Atera Reviews in June 2025: User Ratings, Pros & Cons

Good product, but I'm a simple peon.

PROS & CONS What are the best aspects of this product? The scripts are probably my favourite part of Atera. What aspects are problematic or could work better? The emails that are sent for automation feedback could be better, but they're improving drastically. What features/services would you like to see in future versions of this product? Customizable tasks? I can't think of the proper verbage for it. I, as an employee and not the owner, cannot change the name to a company without ...

I use this everyday and it makes things much easier! Also keeps improving very quickly!

PROS & CONS What are the best aspects of this product? Remote desktop, customer management, patch management, notifications, deployment. What aspects are problematic or could work better? None What features/services would you like to see in future versions of this product? File transfer capability directly to agent machines. I know it's already in the works, but a mobile app. What specific problems in your company were solved by this product? It mostly allowed me to drop some other ...

Business critical, mission critical, total asset

What do you like best? By installing the Atera Agent on all of the customers computers we gain two main advantages for solving technical issues: 1. Complete and searchable computer inventory database. Locating a specific machine can be done easily by computer name, agent name, IP addresses - internal and external. 2. Connecting to the client's machine instantly. What do you dislike? Slow to load at times. UI could use a good face lift. Remote management lacking for ...

Simple and easy to use solution for a wide variety of platforms.

What do you like best? Monitoring. Keeps us up to date on what is going on with in our fleet, which is indispensable. Updates happen frequently and new stuff is constantly being added. Gives you the feeling of being able to get involved and let your voice be heard, allowing you to help steer the direction of the product, or to bring in features that you feel are important to the over all eco system. What do you dislike? Some parts of the UI are limiting, or non-intuitive. Sometimes ...

Has everything I need at the perfect price!

What do you like best? Easy access to PSA, RMM, and remote connect. Ton of features I can’t wait to use, too! What do you dislike? Extra fee for having a Splashtop/ TeamViewer link to one-time connect through. What problems are you solving with the product? What benefits have you realized? None

A great all in one package

PROS & CONS What are the best aspects of this product? All the additional features and options there are to select from. What aspects are problematic or could work better? Remote access software to work as required each time. What features/services would you like to see in future versions of this product? Cmd prompt ability to run as the current user as well. What specific problems in your company were solved by this product? RMM. Are you a current user of this product? Yes

Seems complicated

What do you like best? Nice interface. I like the dashboard on the front oage What do you dislike? No option for exporting passwords which when you want to out them in a secure system is no good. Recommendations to others considering the product: Just ensure you are happy with not being able to export passwords if you ever want to switch What problems are you solving with the product? What benefits have you realized? Price is good

Gamechanger

What do you like best? Simple to use and best pricing that allows smaller companys to compete in this field. What do you dislike? occasional multiple false reports of one problem across many computers. IE: currently SMART reporting hard drives dying everywhere. What problems are you solving with the product? What benefits have you realized? Thime management

Excellent functionality and versatility.

What do you like best? I enjoy the all-in-one nature of Atera, the UI of the knowledge base system, as well as the ability to view computer hardware statistics at a glance. What do you dislike? I somewhat dislike the format of the computer information page, I would like to see different formatting options and possibly an option to export information as a .csv or .xls/.xlsx file What problems are you solving with the product? What benefits have you realized? I am able to keep all ...

Atera works for organized ticketing and device monitoring

What do you like best? Hardware alerts as well as internal and external messaging help to be ahead of issues in our network. It works as an Remote management system, ticketing system, and billing system. What do you dislike? Remote software is not fully functional. You must click outside the remote desktop to get things like ctrl+a to work and to cut and paste from your desktop. The agent can take 10 to talk to the system after a computer regains internet. Recommendations to others ...