Streamline customer support with Atera's ticket tracking.
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Starts from $129/user/month when monthly
Atera delivers a refreshingly simple and efficient help desk experience, especially for small to mid-sized businesses looking to streamline support operations. Its intuitive ticketing system and built-in self-service policies allow teams to respond faster while reducing repetitive work. What stands out is the optional project management and time tracking add-ons, ...Read more
Atera offers a clean, user-friendly interface that streamlines the ticketing process, allowing support agents to quickly organize and respond to customer requests without unnecessary complexity.
The platform enables agents to focus on resolving issues by minimizing administrative overhead and guiding users to self-service solutions, which reduces ticket volume.
With built-in add-ons like project management and time tracking, Atera helps teams maintain accurate records and eliminate manual time sheets—improving accountability and visibility.
Atera empowers businesses to enforce self-service protocols, encouraging customers to resolve common issues independently and reducing repetitive support tasks.
Atera’s out-of-the-box reporting may not meet the needs of data-driven enterprises seeking advanced analytics or tailored reporting dashboards.
Features like project management and time tracking are add-ons, which could lead to higher overall costs for organizations needing a complete solution.
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Showing 161-170 out of 277
K
Kendall
08/27/20
Functional, saved us a lot of money!
PROS & CONS What are the best aspects of this product? Basically everything needed for remote IT monitoring is covered Atera! What aspects are problematic or could work better? The learning curve is quite steep! Good thing they have video guides. What specific problems in your company were solved by this product? We were able to save thousands of dollars a year ever since we started using this. We're doing our monitoring within our team now instead of outsourcing someone to do it for ...
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B
Bettye
08/23/20
Best solution out there
PROS & CONS What are the best aspects of this product? All of Atera's tools are super useful for us! It made us efficient because it helps us in ticketing, appointments, updating, and reporting. It also integrates well with various software such as Splashtop, etc. What aspects are problematic or could work better? I wish they would add a phone hotline for support. What specific problems in your company were solved by this product? As mentioned, it's really helpful to us in fulfilling ...
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AB
Alan B
08/04/20
Changed the way we run a Service Desk
What do you like best? Remote Access gives the ability to look after clients without running between sites What do you dislike? We have not found a feature that we dislike yet Recommendations to others considering the product: When looking for an RMM always look at combining the Managed AV and Backup toolset to give a single point dashboard. This makes daily operations much simpler What problems are you solving with the product? What benefits have you realized? The main ...
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YG
Yitzchok G
07/29/20
Service is the best they listen and do things fast for you. very impressive
What do you like best? RMM is simple and easy to use for any beginner What do you dislike? some features of the ticketing system but they are listening. Recommendations to others considering the product: easy of use they are on the track What problems are you solving with the product? What benefits have you realized? my client's problem's get's solved before they call with alerts
L
Lila
07/21/20
I love Atera!
PROS & CONS What are the best aspects of this product? Atera is a user-friendly software and even beginners can really use it with ease. What aspects are problematic or could work better? The ticketing system can have its featured improved. What specific problems in your company were solved by this product? We are able to promptly resolve the issues of our clients. Are you a current user of this product? Yes
B
Bernhard
07/10/20
Highly recommended software for ITs!
PROS & CONS What are the best aspects of this product? It allows us to access various computers regardless of our location. It's fairly easy to use and makes everything convenient for us because of its mobility and integrations. What aspects are problematic or could work better? The streamer sometimes doesn't connect. Not sure the root of this though. What specific problems in your company were solved by this product? It's cost-efficient! I love how convenient work has become because ...
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MS
Matthew S
07/08/20
Best overall solution to use for MSPs
What do you like best? I really like the tools that are provided with Atera as they help enable our MSP business to become more efficient and able to spend more time with the customers then manually doing tickets, updates, appointments, reports, etc. The remote connection tool with Splashtop, Windows Updates, Third-Party Software integration, Reports, Machine Availability, Alerts, and more. What do you dislike? I dislike that there is no physical phone support but the live chat ...
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JB
Jonathan B
07/08/20
Atera RMM
What do you like best? Quite easy to use. I am able to access my PC's remotely from anywhere. This allows me to easily work from home or on the road. My Webroot SAS is also integrated in the Atera dashboard for ease of access. I also like the built in automation features that allow for automation of updates and various tasks. What do you dislike? Sometimes I have issues with the streamer not connecting. This is usually due to it not being up to date. I have issues with certain ...
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CI
Consultant in Computer Networking
07/07/20
Very good odd time a bit slow great other than that
What do you like best? Everything on one screen easy to use for all What do you dislike? Nothing really use it every day and never seen it down What problems are you solving with the product? What benefits have you realized? All customer issue with there pc
AY
Alex Y. T
07/07/20
My first hand tool
What do you like best? Fast Navigation through the page. Easy to connect with clients What do you dislike? no bit defender integration, if you use cloud backup need to be their own. Recommendations to others considering the product: Use their trials to see that the performance is real. What problems are you solving with the product? What benefits have you realized? Access to clients computer instantly without problems since Splashtop integration is well implemented.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
