you solving with the product? What benefits have you realized? Moving from legacy 911 to BW.coms product.
07/24/17
Great Support
What do you like best? The support I received from Bandwidth.com was great. Phone wait time was very quick and knowledgeable people were ready to answer my questions. What do you dislike? Multiple APIs that do the same or similar things but are incompatible with each other. Non unified platform. What business problems are you solving with the product? What benefits have you realized? Providing VOIP services
07/24/17
Happy Client
What do you like best? The potential to scale our business and good customer support. What do you dislike? The initial porting in is very tedious. Recommendations to others considering the product n/a What business problems are you solving with the product? What benefits have you realized? We are still new and not yet fully on board with Bandwidth. Still waiting to port in another 60 numbers.
07/24/17
Bandwidth provides dependable service.
What do you like best? For porting Bandwidth is dependable and I feel as if the porting team will "go to bat" for me if there is an issue with the port request. What do you dislike? At times, response can be slow for support. In the porting portal, there are times when I feel as if no one is reading the comments. I would like for there to be more visibility by the support team into active submissions. This is minor, but I wish the search field for orders would include the FOC date. ...
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07/24/17
Overall the experience has been okay so far.
What do you like best? Usually receive an answer in a timely manner to any issue. What do you dislike? Sometimes our requests get lost in the shuffle and have to be escalated. Recommendations to others considering the product Having one site to log in to for everything we need would be helpful and I am told that is being worked on. What business problems are you solving with the product? What benefits have you realized? Getting numbers in areas we are not able to get on our own.
07/24/17
Good, but very wild-west with holes in developer help.
What do you like best? I enjoy that Bandwidth cares, even in their bureaucracy. They have put time and effort into onboarding us and are very communicative. They certainly support a broader feature set on individual lines than their competitors and seem to be moving to add more. This makes them very flexible. What do you dislike? Development is hard and lonely. Their documentation severely limits understanding of core concepts on their platform, and there is no community to build on ...
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07/22/17
BIS
What do you like best? Support is eccellent. The ticketing system is easy to use. What do you dislike? The 911 portal was not shown to me when I first signed up with bandwidth. Recommendations to others considering the product Easy to use and the support is excellent. What business problems are you solving with the product? What benefits have you realized? We use bandwidth as a SIP provider.
07/21/17
Great Customer Service!
What do you like best? I always have a great experience when working with Bandwidth. I deal directly with the porting teams and Customer Service and I always get the results I need. The teams are very helpful and responsive. What do you dislike? I really do not have anything that I dislike about the company. We look forward to doing great business continually with Bandwidth. What business problems are you solving with the product? What benefits have you realized? We work directly ...
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07/21/17
Provsioning Manager
What do you like best? detailed, informational material provided and was very helpful. What do you dislike? I have no dislikes. We have received full support with Bandwidth.com What business problems are you solving with the product? What benefits have you realized? porting numbers using Bandwidth.com, applying for new numbers and 911. Benefit, was realizing how many numbers were not updated with proper 911 address, API issue. But was resolved in quick fashion.
