Atera Reviews in June 2025: User Ratings, Pros & Cons

Patch Management needs work

What do you like best? The reporting is decent, but needs a little work to reflect what was patched. What do you dislike? Reporting, it shows failures where no patching was required, thereby offering quite a bit of confusion as to what really happened, where and what failed. TLS 1.0 is required, this requirement alone forces an admin to find another solution for secure networks such as PCI devices. Recommendations to others considering the product: clean up the reporting, ...

Pretty straight foward to setup and deploy and run as I am a small 2 person opertation

What do you like best? A Swiss army knife of tools to work with What do you dislike? No hardware inventory reports that I am aware of Recommendations to others considering the product: Having good bandwith and a reliable Internet connection What problems are you solving with the product? What benefits have you realized? The ability to leverage a small shop. To be able to handle a lot more clients

Great value, Fast development

What do you like best? I manage 300+ devices over 6 sites. This allows me to effectively manage and monitor everything, including site-to-site up-time, etc. What do you dislike? As a customer over the last 15 months, at times it can be buggy. In my first 6 months as a customer development was slow, but it they have made significant improvements to that. Very fast development and new feature roll-out now. Recommendations to others considering the product: For a small MSP or small ...

Atera is your low cost, high quality, one stop MSP shop

What do you like best? The price. Having a single low cost and only paying per technician instead of per agent has made all the difference. Places where I might have liked to put an agent but did not want to pay for it, now all get agents and it has made my life so much easier. What do you dislike? Not much. I guess splashtop for remote desktop is the weakest link but you do now have the option to integrate other remote options like screenconnect and teamviewer. Recommendations to ...

Glad I switched to Atera...

Nice folks... a smaller and newer RMM solution.I like their pricing model (one price for all you can eat) and that they include a remote access solution (Splashtop).It's missing a few bells and whistles that my previous RMM solution had but they seem to be constantly working on improvements and are making an effort. I will take an improving company that is trying over one that is tired and apathetic anytime.My biggest gripe is their support is only via chat. Slower and sometimes not a good ...

Atera is headed in the right direction

What do you like best? First of all the per technician pricing is excellent for starting MSP's! Remote Management is excellent! Support has been very responsive and knowledgeable. They are always able to answer my questions quickly. I also like the fact that Atera is putting out regular updates to the product. What do you dislike? The one thing I personally would like to see improvement in is how invoices export to Quick-books. The invoicing can be confusing for clients if you ...

Great RMM Platform with few drawbacks.

What do you like best? The UI, the webroot integration and the per technician pricing model. What do you dislike? I wish there was more selection for AV and DR integrations. Recommendations to others considering the product: Additional integrations for AV and Backup. What problems are you solving with the product? What benefits have you realized? AV mgmt, monitoring and helpdesk ticket mgmt.

Atera is a cost effective but feature full RMM

What do you like best? Atera is so easy to use. Automation and control is so simple and effective. What do you dislike? Wish they would intergrate warranty information Recommendations to others considering the product: Jump ship, you wont regret it What problems are you solving with the product? What benefits have you realized? Keeping track of company assets and connectivity has been a breeze but also solving endless issues has been fantastic with Atera

Best Value RMM Tool for smaller MSP firms

What do you like best? This SaaS app doesn't charge you by how many agents you have deployed, but instead of by how many techs you have using the software. This means that a firm like mine can save over $10,000 in year one of using this software. If you have 1000 end points that you manage you would spend anywhere from $600 to $1000 per month for other RMM tools. It is only $90/user with Atera. On the low side that is an annual savings of $6,120. That is money that you can now use for ...

Excellent value for MSPs

What do you like best? The cost is a big plus, but I do like how it has a full set of features and seems to be implementing new features at a regular pace. What do you dislike? Some of the modules feel like they need a little more work, which I'm sure they will get. An example of this is the software inventory report, as you cannot pull up the software listed on systems, but rather only search if a particular piece of software is installed. You can look at an endpoints program list, ...