Autopilot Reviews in May 2025: User Ratings, Pros & Cons

MIGRATED TO Ortto

Easy and cost effective e-marketing tool

What do you like best? Auto Pilot is an easy to use e-marketing tool, it has extensive functionality for Email and SMS, works well with trigger based on values or changes, you can set and forget the donor journey. What do you dislike? You cannot build the EDM's as easily as we would like in Auto Pilot. Only trigger off fields on Contact or Campaign member values and changes, would love to also trigger based on campaign fields values and changes. Recommendations to others considering ...

Best mailing software - if you're looking to deliver results, and not fight with the software.

What do you like best? The UI is organised in a way that allows you to logically create the journeys. When you show them to your colleagues, you don't have to do much explaining, since it is visually presented in an awesome way. Perfect for AB testing and making your campaigns something more. What do you dislike? Takes a moment to get into it (some traps with the shapes and triggers which work in specific way - but if you dig into KB and talk with their support, you can overcome it. ...

Bringing it all together.

What do you like best? I love the flexibility of the platform. The ability to bring in any tool we want is key. It means we can use best-in-class software for each process in our martech operation. The journey maps are really easy to use and the templating is a great feature as well. What do you dislike? From an agency standpoint, it's hard to manage multiple clients marketing platforms with Autopilot. We also found the lists, in general, to be hard to manage compared to some ...

Lovely experience

What do you like best? Autopilot is the best in its own league - it has all customization features that you could dream about. It also comes with the ability to integrate with a lot of other Saas services. This is what I call awesomeness! What do you dislike? After one year with this app, I found only one thing that makes me mad - preview is much different than the real email. But it can be solved with HTML templates! What business problems are you solving with the product? What ...

Super Efficient Platform for Deficient Newbies

What do you like best? The software is already great and easy to use, but the easy integration with even more software makes for a seamless marketing process. What do you dislike? Some of the necessary steps to get something to work are not apparent and takes a bit of time, or customer support, to get running. Recommendations to others considering the product I don't have any marketing experience by education, but was thrown into a role to select tools that would help us replace a ...

Perfect for creating customer journeys

What do you like best? I like how many triggers, conditions, and actions are available. I can make it do exactly what I need to accomplish and track the whole process. What do you dislike? The lack of flexibility within the contact management side. Recommendations to others considering the product It's really a great product to create customer journeys and has a lot of conditions, triggers, and actions. What business problems are you solving with the product? What benefits have ...

Take care of your customers with Autopilot

PROS & CONS What are the best aspects of this product? What I really enjoy with Autopilot is their graphic interface. Finally, I can easily see how I can help my client or advanced my marketing. Easy to use, especially their configuration tools for landing pages and even email. Their customer service is great, clear with answers and very helpful. What aspects are problematic or could work better? I don’t have nothing to dislike by now. What specific problems in your company were ...

Take care of your customers with Autopilot

PROS & CONS What are the best aspects of this product? What I really enjoy with Autopilot is their graphic interface. Finally, I can easily see how I can help my client or advanced my marketing. Easy to use, especially their configuration tools for landing pages and even email. Their customer service is great, clear with answers and very helpful. What aspects are problematic or could work better? I don’t have nothing to dislike by now. What specific problems in your company were ...

Helpful and Intuitive tool, easy to use, Highly recommend

PROS & CONS What are the best aspects of this product? You can see your “journeys” for your clients depend on the actions they’ve taken thanks to amazing Autopilot guides. This software helps you to plan how you are going to reach new clients and to make effective welcoming emails, also, FAQ and survey invitations are really helpful. What aspects are problematic or could work better? It is simple and easy to use, looks like a basic version for everyone. I really need some advanced ...

Great once you get the hang of it

What do you like best? I can setup email campaigns for targeting and see all the metrics in one spot - hit them with as many emails as I want, there is a lot of integration capabilities such as connecting to my facebook audience as soon as they open an email. What do you dislike? It's a bit finnicky - sometimes I'll accidentally hit "publish" and then it re-publishes an email journey are already have live, and I'm not sure if they're getting sent it again or if it did nothing. I also ...