Atera Reviews in June 2025: User Ratings, Pros & Cons

Excellent software and service

What do you like best? It is so easy to use and work with, it does everything that we need as an msp and if we ever find anything is lacking, the team are always ready to help and take on board new ideas. What do you dislike? The only thing I dislike is it doesnt alphabetise some lists we make for some of the tickets. What problems are you solving with the product? What benefits have you realized? All support requests that we have we solve through Atera, we use it for all remote ...

An All around top solution for any MSP

What do you like best? Atera holds all the tools necessary for your msp including remote monitoring and support, tickt writing, knowledge base, billing, reports and an alerts section What do you dislike? After using many of the features in Atera, i cannot find a single fault with the system itself as of yet. What problems are you solving with the product? What benefits have you realized? My day to day job is mainly solving tickets and remote support and Atera does this without ...

Amazing RMM platform

What do you like best? A one stop shop for managing a companies systems. What do you dislike? So far no complaints. Everything is working as expected. Recommendations to others considering the product: Give it a try! I wasn't disappointed. What problems are you solving with the product? What benefits have you realized? Remote Access System Updates Speedy Resolution of Tickets Ticketing System Info Gathering Reporting

Everything that we need to work successfully

What do you like best? The ease of use.It makes our tasks far easier than waiting for someone to bring a machine to us. What do you dislike? I would like to be able to create custom statuses. Recommendations to others considering the product: It will meet your needs and go beyond. What problems are you solving with the product? What benefits have you realized? Remote management of machines.

Very good RMM

What do you like best? Remote feature is what I use the most. Very easy and fast to connect to clients computers. Agents are easy to push out and not slow down computers. What do you dislike? The remote connection sometimes get slow and need to connect the second time to work. What problems are you solving with the product? What benefits have you realized? Easy to remote in to client pc

Fast, easy, reliable

What do you like best? Having the last seen info for computers that have gone down What do you dislike? How the atera service stops randomly and you have to keep restarting it What problems are you solving with the product? What benefits have you realized? Remote management doesn't always open and connect the first time. Being able to automate tickets

Excellent Product

PROS & CONS What are the best aspects of this product? Unlimited devices is definitely a plus. Also the ability to initiate service tickets What aspects are problematic or could work better? More texting ability What features/services would you like to see in future versions of this product? The ability to view all devices of a client on one page. having to scroll multiple pages slows things down. What specific problems in your company were solved by this product? The overall ...

Excellent RMA product for starting IT Consultants

PROS & CONS What are the best aspects of this product? full IT support inside a browser with a very easy setup process. you set up your entire company profile and make groups that your clients can file under for easy management What aspects are problematic or could work better? sometimes the client side for atera would not always activate so the client machine would not appear on the management side for a duration of time What features/services would you like to see in future versions ...

Atera Provides Excellent Service

PROS & CONS What are the best aspects of this product? Atera provides me ability to respond to my customers in minutes rather than hours. It's eased a lot of the repetitive nature of my job thru automation, and allows me access to multiple sites within minutes. What aspects are problematic or could work better? Nothing I can think of. It has all the features I currently need. What features/services would you like to see in future versions of this product? Being able to change my ...

Cost effective ,robust IT support solution

What do you like best? After spending More than 20 years as an MSP and working with numerous support platforms I fond myself transitioning to a corporate environment in a very rapidly growing entity., Atera has provided a very cost effective robust platform that more than meets all of our inhouse support needs for the IT department. Everything from patch management , hardware monitoring to remote support was included in the solution. What do you dislike? We found very little downside ...