Atera Reviews in July 2026: User Ratings, Pros & Cons
Streamline customer support with Atera's ticket tracking.
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Starts from $129 / user / month when monthly
Atera Reviews & Ratings
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Spotsaas Editor’s POV
Atera delivers a refreshingly simple and efficient help desk experience, especially for small to mid-sized businesses looking to streamline support operations. Its intuitive ticketing system and built-in self-service policies allow teams to respond faster while reducing repetitive work. What stands out is the optional project management and time tracking add-ons, ...Read more
Atera pros and cons
Atera offers a clean, user-friendly interface that streamlines the ticketing process, allowing support agents to quickly organize and respond to customer requests without unnecessary complexity.
The platform enables agents to focus on resolving issues by minimizing administrative overhead and guiding users to self-service solutions, which reduces ticket volume.
With built-in add-ons like project management and time tracking, Atera helps teams maintain accurate records and eliminate manual time sheets—improving accountability and visibility.
Atera lets businesses enforce self-service protocols, encouraging customers to resolve common issues independently and reducing repetitive support tasks.
Atera's out-of-the-box reporting may not meet the needs of data-driven enterprises seeking advanced analytics or tailored reporting dashboards.
Features like project management and time tracking are add-ons, which could lead to higher overall costs for organizations needing a complete solution.
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Showing 281-287 out of 287
UC
Uri C
02/02/16
Simple All-In-One Solution
What do you like best? Atera is the only easy and simple All-In-One solution. We are using Atera cloud platform for almost 4 years now, and we are highly satisfied with the product and support. Highly Recommended! What do you dislike? None that I can think of. Atera support quickly help and resolve any issue. What problems are you solving with the product? What benefits have you realized? Central monintroing of windows clients and server is Easy with Atera Servicedesk. ...
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JM
Jack M
02/01/16
Atera
What do you like best? Very easy to use, the support has been great when required and any bugs I have been submitted I have received a positive response to. What do you dislike? Had a few problems with the agent connecting but the issue has been reported. Recommendations to others considering the product: Simple to use, the support has been great and the pricing is very good! What problems are you solving with the product? What benefits have you realized? Managing ...
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SM
Simbarashe M
01/29/16
Atera Maybe the best
What do you like best? What hits me the most about Atera is that it is almost for free, with their per technician billing you will never find a better pricing anywhere, for some of us who are still new in the industry and also want what the big boys have we can safely say we found our robin hood. It is a true God-sent for any serious IT personnel or company as it provides the key elements that should be there. What do you dislike? With every system there will always be bugs and ...
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MM
Martin M
01/29/16
ATERA - The ONLY MSP Resource to work with
What do you like best? Until I discovered ATERA, I had relegated myself to thinking the IT services I have provided individuals and SMBs for more years than I care to mention. All the MSP resources I reviewed had been per device fee based with base expectations requiring revenue in excess of what an individual would pay. After all, when a computer for a workstation environment can be purchased for as little as $200 to $300 or so, who is going to pay $30, $40 or $50 and up per month for ...
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CD
Chris D
01/28/16
Atera is a giant killer!
What do you like best? Starting a new MSP isn't easy. There are so many choices for software but Atera stuck out because of its pricing model. I started a trial and immediately starting onboarding my clients. What a pleasant suprise it was to use. Very easy for RMM and the help desk is very useful. I would recommend atera to anyone looking for this type of platform. What do you dislike? RMM is sometimes slow depending on connection speed. Customization needs a little work Need ...
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UI
User in Information Technology and Services
01/28/16
Great RMM Software with disruptive pricing model.
What do you like best? This software works amazingly well. With a disruptive pricing model they are sure to make big waves in the industry. This product saves me hundreds of dollars every month that can be used to add value elsewhere in the business. What do you dislike? Initially there were some teething problems (about a year ago), but Atera's team has since revamped the product which addressed almost all of my concerns. They actually listen to customer feedback! Recommendations ...
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TP
Tim P
01/28/16
Very nice and usefull IT management and automation solution in One platform
What do you like best? One-stop shopping concept: servicedesk, monitoring, asset management, knowledgebase, reports. Easy of use, nice look and feel. Monitoring is flexible and with OID's you can monitor devices in-depth What do you dislike? Not really a problem, but it would be nice when Atera introduces an app for notifications, or via an existing notification service like Pushalot, nma or Pushbullet, At this moment only email notifications are supported. What problems are you ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].