Streamline customer support with Atera's ticket tracking.
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Starts from $129/user/month when monthly
Atera delivers a refreshingly simple and efficient help desk experience, especially for small to mid-sized businesses looking to streamline support operations. Its intuitive ticketing system and built-in self-service policies allow teams to respond faster while reducing repetitive work. What stands out is the optional project management and time tracking add-ons, ...Read more
Atera offers a clean, user-friendly interface that streamlines the ticketing process, allowing support agents to quickly organize and respond to customer requests without unnecessary complexity.
The platform enables agents to focus on resolving issues by minimizing administrative overhead and guiding users to self-service solutions, which reduces ticket volume.
With built-in add-ons like project management and time tracking, Atera helps teams maintain accurate records and eliminate manual time sheets—improving accountability and visibility.
Atera empowers businesses to enforce self-service protocols, encouraging customers to resolve common issues independently and reducing repetitive support tasks.
Atera’s out-of-the-box reporting may not meet the needs of data-driven enterprises seeking advanced analytics or tailored reporting dashboards.
Features like project management and time tracking are add-ons, which could lead to higher overall costs for organizations needing a complete solution.
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KC
K. Coady
12/07/21
Great RMM solution for an incredible…
Great RMM solution for an incredible price.Atera is an excellent monitoring and management tool that provides almost all the functionality that its expensive competition does, for a fraction of the price. We moved from Datto to Atera earlier this year, drastically cutting costs without compromising management capabilities.The addition of a free version of Splashtop has also helped us out of some tough situations where Teamviewer has failed to work. The features are constantly being updated ...
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Sherman
11/25/21
Amazing tool!
PROS & CONS What are the best aspects of this product? Atera is easy to navigate. It also made it easier for us to connect with our clients. What aspects are problematic or could work better? It needs an integration with bit defender. What specific problems in your company were solved by this product? We no longer have problems with connecting / accessing our clients' computers. Are you a current user of this product? No
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Kendall
11/18/21
Functional, saved us a lot of money!
PROS & CONS What are the best aspects of this product? Basically everything needed for remote IT monitoring is covered Atera! What aspects are problematic or could work better? The learning curve is quite steep! Good thing they have video guides. What specific problems in your company were solved by this product? We were able to save thousands of dollars a year ever since we started using this. We're doing our monitoring within our team now instead of outsourcing someone to do it for ...
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Pinkie
11/05/21
Atera is perfect for our team!
PROS & CONS What are the best aspects of this product? The selection of tools is so rich and amazing! It functions really well and addresses every issue. Their customer service is also highly commendable. They are reliable and prompt in addressing our concerns. What aspects are problematic or could work better? They could improve on the following: (1) customer creation; (2) mobile management functions; and (3) user-friendliness of the interface at the client-end. What specific problems ...
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Ernest
09/14/21
Positive!
PROS & CONS What are the best aspects of this product? Setting up the software is really easy for anyone. The performance is top-notch, really stable. I also love the web-based admin panel because that made it accessible even if you're working remotely (away from the office). Cool support staff, too! What aspects are problematic or could work better? There are some features that are not available in Atera but present in the products of its competitors. But this is understandable since ...
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Diana
08/26/21
Probably the best RMM Tool in the market!
PROS & CONS What are the best aspects of this product? Atera has everything we need! And we're able to get it for a really affordable price. It's easy to install, non-obtrusive, and has a great integration with Splashtop. I love Atera! What aspects are problematic or could work better? They could improve the ticketing system further! What specific problems in your company were solved by this product? Definitely improved our RMM services. Are you a current user of this product? No
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Amina
08/22/21
Super helpful for me as a freelance IT support
PROS & CONS What are the best aspects of this product? Atera is cost-efficient. You get what you pay for. I love that it doesn't require a minimum number of user/PCs. What aspects are problematic or could work better? I hope they would add an integration with calendar apps and allow users to schedule appointments using the website. What specific problems in your company were solved by this product? I work alone and this service really saved me. It helps me in getting my job done and ...
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Ernie
08/10/21
Really cost-efficient
PROS & CONS What are the best aspects of this product? It's possible to manage a huge number of clients if your have Atera. It can do a lot of things -- from ticketing to device monitoring. Because of the automations, our workflows become more streamlined. What aspects are problematic or could work better? Our team think it would be better if we have the option to use multiple brands even if we're just using one Atera account. What specific problems in your company were solved by this ...
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Kayden
07/27/21
Top RMM tool!
PROS & CONS What are the best aspects of this product? This app is pretty straightforward but still more functional than its competitors! It has flat fee so it doesn't limit the number of your servers. It's web-based so it is accessible anytime. It's also really secured! I like the following features: scripting, remote patching, and Splashtop intergration! What aspects are problematic or could work better? The network discovery charge is something I don't like. What specific problems ...
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Deondre
07/20/21
Absolutely awesome
PROS & CONS What are the best aspects of this product? This is an easy-to-learn software. All our team members were able to get trained easily. It's also really affordable! What aspects are problematic or could work better? We have issues connecting it with Splashtop sometimes. What specific problems in your company were solved by this product? We mainly use Atera in managing our work that we do for our clients! It really helped us during the pandemic! Are you a current user of this ...
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