Atera Reviews in May 2025: User Ratings, Pros & Cons

Visibility and response times to customer systems before they even know there is a problem!

What do you like best? I like the alerting feature. It helps me to know when there is an issue before the customers do. I then have created scripts to restart stopped services and Event Viewer alerts for certificate expiration, service and application issues, and process monitoring for response of stopped applications. This has enabled real time issue review and problem solving. I have been able to fine tune our endpoint protection product to avoid over consumption of resources. What do ...

Great help for managing networks without big costs

PROS & CONS What are the best aspects of this product? Atera is a highly functional network management platform that comes at unbelievably affordable price. It is already packed with great features, but the platform continuously receives new and fantastic updates. It means better services and deals that boost our own company as well. What aspects are problematic or could work better? It doesn’t have a network operations center that other options offer. This is understandable, however, ...

Great RMM Tool

What do you like best? The Ease of Use and ability to create custom ticket clasifications What do you dislike? That the Reports are not more customizable What problems are you solving with the product? What benefits have you realized? Gathering Problem tickets for client

The way RMM platforms should all be

What do you like best? Functionality and ease of use. Constant updates. New integration of Acronis. Pricing model. Proactive support. What do you dislike? Automation could be more robust but is improving. Ticketing could use some improvement or an API to integrate with Zendesk Recommendations to others considering the product: If you need an easy to implement solution that works out of the box then Atera is the right product for you. What problems are you solving with the ...

Impressive viewing and response to problems before users even notice

PROS & CONS What are the best aspects of this product? It conveniently and accurately notifies when a problem is present even before a user notices such an issue. This lets me create scripts for automatically restarting or stopping specific services, as well as event viewers that are for the expiration of certificates, app problems, and features among others. Moreover, it lets me come up with process tracking solutions for responding to stop applications with lesser hassles. And all of ...

Perfect example of a great remote monitoring and management platform

PROS & CONS What are the best aspects of this product? A dependable and easy to use platform with tons of practical features. It frequently receives useful updates, comes with great price deals, and is backed with a reliable user support team. Plus, we got no problem when connecting this platform to Acronis. What aspects are problematic or could work better? Automation needs some improvements. Its ticketing system also needs some boosts; although, an API that can link it to Zendesk ...

It is of great help to solve how remote supervision is executed, in a practical way.

What do you like best? It is a great tool to monitor remotely and thus solve any problem that happens, quickly and effectively, achieving an effective level of effectiveness. What do you dislike? I have had some problems with remote connection, as it sometimes takes a few minutes to connect properly, which can be a bit tedious. but this is something that has only happened a few times. What problems are you solving with the product? What benefits have you realized? It is a really ...

Useful for app management tasks such as patch and script updates

PROS & CONS What are the best aspects of this product? This is very useful for convenient scripting and release to all users of our app. It allows us to implement changes and fixes faster than before, such as solutions for annoying bugs in search among other features. What aspects are problematic or could work better? We find the timer for each ticket quite inconvenient. The platform works great in other aspects. What specific problems in your company were solved by this product? It ...

Remote monitoring and management solution that fits small and medium enterprises

PROS & CONS What are the best aspects of this product? It boasts excellent and useful remote access, scripting, and network viewing features. The platform comes in a convenient mobile app, as well as it receives frequent updates. It integrates through the web as well. And it comes in great price packages. What aspects are problematic or could work better? This RMM platform is truly fantastic. However, more options for integration would be wonderful. What specific problems in your ...

A great all around RMM for small to medium IT Environments

What do you like best? Transparent pricing model and webroot integration. The addition of the mobile App, scripting, Network discovery and more remote access tools is great. They continue to expand on their platform with at least monthly updates. What do you dislike? Hopefully there will be more integration variety in the future. What problems are you solving with the product? What benefits have you realized? We use Atera to manage our internal infrastructure as well as client ...