Atera Reviews in May 2025: User Ratings, Pros & Cons

Useful for app management tasks such as patch and script updates

PROS & CONS What are the best aspects of this product? This is very useful for convenient scripting and release to all users of our app. It allows us to implement changes and fixes faster than before, such as solutions for annoying bugs in search among other features. What aspects are problematic or could work better? We find the timer for each ticket quite inconvenient. The platform works great in other aspects. What specific problems in your company were solved by this product? It ...

Ticketing and billing made easier

PROS & CONS What are the best aspects of this product? Atera can do so many things! It can function as: (1) ticketing system; (2) monitoring and maintenance system; and (3) automatic installer and updater! What aspects are problematic or could work better? The notification/alert system of the app whenever the server goes offline can be improved. It's alerting us too much at the moment even if it's just a blip on the network. What specific problems in your company were solved by this ...

I love Atera!

PROS & CONS What are the best aspects of this product? Atera is a user-friendly software and even beginners can really use it with ease. What aspects are problematic or could work better? The ticketing system can have its featured improved. What specific problems in your company were solved by this product? We are able to promptly resolve the issues of our clients. Are you a current user of this product? Yes

WORST CUSTOMER SUPPORT I'VE EVER EXPERIENCED WITH I.T. SERVICES.

PROS & CONS What are the best aspects of this product? NONE, everything was overshadowed by their incompetence in billing correctly and access, including sluggish access. What aspects are problematic or could work better? Correct billing (not billing for antivirus software not used), access, everything about customer support (delay, if any response to requests, took them weeks to reply, never resolved issues, etc.) worst service ever. What features/services would you like to see in ...

Atera is perfect for IT Management and I like that is in constant development

What do you like best? Atera is easy to use and that combined with their great RMM features it makes the software a great experience. Monitoring networks and IT projects is easy and its all SaaS-based. Atera has a powerful design with powerful tools that can monitor multiple servers and it has one of the best IT automations. What do you dislike? Cost is too high for small teams that are not working in a big enterprise extent. Recommendations to others considering the product: When ...

Super helpful for me as a freelance IT support

PROS & CONS What are the best aspects of this product? Atera is cost-efficient. You get what you pay for. I love that it doesn't require a minimum number of user/PCs. What aspects are problematic or could work better? I hope they would add an integration with calendar apps and allow users to schedule appointments using the website. What specific problems in your company were solved by this product? I work alone and this service really saved me. It helps me in getting my job done and ...

Really cost-efficient

PROS & CONS What are the best aspects of this product? It's possible to manage a huge number of clients if your have Atera. It can do a lot of things -- from ticketing to device monitoring. Because of the automations, our workflows become more streamlined. What aspects are problematic or could work better? Our team think it would be better if we have the option to use multiple brands even if we're just using one Atera account. What specific problems in your company were solved by this ...

It makes my life so much easier!

Solid RMM product at a reasonable price

What do you like best? No per device pricing like most other RMM offerings What do you dislike? There is a bit of a learning curve, but they have recently released on on-boarding series of videos to get up to speed very quickly Recommendations to others considering the product: Per tech pricing is a far better model than a per device pricing model, saved us thousands of dollars the first year alone. What problems are you solving with the product? What benefits have you ...

Absolutely awesome

PROS & CONS What are the best aspects of this product? This is an easy-to-learn software. All our team members were able to get trained easily. It's also really affordable! What aspects are problematic or could work better? We have issues connecting it with Splashtop sometimes. What specific problems in your company were solved by this product? We mainly use Atera in managing our work that we do for our clients! It really helped us during the pandemic! Are you a current user of this ...