Atera Reviews in May 2025: User Ratings, Pros & Cons

Beats all the rest of the RMMs!

What do you like best? Ease of use, no nonsense snappy browser based interface. What do you dislike? The Splashtop remote can be finicky sometimes but we have been able to remedy that in all cases/never got caught without the ability to remote to assets requiring attention. Recommendations to others considering the product: Go for it What problems are you solving with the product? What benefits have you realized? We manage and monitor our entire customer base and solve 99% ...

There is no bloat. They hit the sweet spot.

PROS & CONS What are the best aspects of this product? They started with a clean slate, fresh thinking and single purpose. There is no bloat. They hit the sweet spot. We ditched a system that was costing us more, but price isn’t everything or even the most important thing… We are now doing more with our RMM than ever before. -It’s easier to use, does everything we need and the support is fantastic! What aspects are problematic or could work better? If you run it up on your mobile ...

Great option for small MSP looking for a simple, affordable solution

PROS & CONS What are the best aspects of this product? Simplicity. It felt a bit barebones at first coming from Labtech, but it refocused us on the important things and not get scatter brained. We took on the attitude of "if Altaro doesn't have it, you don't need it". It's been two years and we honestly haven't looked back. It's also great having a flat fee per tech instead of per agent fee. It's a relief when deploying agents since It doesn't feel like I'm incurring additional overhead ...

With RMM, price isn’t everything or even the most important thing…

What do you like best? We ditched a system that was costing us more, but price isn’t everything or even the most important thing… We are now doing more with our RMM than ever before. -It’s easier to use, does everything we need and the support is fantastic! What do you dislike? If you run it up on your mobile device, the UI is a little more limited, for example I could not find a way to run scripts. To work around this, navigate to the device you want and tell your browser to switch ...

Great RMM Solution

What do you like best? Per-user pricing, clean and modern GUI, integration with solutions I already use (Webroot, Splashtop, Teamviewer), patch management, white label. What do you dislike? Adding computers to customers' folders could be more intuitive. What problems are you solving with the product? What benefits have you realized? RMM

Easy, Quick and intelligent software.

What do you like best? The fact that Multi Factor is already included. What do you dislike? No option to create local admin on the remote machine YET. What problems are you solving with the product? What benefits have you realized? Everyday remote access is QUICK. I can setup Patch management that actually works and bring up reports of all the machines and even my own daily progress with no hassle at all. You do not need product training to use this software.

Most options available for a small MSP

What do you like best? Atera's Pricing model that includes most services and unlimited nodes for one price. The support is also excellent What do you dislike? Nothing to Dislike but Lack of Linux agent is killing us. Recommendations to others considering the product: It really is a good product and they are working hard to make it more and more useful everyday. Its worth a try. What problems are you solving with the product? What benefits have you realized? We need LINUX ...

Very useful RMM tool for small MSP

What do you like best? I like that I have one login portal for monitoring, management, reporting, and remote control. I also like the pricing model that Atera uses. This gives me an opportunity to give my clients a great service without me over investing in software. What do you dislike? I'd like to have a mobile app with remote management and ticketing. Recommendations to others considering the product: This is the perfect tool for a small IT managed services provider. It grows ...

Great all-in-one platform for MSPs!

What do you like best? Its very easy to get started, all the features work great and the support team are always available. What do you dislike? Recently, some updates added features as "paid addons". Recommendations to others considering the product: Its a great tool, all RMMs in the market have they own goods and bads .Atera too. I recommend this for small starting teams, that have a limited budged. What problems are you solving with the product? What benefits have you ...

Atera Anywhere

PROS & CONS What are the best aspects of this product? I love the fact that Atera is accessible anywhere. Computer, Laptop, Phone or Tablet. Anywhere that I am, I have full access to my workstations. At anytime a customer can call with help and I am able to connect on the spot to their computer to help. Also the Auditing system, which allows you to filter computers and categorize hardware and software is an amazing feature. I cannot stress the importance of this tool and its capabilities ...