Streamline customer support with Atera's ticket tracking.
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Starts from $129/user/month when monthly
Atera delivers a refreshingly simple and efficient help desk experience, especially for small to mid-sized businesses looking to streamline support operations. Its intuitive ticketing system and built-in self-service policies allow teams to respond faster while reducing repetitive work. What stands out is the optional project management and time tracking add-ons, ...Read more
Atera offers a clean, user-friendly interface that streamlines the ticketing process, allowing support agents to quickly organize and respond to customer requests without unnecessary complexity.
The platform enables agents to focus on resolving issues by minimizing administrative overhead and guiding users to self-service solutions, which reduces ticket volume.
With built-in add-ons like project management and time tracking, Atera helps teams maintain accurate records and eliminate manual time sheets—improving accountability and visibility.
Atera empowers businesses to enforce self-service protocols, encouraging customers to resolve common issues independently and reducing repetitive support tasks.
Atera’s out-of-the-box reporting may not meet the needs of data-driven enterprises seeking advanced analytics or tailored reporting dashboards.
Features like project management and time tracking are add-ons, which could lead to higher overall costs for organizations needing a complete solution.
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JA
Joseph Allix
07/08/21
Simply Amazing!
After moving through several different RMM & PSA solutions in such a short period of time Atera has been like breath of fresh air. It is very powerful, easy to navigate and has an amazing user interface. Furthermore the staff and customer service are simply amazing. Thank you Atera!
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Alanna
07/03/21
Love the tools!
PROS & CONS What are the best aspects of this product? I love Atera's Technical Support! Can do it through chat so it's really convenient. The app's features are amazing -- from support tickets to reporting! The reports are customizable so I could prepare it based on the clients preference. What aspects are problematic or could work better? The support tickets with a contact are deleted when we delete a contact. I hope the tickets would stay in the records. They also need to do a ...
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Bettye
07/01/21
Best solution out there
PROS & CONS What are the best aspects of this product? All of Atera's tools are super useful for us! It made us efficient because it helps us in ticketing, appointments, updating, and reporting. It also integrates well with various software such as Splashtop, etc. What aspects are problematic or could work better? I wish they would add a phone hotline for support. What specific problems in your company were solved by this product? As mentioned, it's really helpful to us in fulfilling ...
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Zachery
06/16/21
Perfect example of a great remote monitoring and management platform
PROS & CONS What are the best aspects of this product? A dependable and easy to use platform with tons of practical features. It frequently receives useful updates, comes with great price deals, and is backed with a reliable user support team. Plus, we got no problem when connecting this platform to Acronis. What aspects are problematic or could work better? Automation needs some improvements. Its ticketing system also needs some boosts; although, an API that can link it to Zendesk ...
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Brooks
05/30/21
Great help for managing networks without big costs
PROS & CONS What are the best aspects of this product? Atera is a highly functional network management platform that comes at unbelievably affordable price. It is already packed with great features, but the platform continuously receives new and fantastic updates. It means better services and deals that boost our own company as well. What aspects are problematic or could work better? It doesn’t have a network operations center that other options offer. This is understandable, however, ...
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Alfred
05/08/21
Really helpful in our industry!
PROS & CONS What are the best aspects of this product? I love how we can view and address everything in a single monitor. What aspects are problematic or could work better? No issues! I've been using it everyday and everything is going great. What specific problems in your company were solved by this product? We're able to resolve the issues of our clients in no time. Are you a current user of this product? No
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Kirk
04/07/21
Great RMM solution
Atera really delivers value for the price. This software has allow my small IT support business to compete with larger companies in the RMM market. It's obvious that Atera has a passion to constantly improve their product and they have a real interest in customer satisfaction.
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Brooke
03/24/21
Remote monitoring and management solution that fits small and medium enterprises
PROS & CONS What are the best aspects of this product? It boasts excellent and useful remote access, scripting, and network viewing features. The platform comes in a convenient mobile app, as well as it receives frequent updates. It integrates through the web as well. And it comes in great price packages. What aspects are problematic or could work better? This RMM platform is truly fantastic. However, more options for integration would be wonderful. What specific problems in your ...
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Amos
03/15/21
Impressive viewing and response to problems before users even notice
PROS & CONS What are the best aspects of this product? It conveniently and accurately notifies when a problem is present even before a user notices such an issue. This lets me create scripts for automatically restarting or stopping specific services, as well as event viewers that are for the expiration of certificates, app problems, and features among others. Moreover, it lets me come up with process tracking solutions for responding to stop applications with lesser hassles. And all of ...
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Price
03/14/21
Functional, full-package!
PROS & CONS What are the best aspects of this product? Atera's features really impress me -- remote monitong, cloud back-up, web protection, ticketing, etc. I love that I can do all of this using a single platform. What aspects are problematic or could work better? I hope they would send digital invoices to your inbox. What specific problems in your company were solved by this product? It basically solves every IT issue of mine and our clients. I can access their screen in just a few ...
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