Autopilot Reviews in May 2025: User Ratings, Pros & Cons

MIGRATED TO Ortto

Connecting people and products

What do you like best? I love the drag and drop options. Really makes collaboration easy. What do you dislike? I don't love the way emails are organized. I wish you could access them as their own tab like contacts. What business problems are you solving with the product? What benefits have you realized? Supports contact with our customers and keeps them engaged in an easy and efficient way.

Marketing Automation Visualized

What do you like best? The visual builder for visualizing autopilot and complex marketing automation journeys. I also like their CRM which is very handy for and very advanced for segmenting leads into their own individual groups. Awesome reporting and personalized headsup helped us in getting higher conversion. What do you dislike? The email builder is not that great especially for non-coders. Once you add new segments to a journey, existing journey members do not flow into them ...

Easy to Use and Great for Intro CRM

What do you like best? With a new subscription business, we have been able to implement it's contact chat feature which has created several great leads and contacts since our product launch. We enjoy the easy to navigate platform with the templates and contact management What do you dislike? I wish it would help us with market-specific how-to's or how to generate more leads using the product. Recommendations to others considering the product I would recommend knowing what your goal ...

Easy to use SaaS user nurturing tool

What do you like best? Since we use Autopilot at SERVUS to take our users on a nurturing journey, it has performed its tasks without any problems. In fact, it is rare that I have to monitor the dashboard - it just works! Also like the integration with Segment, in order to pass events from our platform into Autopilot for tracking What do you dislike? The need to enter a journey in order to audit/edit the emails in that journey. This may have been changed recently, but was the one item ...

Simple, easy to use and effective for customer journey management

What do you like best? everything you need and nothing you dont. Dont expect salesforce or infusionsoft functionality but also dont expect the learning curve or the complexity in setup. If you want an easy way to put your leads into a journey then this is it. What do you dislike? Would have liked some inbuilt survey functions for simple surveys. Recommendations to others considering the product See if you can solve your problems with this level of features. Can you live without ...

Automate EVERYTHING!

What do you like best? To start, my use for Autopilot is associated with my e-commerce site. I use it to engage clients, share information and for multiple stage follow-ups. Autopilot is extremely versatile and easy(ish to use. The possibilities are virtually endless with what you can do. I love being able to segment people into different groups/lists based on where they are in the cycle of buying/nurturing. Trigger selection is fantastic, as are the email templates. What do you ...

Great for automation but terrible templates

What do you like best? I love the journey design that allows you to visualise the customer journey. Great integrations - especially with Segment / Mixpanel. What do you dislike? Templates are not easy to customise at all. Certain elements of UI are clunky (creating new email from template. What business problems are you solving with the product? What benefits have you realized? Onboarding users, trigger based behavioural emails.

The backbone of our direct marketing efforts. I don't need to say more than that!

What do you like best? The UI is amazingly simple and user friendly. The service/support is impeccable. The people who provide the service and support are so very helpful and passionate about the product, it's infectious. The app works and it works very well for us. What do you dislike? I'd love to see integration with more CRMs as well as a faster response time in page loads. Recommendations to others considering the product Just sign up for the trial, contact support with any ...

Powerful & Supportive

What do you like best? - The customer support is AWESOME! From the very start, the Autopilot team has been there to help with the transition from our former automation system, as well as training, on-boarding, answering questions whatever I need. - Easy-to-use, visual and intuitive. - The automation is fantasic! - Powerful integration with both SalesForce & Slack - Postcard feature is AWESOME! What do you dislike? - I wish there was a separate interface for managing your ...

Great Software but

What do you like best? The Salesforce integration is great. They've done a good job of allowing you to interact with your customer data in Salesforce seamlessly. The addition of text and hard mail capabilities provides a nice alternative to only email marketing. They have a great user interface that makes it easy for staff to learn quickly. What do you dislike? The form capture component. I think both hubspot and Infusionsoft have better capabilities here. While Autopilot has the ...