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Avaya Aura - Contact Center Operations Software

Avaya Aura Reviews in June 2026: User Ratings, Pros & Cons

Streamline your call center with Avaya Aura.

4.1

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Avaya Aura offers custom pricing plan

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Avaya Aura Reviews & Ratings

4.1

Very Good

Based on 162 ratings & 79 reviews

Rating Distribution

Excellent

(37)

Very Good

(31)

Good

(8)

Poor

(1)

Terible

(2)

Avaya Aura pros and cons

  • Efficient, reliable call routing and management well-suited to large-scale contact centers.

  • Easy to use and user-friendly, even in high-stress call-center roles.

  • Strong unified communications with rich standards-based APIs and Web services via Avaya Breeze.

  • Flexible and scalable with extensive, ever-growing feature set including mobility.

  • Integrating other software with the platform can be difficult.

  • Investment and entry price point are significant.

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].