Atera Reviews in June 2025: User Ratings, Pros & Cons

Excellent Product

What do you like best? With 26 years of experience in IT and after having used different RMM tools in recent years, we find in Atera Software the true concept of "less is more". We are very excited about the simplicity and efficiency of the product and we are migrating our customers to this new platform. Not mentioning the fair value, an important factor for choosing it. If you are searching for a RMM tool, you need to know the Atera Software, simplicity will surprise you! What do you ...

Atera

What do you like best? Very easy to use, the support has been great when required and any bugs I have been submitted I have received a positive response to. What do you dislike? Had a few problems with the agent connecting but the issue has been reported. Recommendations to others considering the product: Simple to use, the support has been great and the pricing is very good! What problems are you solving with the product? What benefits have you realized? Managing ...

ATERA - The ONLY MSP Resource to work with

What do you like best? Until I discovered ATERA, I had relegated myself to thinking the IT services I have provided individuals and SMBs for more years than I care to mention. All the MSP resources I reviewed had been per device fee based with base expectations requiring revenue in excess of what an individual would pay. After all, when a computer for a workstation environment can be purchased for as little as $200 to $300 or so, who is going to pay $30, $40 or $50 and up per month for ...

Atera Maybe the best

What do you like best? What hits me the most about Atera is that it is almost for free, with their per technician billing you will never find a better pricing anywhere, for some of us who are still new in the industry and also want what the big boys have we can safely say we found our robin hood. It is a true God-sent for any serious IT personnel or company as it provides the key elements that should be there. What do you dislike? With every system there will always be bugs and ...

Very nice and usefull IT management and automation solution in One platform

What do you like best? One-stop shopping concept: servicedesk, monitoring, asset management, knowledgebase, reports. Easy of use, nice look and feel. Monitoring is flexible and with OID's you can monitor devices in-depth What do you dislike? Not really a problem, but it would be nice when Atera introduces an app for notifications, or via an existing notification service like Pushalot, nma or Pushbullet, At this moment only email notifications are supported. What problems are you ...

Great RMM Software with disruptive pricing model.

What do you like best? This software works amazingly well. With a disruptive pricing model they are sure to make big waves in the industry. This product saves me hundreds of dollars every month that can be used to add value elsewhere in the business. What do you dislike? Initially there were some teething problems (about a year ago), but Atera's team has since revamped the product which addressed almost all of my concerns. They actually listen to customer feedback! Recommendations ...

Atera is a giant killer!

What do you like best? Starting a new MSP isn't easy. There are so many choices for software but Atera stuck out because of its pricing model. I started a trial and immediately starting onboarding my clients. What a pleasant suprise it was to use. Very easy for RMM and the help desk is very useful. I would recommend atera to anyone looking for this type of platform. What do you dislike? RMM is sometimes slow depending on connection speed. Customization needs a little work Need ...