Avalara Reviews in July 2025: User Ratings, Pros & Cons

"Tax Helping Hand"

What do you like best about Avalara? Customer Service and ease of the website What do you dislike about Avalara?

"This saves me from changing my title to "Sales Tax Specialist"!"

What do you like best about Avalara? The AvaTax feature is always current! I get emails frequently from states that tax rates are changing but AvaTax is already on top of it!

"Nightmare transition from another provider, no reliable support after sinning the contract"

What do you like best about Avalara? Technology seems solid. I don't have any software issues. What do you dislike about Avalara?

"Welcome to the clown show."

What do you like best about Avalara? There is nothing to like. These guys are absolute clowns. What do you dislike about Avalara?

"Fraudulent Pricing & Sales Practices - Do NOT Use Avalara"

What do you like best about Avalara? Their software is ok at best. But overall their software is not user friendly. What do you dislike about Avalara?

"Avalara - Their is NO BETTER!"

What do you like best about Avalara? As everyone that owns a business knows, that when it comes to Sales Tax, it's a nightmare to deal with...unless you use Avalara! The system is easy to use, it's super accurate and the customer support you receive is second to none!

"AVOID. Terrible Support and Poor Documentation."

What do you like best about Avalara? Seemed to be a well designed and easy to use Salesforce integration (AvaTax). When you can get in contact with someone, they are professional and pleasant.

"Horrible experience - doesn't function properly, poor support"

What do you like best about Avalara? There have been no positives about using Avalara for us. They were never able to get it working with our billing system as promised.

"The Service saves a huge amount of time under the new tax rules."

What do you like best about Avalara? The time it saves with updating tax rates and reporting to the individual tax jurisdictions. What do you dislike about Avalara?

"Tax the stress out of your sales tax filings"

What do you like best about Avalara? Avalara has made managing our sales tax payments and collections easy. We no longer have to try to keep up with all the rate changes and making sure things are correct in our system. Avalara works with our ERP system to ensure accurate charges to our customers and accurate filings with the many jurisdictions we sell in.