Streamline customer support with Atera's ticket tracking.
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Starts from $129/user/month when monthly
Atera delivers a refreshingly simple and efficient help desk experience, especially for small to mid-sized businesses looking to streamline support operations. Its intuitive ticketing system and built-in self-service policies allow teams to respond faster while reducing repetitive work. What stands out is the optional project management and time tracking add-ons, ...Read more
Atera offers a clean, user-friendly interface that streamlines the ticketing process, allowing support agents to quickly organize and respond to customer requests without unnecessary complexity.
The platform enables agents to focus on resolving issues by minimizing administrative overhead and guiding users to self-service solutions, which reduces ticket volume.
With built-in add-ons like project management and time tracking, Atera helps teams maintain accurate records and eliminate manual time sheets—improving accountability and visibility.
Atera empowers businesses to enforce self-service protocols, encouraging customers to resolve common issues independently and reducing repetitive support tasks.
Atera’s out-of-the-box reporting may not meet the needs of data-driven enterprises seeking advanced analytics or tailored reporting dashboards.
Features like project management and time tracking are add-ons, which could lead to higher overall costs for organizations needing a complete solution.
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Showing 181-190 out of 277
AB
Alex B
06/29/20
Great value, my favorite RMM tool by far
What do you like best? Atera makes it very easy to manage a wide number of customers, and integrate ticketing with device management. We've found the automated ticketing system to be easy to implement, and the fact that we can tie tickets to specific agents, makes our workflow very simple. What do you dislike? Currently you can setup multiple Helpdesk emails within Atera for ticketing, but we'd love the option to utilize multiple brands within one Atera account. The leadership team ...
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Kurt S
06/25/20
Atera is The Best Remote Management and Monitoring System
What do you like best? I have tried Kaseya, Avast, and GFI and Atera is better than all of them. It is a simple, flat fee model that doesn't charge extra for servers. It is web based, secure, and can be customized. The scripting is really good and the remote patching is a real time saver. The integration with splashtop is far more reliable than the terrible RD that Kaseya uses, and is a lot faster to connect than Avast. What do you dislike? I think it is pretty terrible than Atera is ...
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Tamer E
06/24/20
lot of features
What do you like best? Features like cmd scripts services user activity like cmd, service manager, software inventory, remote install What do you dislike? slow loading on the tickets page, sometimes Splashtop services need to be restarted sometimes need to restart the Splashtop service in order to remote connect maybe if you can add more features and options that would be great also if you can increase the speed of loading, also if you can include internal templates for ...
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KV
Kris V
06/23/20
excellent remote management tool and frictionless and swift support provided by the support team
What do you like best? They actually keep their promise: a fixed price per support engineer, no matter how many agents you install. During the last years extra features have been developed and have been integrated in the solution they offer. Actually looking forward for the next release :) What do you dislike? There is currently no agent for linux systems and no embedded support for software distribution of standard packages, this has to be done via separate tools. What ...
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IG
IEC G
06/22/20
Atera always know what I want and what I donno that I want
What do you like best? The full coverage of its functionality that many times even provided me tools even before I encounter the problem. Also, the customer serivice is in time and responsive, they can answer my questions or solve my issues without delaying What do you dislike? The customer creation and contract creation is kind confusing and hard to understand The agent at user end is a bit not user firendly Now the new trend is to use mobile device to work, and we need a new ...
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AI
Administrator in Information Technology and Services
06/22/20
Atera is simple to use and has most of the tools I need to be an MSP
What do you like best? Support tickets, reports, and remote connections. Especially like that reports that I can create for my customers can be customized. Atera Technical Support is very helpful. The Atera Chat Technical support is great and I use it every time I have a question or issue. If the representative can't resolve the issue they escalate it and that's helpful as well. What do you dislike? When I delete a contact the support tickets associated with that contact are deleted ...
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AI
Administrator in Automotive
06/17/20
Atera has helped us manage patch updates, script writing, not to mention script library.
What do you like best? Scripting and rolling out to all users. It helps us work on fixes quicker for those pesky windows updates that can break things like search. What do you dislike? The ticket timer can be a bit annoying in Atera. What problems are you solving with the product? What benefits have you realized? Patch Management, CPU temps, Memory usage we are more in control and able to assist more easily with the metrics available to us.
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Tom C
06/11/20
Effective network management at a reasonable price.
What do you like best? Frankly, we like the value we receive from Atera. Price should never be the primary consideration when choosing management software, but when functionality and cost meet, you really can't go wrong. Also, Atera is improving their offerings and adding new services all the time, so we are evolving along with them. What do you dislike? I can't say I "dislike" anything. I miss the NOC from our previous provider but considering the pricing we couldn't expect that ...
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AI
Administrator in Consumer Services
06/10/20
Very Easy and fast to configure
What do you like best? Monitoring PC and device status. Scheduling Windows update and delete temp file. What do you dislike? Not friendly the ticketing system configuration. What problems are you solving with the product? What benefits have you realized? Centralize monitor of more Server and Client Pc
AI
Administrator in Information Technology and Services
06/10/20
Great Product
What do you like best? Very convenient app that makes logging in remotely easy What do you dislike? Nothing so far. The price is right and it functions well What problems are you solving with the product? What benefits have you realized? I have realized that the software is most beneficial in environments where admin access is paramount to performing remedial tasks
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
