Atera Reviews in July 2026: User Ratings, Pros & Cons
Streamline customer support with Atera's ticket tracking.
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Starts from $129 / user / month when monthly
Atera Reviews & Ratings
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Spotsaas Editor’s POV
Atera delivers a refreshingly simple and efficient help desk experience, especially for small to mid-sized businesses looking to streamline support operations. Its intuitive ticketing system and built-in self-service policies allow teams to respond faster while reducing repetitive work. What stands out is the optional project management and time tracking add-ons, ...Read more
Atera pros and cons
Atera offers a clean, user-friendly interface that streamlines the ticketing process, allowing support agents to quickly organize and respond to customer requests without unnecessary complexity.
The platform enables agents to focus on resolving issues by minimizing administrative overhead and guiding users to self-service solutions, which reduces ticket volume.
With built-in add-ons like project management and time tracking, Atera helps teams maintain accurate records and eliminate manual time sheets—improving accountability and visibility.
Atera lets businesses enforce self-service protocols, encouraging customers to resolve common issues independently and reducing repetitive support tasks.
Atera's out-of-the-box reporting may not meet the needs of data-driven enterprises seeking advanced analytics or tailored reporting dashboards.
Features like project management and time tracking are add-ons, which could lead to higher overall costs for organizations needing a complete solution.
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Showing 221-230 out of 287
JT
Jorge Torres
12/18/19
Atera Anywhere
PROS & CONS What are the best aspects of this product? I love the fact that Atera is accessible anywhere. Computer, Laptop, Phone or Tablet. Anywhere that I am, I have full access to my workstations. At anytime a customer can call with help and I am able to connect on the spot to their computer to help. Also the Auditing system, which allows you to filter computers and categorize hardware and software is an amazing feature. I cannot stress the importance of this tool and its capabilities ...
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AL
Aaron L
12/17/19
It has been great.
What do you like best? I like the ability to see my clients systems. What do you dislike? I really don't have any dislikes. It has been a great experience. Recommendations to others considering the product: Do it sooner rather than later! What problems are you solving with the product? What benefits have you realized? I can see what is going on with my customers at any time.
JD
Joe D
12/17/19
Easy to Use. Great Pricing!
What do you like best? Pricing is perfect for a small MSP and is setup in a manner that allows for growth while not breaking the budget. Backup prices are great as well! What do you dislike? Backups cannot be fully managed through Atera. One must login to each client to manage the backups. Splashtop isn't as stable as other tools but I think it's getting better. Recommendations to others considering the product: Just give it a shot. It works really well. You'll love it. What ...
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CA
Craig A
12/04/19
Atera is what I have been wanting
What do you like best? I like the ability to manage as many machines as I can without increasing my costs. What do you dislike? Reporting could be better, it does not have exactly what i need Recommendations to others considering the product: It is a great product. What problems are you solving with the product? What benefits have you realized? I can see everything in one place and remote to it all.
BJ
Brad J
12/04/19
Just Love Atera
What do you like best? The crew are constantly improving the product! It has a price point that allows us to keep all of our team ready to assist our clients. What do you dislike? There are not too many issues that we have, would love a full Xero Integration. What problems are you solving with the product? What benefits have you realized? We can remote into our clients instantly, love the information that Atera either supplies or lets us store.
RA
Rafiq A
12/04/19
Next Level MSP Tool
What do you like best? I enjoy the simplicity and power of the solution. During my vendor selection process, I was very impressed with the constant enhancements that were made to platform to speed support for my end clients. What do you dislike? The Splashtop remote control has been unstable at times. Recommendations to others considering the product: I recommend thoroughly examining the solution during the trial period. This should be treated like a pilot and not a trial ...
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JR
Jeremy R
12/03/19
Power for an affordable price.
What do you like best? Ease of use. Setup was intuitive and seamless which only took about an hour. What do you dislike? Thermal Thresholds are only in Celsius. What problems are you solving with the product? What benefits have you realized? Drive space issues and performance issues.
DK
Daniel K
12/03/19
Atera is a great service at a great price
What do you like best? The full range of features that Atera provides has reduced my travel time to my clients significantly. Things I used to need to be onsite for can now be done remotely and most of the time completely automated. My clients have seen a significant reduction in reboots and down time due to updates and simple maintenance issues. What do you dislike? My only real complaint is the inability to change my billing date, and that processing payments for my service is ...
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S
Simon B
12/03/19
New "ish" user.
What do you like best? Atera is a brilliant product for MSPs just starting out. It offers great functionality at a super affordable price. Atera charge per tech support user and not per device or end user like all others. The user community is also very supportive. What do you dislike? It would be nice to have an Andriod/IoS app instead of a website What problems are you solving with the product? What benefits have you realized? Picking up possible faults before the client etc..
AI
Administrator in Information Technology and Services
12/03/19
Great service
What do you like best? I like the user-friendly interface. I was hired at my first IT job so I have never used a ticketing system before. I was able to pick up on it very easily and your response time for tickets is very good as well. What do you dislike? I personally dislike it when an update goes out and another feature goes down. I enjoy using the site but when a feature is bugged and it makes things on my job more difficult I do not like it. What problems are you solving with ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].