Streamline customer support with Atera's ticket tracking.
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Starts from $129/user/month when monthly
Atera delivers a refreshingly simple and efficient help desk experience, especially for small to mid-sized businesses looking to streamline support operations. Its intuitive ticketing system and built-in self-service policies allow teams to respond faster while reducing repetitive work. What stands out is the optional project management and time tracking add-ons, ...Read more
Atera offers a clean, user-friendly interface that streamlines the ticketing process, allowing support agents to quickly organize and respond to customer requests without unnecessary complexity.
The platform enables agents to focus on resolving issues by minimizing administrative overhead and guiding users to self-service solutions, which reduces ticket volume.
With built-in add-ons like project management and time tracking, Atera helps teams maintain accurate records and eliminate manual time sheets—improving accountability and visibility.
Atera empowers businesses to enforce self-service protocols, encouraging customers to resolve common issues independently and reducing repetitive support tasks.
Atera’s out-of-the-box reporting may not meet the needs of data-driven enterprises seeking advanced analytics or tailored reporting dashboards.
Features like project management and time tracking are add-ons, which could lead to higher overall costs for organizations needing a complete solution.
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JR
Jeremy R
12/03/19
Power for an affordable price.
What do you like best? Ease of use. Setup was intuitive and seamless which only took about an hour. What do you dislike? Thermal Thresholds are only in Celsius. What problems are you solving with the product? What benefits have you realized? Drive space issues and performance issues.
DK
Daniel K
12/03/19
Atera is a great service at a great price
What do you like best? The full range of features that Atera provides has reduced my travel time to my clients significantly. Things I used to need to be onsite for can now be done remotely and most of the time completely automated. My clients have seen a significant reduction in reboots and down time due to updates and simple maintenance issues. What do you dislike? My only real complaint is the inability to change my billing date, and that processing payments for my service is ...
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S
Simon B
12/03/19
New "ish" user.
What do you like best? Atera is a brilliant product for MSPs just starting out. It offers great functionality at a super affordable price. Atera charge per tech support user and not per device or end user like all others. The user community is also very supportive. What do you dislike? It would be nice to have an Andriod/IoS app instead of a website What problems are you solving with the product? What benefits have you realized? Picking up possible faults before the client etc..
AI
Administrator in Non-Profit Organization Management
12/03/19
The Natural Evolution of Remote Management Monitoring
What do you like best? The interface is clean, the reporting good, and the ease of assuring patch management is great. The seamless ability to remote connect to client workstations is a game changer. Oh and the support is superior! What do you dislike? My only,very minor, complaint is in some of the reporting modules. Recommendations to others considering the product: If you are looking for a secure means of improving your remote monitoring management check out Atera. We are ...
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UI
User in Information Technology and Services
12/03/19
Simple yet informative
What do you like best? The dashboard shows you instantly if there is a customer issues that needs to be resolved, you can contact the customer even before thy know there is a problem. What do you dislike? I find all of the features useful, don't dislike any of them Recommendations to others considering the product: If you are looking for a low cost solution where you dont need to count every single node yuo are supporting, then the Atera Solution is for you What problems are ...
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AI
Administrator in Hospitality
11/27/19
Atera
What do you like best? Very vast features list for a great price. Very competitive. What do you dislike? We had some small bugs in remote connectivity but swiftly resolved by their support team. Recommendations to others considering the product: Very good tool for remote access management. I would recommend this product What problems are you solving with the product? What benefits have you realized? Remote access management with a few of our PC's within the company.
AI
Administrator in Civil Engineering
11/08/19
Great stuff!
What do you like best? With Atera, the best part is how sectioned off it is, and how built it is around larger organizations. We have different groups for types of computers, customers, everything. Atera also integrates with various other remote software such as Screenconnect, Webroot, and Splashtop. Having one central location for all of this makes Atera a great software. Atera also includes weekly maintenance and reports, an invaluable aspect of an RMM tool. What do you dislike? ...
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AI
Administrator in Non-Profit Organization Management
10/31/19
Good value for money
What do you like best? Easy to use, access to basic reports, limited down time. It's used to monitor and provide support to over 200 computers. I like that the remote session are swift and rarely we had any issues. We can see the software installed on all PC's easily, operating systems, hardware configuration, need for updates, vulnerabilities, memory status, etc. The support team is usually prompt. What do you dislike? Some more advanced reports and functionality found in other ...
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AI
Administrator in Automotive
10/03/19
Great Product
What do you like best? Atera allows us to stay ahead of pc issues and confidently monitor all of our networks. The ticket system is very easy to understand and it helps our techs out by allowing emails to automatically create tickets. What do you dislike? nothing. it is a great solution for keeping your networks running at top performance. Keep doing what your doing!! Recommendations to others considering the product: It is well worth the money. Try it for a month and you'll be ...
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AI
Administrator in Computer Networking
09/10/19
Great customer support and great updates
What do you like best? Platform is always updating and there is always new stuff to learn or implement What do you dislike? No smartphone app to use to have a customer sign after completion of a job Recommendations to others considering the product: Great team and they listen to your concerns and try to fix any issues with a new update. Great road map What problems are you solving with the product? What benefits have you realized? windows updates deployment and hardware ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
