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Attentive - SMS Marketing Software

Attentive Reviews in September 2026: User Ratings, Pros & Cons

Drive higher profits with targeted SMS marketing.

4.8

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Attentive offers custom pricing plan

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Attentive Reviews & Ratings

4.8

Excellent

Based on 131 ratings & 154 reviews

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Rating Distribution

Excellent

(137)

Very Good

(12)

Good

(1)

Poor

(0)

Terrible

(4)

Spotsaas Editor’s POV

Attentive is built for enterprise teams sending high-volume SMS/MMS campaigns. The platform excels at segmentation, A/B testing, and automation—users report setting up campaigns quickly and tracking performance through detailed reporting. Verify in your demo that the segmentation logic matches your customer data structure (especially if you're pulling segments ...Read more

Attentive pros and cons

  • Exceptional customer support with responsive and proactive team that offers strategic recommendations.

  • User-friendly platform with easy onboarding, intuitive UI, and minimal management time required.

  • Detailed segmentation features and analytics for effective communication and performance measurement.

  • Knowledgeable support team that provides assistance in setting up campaigns and utilizing the platform effectively.

  • Limited complaints about the platform being pricey for some users.

  • Desire for more integrations and advanced features in the Marketplace to enhance functionalities further.

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Showing 141-150 out of 154

AU

Anonymous User

09/13/22

4 out of 5

"Whitegolve Ticket Support"

What do you like best about Attentive? Personal support when needed, to setup and verify lead gen user journeys and campaings. We find this support very critical as we don't have an office pressence in every market to QA user experiences.

MP

Matt P

09/13/22

5 out of 5

"Great service & Great Support"

What do you like best about Attentive? Attentive does a great job helping you get set up and is super responsive when you need support. What do you dislike about Attentive?

AU

Anonymous User

09/12/22

5 out of 5

"Great Third Party SMS"

What do you like best about Attentive? Attentive is not only a great platform for SMS but they really care about their clients. They are always offering additional help and learning opportunities. I really enjoy their white glove service and have always received a solution to any questions in a timely manner!

AU

Anonymous User

09/12/22

5 out of 5

"Best functionality and team"

What do you like best about Attentive? Live Chat is a quick and resourceful way to get answers when you need them! What do you dislike about Attentive?

AU

Anonymous User

09/08/22

5 out of 5

"Great business partner"

What do you like best about Attentive? Attentive's customer service team is very knowledgeable and responsive to support questions. They are aligned on our corporate objectives as related to SMS / email sign up

SA

Sergio A

09/07/22

4 out of 5

"Great SMS app"

What do you like best about Attentive? The team at attentive is awesome to deal with. When getting set up about 3 years ago they were so proactive to get my account up and running and since then been extremely helpful. Thanks guys.

KV

Kirstyn V

09/06/22

5 out of 5

"The Best SMS Platform"

What do you like best about Attentive? The ease of use on the platform is amazing and when paired with their exceptional customer service and implementation specialists- it's just overall an unmatched experience

CE

Ceata E. L

09/06/22

3.5 out of 5

"Customer for 2 years"

What do you like best about Attentive? Client support person and the individaul attention we get a client. What do you dislike about Attentive?

RB

Rich B

09/06/22

4.5 out of 5

"Most robust SMS platform out there."

What do you like best about Attentive? Attentive makes it very easy to build out campaigns, journeys and detailed segments/list. The signup forms are also easy to build and schedule out the launches.

AU

Anonymous User

09/06/22

4.5 out of 5

"Good experience with Attentive"

What do you like best about Attentive? Attentive is easy to use and has an intuitive layout. I like that Journeys are easy to set up and can help segment the database. I don't have experience with competitors.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].