Streamline customer support with Atera's ticket tracking.
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Starts from $129/user/month when monthly
Atera delivers a refreshingly simple and efficient help desk experience, especially for small to mid-sized businesses looking to streamline support operations. Its intuitive ticketing system and built-in self-service policies allow teams to respond faster while reducing repetitive work. What stands out is the optional project management and time tracking add-ons, ...Read more
Atera offers a clean, user-friendly interface that streamlines the ticketing process, allowing support agents to quickly organize and respond to customer requests without unnecessary complexity.
The platform enables agents to focus on resolving issues by minimizing administrative overhead and guiding users to self-service solutions, which reduces ticket volume.
With built-in add-ons like project management and time tracking, Atera helps teams maintain accurate records and eliminate manual time sheets—improving accountability and visibility.
Atera empowers businesses to enforce self-service protocols, encouraging customers to resolve common issues independently and reducing repetitive support tasks.
Atera’s out-of-the-box reporting may not meet the needs of data-driven enterprises seeking advanced analytics or tailored reporting dashboards.
Features like project management and time tracking are add-ons, which could lead to higher overall costs for organizations needing a complete solution.
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Showing 171-180 out of 277
GM
Glen M
07/06/20
Best all round tool for MSP's
What do you like best? Its easy to use, low cost and training staff is super fast What do you dislike? We use splash top for remote management sometimes its a bit hard to connect with. Recommendations to others considering the product: Do it, you wont look back What problems are you solving with the product? What benefits have you realized? We have a medium sized MSP and we use Atera to manage our endpoints, with the Covid-19 pandemic we have been able to effectively work ...
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GS
Garvin S
07/06/20
Solid Product
What do you like best? The software is stable and easy to use. It makes it quick and simple to setup and run for both techs and general users in remote offices. The web based admin panel makes it easy to access and use where ever we are while providing a solid level of security to be sure access our account is safe. What do you dislike? Atera is a growing platform. That means not everything you might find in the larger competitor's products are available. I have worked with may other ...
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RH
Robert H
07/06/20
Absolutely the Best RMM for the Cost Hands Down
What do you like best? The best part about Atera is it is multi-faceted. Not only is it a ticketing system, you can also use it to push out automated installations, windows updates, etc. Also the ability to monitor the systems connected to Atera for issues such as low toner and maintenance kits for printers. What do you dislike? More granularity on alerts would be a nice addition. The fact we get an alert every time a server is stated as offline is somewhat bothersome. We could use a ...
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AI
Administrator in Computer & Network Security
07/02/20
Best patch management and automation software there is!
What do you like best? The Patch Automation and scripting features are by far what makes me look forward to patch weekends. Its very easy to keep all my end users and servers up to date. The scripting feature also helps us roll out new feature updates with ease. What do you dislike? The HUGE let down and only 1 I have found so far is for people who have the Pro subscription can only have 2 Remote connections going at a time. I feel it should be unlimited for any subscription with ...
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DN
Dan N
07/02/20
Changed from Kaseya
What do you like best? The ease of use. After being with Kaseya for many years, i found it very cumbersome to do some basic tasks and after making the switch to Atera, I found that most of the tasks I use daily are much easier to perform for me. What do you dislike? I haven't really run into anything I dislike but if I had to pick one that would be a little hard to find scripts for 3rd party software. I know they obv cant have everything in their script library but I have looked for a ...
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JG
Joel G
07/01/20
Atera RMM
What do you like best? The pricing hooks you. The product keeps you. It is easy to use and complete. What do you dislike? The ticketing system is good but not great. Recommendations to others considering the product: Easy to setup. Remote access is very fast. Be sure to setup your own knowledge base. It is very helpful. What problems are you solving with the product? What benefits have you realized? The RMM portion works very well. The agent is easy to install and not ...
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JL
Jaime L
06/30/20
Great for One-Man MSP
What do you like best? Flat fee per technician, there is no minimum seats required, and you know what you're paying every month. What do you dislike? There is not calendar integration. I really wish it had that, to schedule appointment directly from the site. What problems are you solving with the product? What benefits have you realized? I am a one-man MSP and it's great for me. It keeps overhead low, and I am able to take care of a lot problems with the RMM.
SM
Sales M
06/30/20
Easy of Use and Complete package
What do you like best? Within Atera you find everything you need to monitor all your clients : Cloud Anti-Virus, Cloud Backup, Remote Monitoring, Web Protection, remote take-over of screens and a full functional ticketing application,... all in one place and very intuitive and easy to use and manage. What do you dislike? 1 small thing : Would be nice if invoices could be sent to your inbox (e.g. invoices@...) and attached as PDF would be the invoice. Recommendations to others ...
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AI
Administrator in Construction
06/30/20
Great System!!
What do you like best? Frequent updates and webinars intuitive layout feature rich What do you dislike? It can be slow to recognize a computer that just came online. What problems are you solving with the product? What benefits have you realized? Instant access to any computer in my company has made my job far more manageable. time saved!
DH
Donald H
06/29/20
Technical Support
What do you like best? Their online chat session & technical support are fantastic. What do you dislike? Billing department & process can be challenging at best on a regular basis. Recommendations to others considering the product: Definitely give it a try. You will not be disappointed. What problems are you solving with the product? What benefits have you realized? All types of issues with my entire customer base of computers.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
