Streamline customer support with Atera's ticket tracking.
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Starts from $129/user/month when monthly
Atera delivers a refreshingly simple and efficient help desk experience, especially for small to mid-sized businesses looking to streamline support operations. Its intuitive ticketing system and built-in self-service policies allow teams to respond faster while reducing repetitive work. What stands out is the optional project management and time tracking add-ons, ...Read more
Atera offers a clean, user-friendly interface that streamlines the ticketing process, allowing support agents to quickly organize and respond to customer requests without unnecessary complexity.
The platform enables agents to focus on resolving issues by minimizing administrative overhead and guiding users to self-service solutions, which reduces ticket volume.
With built-in add-ons like project management and time tracking, Atera helps teams maintain accurate records and eliminate manual time sheets—improving accountability and visibility.
Atera empowers businesses to enforce self-service protocols, encouraging customers to resolve common issues independently and reducing repetitive support tasks.
Atera’s out-of-the-box reporting may not meet the needs of data-driven enterprises seeking advanced analytics or tailored reporting dashboards.
Features like project management and time tracking are add-ons, which could lead to higher overall costs for organizations needing a complete solution.
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RO
Richard O
10/18/18
Blue Sky Tech Review
What do you like best? the price is the best. I have been searching for a RMM software that I could afford and justify for our company. this one was perfect. we use it daily and would recommend it to anyone. What do you dislike? would like to push file to multiple computers from the console Recommendations to others considering the product: Please try it before any others What problems are you solving with the product? What benefits have you realized? easy remote access to ...
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JZ
Jason Z
09/06/18
Great alternativer to higher priced RMMs
What do you like best? Atera gives me everything I need, at a great price, over the higher priced RMMs Its allowed me to do all the basic tasks, monitoring and management I as a provide could want. What do you dislike? i would like intigration with Software such as Carbonite and Bitdefender, but this is not a necessity. Recommendations to others considering the product: If your a small company, or a independent needing to implement an RMM for multiple clients, or many more then ...
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AI
Administrator in Information Technology and Services
07/21/18
Good, and getting better
What do you like best? Remote monitoring is great for getting a heads up on potential problems. Ability to check event logs without directly accessing the computer is also great. What do you dislike? Remote desktop functionality needs fleshed out. Would be great to see it on par with Screen connect. What problems are you solving with the product? What benefits have you realized? Getting ahead of system crashes and hardware failures
AI
Administrator in Information Services
07/07/18
Atera review
What do you like best? Website is easy to use and fast, simple. What do you dislike? No mobile app and Splashtop is buggy.... What problems are you solving with the product? What benefits have you realized? Client and ticket management
UI
User in Accounting
03/03/18
Atera, a step above the rest
What do you like best? Tickets and be categorized by client and are easy to sort. What do you dislike? It's slow to use and it can crash unexpectedly. What problems are you solving with the product? What benefits have you realized? Combining P2P, antivirus, and a solid ticket system makes managing programs as an IT staff saves time and helps promote efficiency.
JR
Jesse R
01/19/18
A newer user friendly RMM platform, built in the cloud.
What do you like best? Intuitive and friendly GUI. Billed per tech, not per deployed agent. Build in PSA and Splashtop integration at no additional charge. Ticketing system is comprehensive and manageable for techs, admins, and end users. Usable mobile app link. What do you dislike? Patch integration could be more comprehensive. Heavy reliance on scripting / power shell for custom RMM functions. Webroot integration carried minimal value, since Weboot isn't even rated on AV ...
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JP
Jorge P
12/07/17
Best RMM for your business!
What do you like best? I love all the features that Atera has, it makes my MSP business run smoothly. It has Remote support as well, ticketing system everything you need for your MSP. What do you dislike? the only thing missing is the third party patching, hopefully it gets implement in the feature. Recommendations to others considering the product: Get RMM for your MSP business. Recommended What problems are you solving with the product? What benefits have you realized? I ...
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RM
Rene M
02/03/16
Great product which is still evolving
What do you like best? We have been using Atera aControl for quite a while now. It has evolved to a great product and it is still evolving. I also think that is it's greatest pro. They listnen to their users and incorporate input and ideas. Overall we are very satisfied with it. What do you dislike? There could be some more improvement here and there, but at this moment I only think the remote control feature is not up to par yet. What problems are you solving with the product? ...
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UC
Uri C
02/02/16
Simple All-In-One Solution
What do you like best? Atera is the only easy and simple All-In-One solution. We are using Atera cloud platform for almost 4 years now, and we are highly satisfied with the product and support. Highly Recommended! What do you dislike? None that I can think of. Atera support quickly help and resolve any issue. What problems are you solving with the product? What benefits have you realized? Central monintroing of windows clients and server is Easy with Atera Servicedesk. ...
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EK
Edwin K
02/02/16
Atera Servicedesk - My Servicedesk
What do you like best? Atera is a really well working set of servicedesk tools in one handy dashboard. What do you dislike? Can't think of anything at the moment really. What problems are you solving with the product? What benefits have you realized? It's providing us the ability to really service our customers to their IT needs. We use it to monitor all systems, support users remotely, easily backup and restore, follow it all up with tickets.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
