Atera Reviews in July 2026: User Ratings, Pros & Cons
Streamline customer support with Atera's ticket tracking.
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Starts from $129 / user / month when monthly
Atera Reviews & Ratings
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Spotsaas Editor’s POV
Atera delivers a refreshingly simple and efficient help desk experience, especially for small to mid-sized businesses looking to streamline support operations. Its intuitive ticketing system and built-in self-service policies allow teams to respond faster while reducing repetitive work. What stands out is the optional project management and time tracking add-ons, ...Read more
Atera pros and cons
Atera offers a clean, user-friendly interface that streamlines the ticketing process, allowing support agents to quickly organize and respond to customer requests without unnecessary complexity.
The platform enables agents to focus on resolving issues by minimizing administrative overhead and guiding users to self-service solutions, which reduces ticket volume.
With built-in add-ons like project management and time tracking, Atera helps teams maintain accurate records and eliminate manual time sheets—improving accountability and visibility.
Atera lets businesses enforce self-service protocols, encouraging customers to resolve common issues independently and reducing repetitive support tasks.
Atera's out-of-the-box reporting may not meet the needs of data-driven enterprises seeking advanced analytics or tailored reporting dashboards.
Features like project management and time tracking are add-ons, which could lead to higher overall costs for organizations needing a complete solution.
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Showing 231-240 out of 287
JC
James C
12/03/19
Internal IT's Greatest Asset
What do you like best? I utilise Atera across 3 separate instances for 3 separate companies as the internal IT Manager for 2 and a consultant for the 3rd. It provides an extremely cost-effective way to manage all of our endpoints using their full-featured RMM offering. Having used other products for over a decade, I am yet to find a product as feature-rich as Atera without the exorbitant per device pricing from other vendors. What do you dislike? Given I don't utilise the PSA ...
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AI
Administrator in Oil & Energy
12/03/19
IT Management -- Tickets and remote access
What do you like best? I like the one stop shop for tickets, remote access, and virus protection. What do you dislike? The patch management is getting better but there a a few small bugs. I will know more at the end of December as we do updates once a month. Recommendations to others considering the product: I just works. It is smooth and easy to set up. What problems are you solving with the product? What benefits have you realized? No issues at this time. The remote ...
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UI
User in Information Technology and Services
12/03/19
Simple yet informative
What do you like best? The dashboard shows you instantly if there is a customer issues that needs to be resolved, you can contact the customer even before thy know there is a problem. What do you dislike? I find all of the features useful, don't dislike any of them Recommendations to others considering the product: If you are looking for a low cost solution where you dont need to count every single node yuo are supporting, then the Atera Solution is for you What problems are ...
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AI
Administrator in Management Consulting
12/03/19
Atera for the Win!
What do you like best? Atera has helped grow my business from supporting a dozen machines with Dameware to 200 devices using Atera's unlimited connections with ease. I love that I can keep taking on new clients with no additional cost to support their machines. Webroot is an available add-on that is offered at an affordable price. One of Atera's most exciting features is their ability to rapidly release improvements, bug fixes, and new features approximately every 3 weeks to a month. ...
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AI
Administrator in Non-Profit Organization Management
12/03/19
The Natural Evolution of Remote Management Monitoring
What do you like best? The interface is clean, the reporting good, and the ease of assuring patch management is great. The seamless ability to remote connect to client workstations is a game changer. Oh and the support is superior! What do you dislike? My only,very minor, complaint is in some of the reporting modules. Recommendations to others considering the product: If you are looking for a secure means of improving your remote monitoring management check out Atera. We are ...
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AI
Administrator in Hospitality
11/27/19
Atera
What do you like best? Very vast features list for a great price. Very competitive. What do you dislike? We had some small bugs in remote connectivity but swiftly resolved by their support team. Recommendations to others considering the product: Very good tool for remote access management. I would recommend this product What problems are you solving with the product? What benefits have you realized? Remote access management with a few of our PC's within the company.
AI
Administrator in Civil Engineering
11/08/19
Great stuff!
What do you like best? With Atera, the best part is how sectioned off it is, and how built it is around larger organizations. We have different groups for types of computers, customers, everything. Atera also integrates with various other remote software such as Screenconnect, Webroot, and Splashtop. Having one central location for all of this makes Atera a great software. Atera also includes weekly maintenance and reports, an invaluable aspect of an RMM tool. What do you dislike? ...
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AI
Administrator in Non-Profit Organization Management
10/31/19
Good value for money
What do you like best? Easy to use, access to basic reports, limited down time. It's used to monitor and provide support to over 200 computers. I like that the remote session are swift and rarely we had any issues. We can see the software installed on all PC's easily, operating systems, hardware configuration, need for updates, vulnerabilities, memory status, etc. The support team is usually prompt. What do you dislike? Some more advanced reports and functionality found in other ...
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AI
Administrator in Automotive
10/03/19
Great Product
What do you like best? Atera allows us to stay ahead of pc issues and confidently monitor all of our networks. The ticket system is very easy to understand and it helps our techs out by allowing emails to automatically create tickets. What do you dislike? nothing. it is a great solution for keeping your networks running at top performance. Keep doing what your doing!! Recommendations to others considering the product: It is well worth the money. Try it for a month and you'll be ...
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AI
Administrator in Computer Networking
09/10/19
Great customer support and great updates
What do you like best? Platform is always updating and there is always new stuff to learn or implement What do you dislike? No smartphone app to use to have a customer sign after completion of a job Recommendations to others considering the product: Great team and they listen to your concerns and try to fix any issues with a new update. Great road map What problems are you solving with the product? What benefits have you realized? windows updates deployment and hardware ...
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