Astute VoC Reviews in July 2026: User Ratings, Pros & Cons

"Working with iPerceptions has been a pleasure"

What do you like best about Emplifi Service Cloud? The reps we work with do are responsive and hard-working. What do you dislike about Emplifi Service Cloud?

"Friendly and always there"

What do you like best about Emplifi Service Cloud? The team goes above and beyond to answer my questions and provide assistance when requested. Vaki has even gone as far as to schedule and join a call while he was on vacation, just to make sure that I got what I needed.

"It has been a great experience working with the Astute Team and using the survey tool!"

What do you like best about Emplifi Service Cloud? The Astute team is very friendly and helpful in answering all questions I may have. The tool is especially useful in providing teams insight on how we can improve our eCommerce sites.

"Learn about your website visitors!"

What do you like best about Emplifi Service Cloud? The Astute Voice of Customer platform allows us to learn more about our website visitors - not only why they came to the site and whether they were able to successfully complete their purpose of visit - but also the tool lets you add customized questions and answers such as 'How often do you visit the site? Which products do you like best? Did you know we have an app? What type of recipes do you look for'

"Great product supported by great people"

What do you like best about Emplifi Service Cloud? Our professional services contacts have always been top notch, understands our needs and addresses them promptly. They do a wonderful job of supporting our needs and providing the voice of customer feedback. One of their offerts is the iPerceptions survey which helps us add VOC content to the data we see for important launches on our sites.

"Great product supported by great people"

What do you like best about Emplifi Service Cloud? Our professional services contacts have always been top notch, understands our needs and addresses them promptly. They do a wonderful job of supporting our needs and providing the voice of customer feedback. One of their offerts is the iPerceptions survey which helps us add VOC content to the data we see for important launches on our sites.

"Iperceiptions UI and Statistics"

What do you like best about Emplifi Service Cloud? Statistics and Graphical representation of results is terrific and every easy to understand. What do you dislike about Emplifi Service Cloud?

"Iperceiptions UI and Statistics"

What do you like best about Emplifi Service Cloud? Statistics and Graphical representation of results is terrific and every easy to understand. What do you dislike about Emplifi Service Cloud?

"Great insights tool & helpful team"

What do you like best about Emplifi Service Cloud? The portal and integration with Adobe has made survey reporting easy and allowed us to get even deeper into our insights, drivers of website satisfaction and industry benchmarks. The team there is also super helpful and there IBA (issue based analysis) is a great way to take your survey data to the next level.

"Great insights tool & helpful team"

What do you like best about Emplifi Service Cloud? The portal and integration with Adobe has made survey reporting easy and allowed us to get even deeper into our insights, drivers of website satisfaction and industry benchmarks. The team there is also super helpful and there IBA (issue based analysis) is a great way to take your survey data to the next level.