AskNicely Reviews in September 2026: User Ratings, Pros & Cons
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AskNicely Reviews & Ratings
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Spotsaas Editor’s POV
AskNicely, a customer feedback and NPS software, has garnered high praise from users for its intuitive interface and seamless functionalities. Users appreciate the ease of use and the ability to send customized surveys to clients effortlessly, leading to enhanced customer engagement and insightful feedback. One standout feature highlighted by users is the ...Read more
AskNicely pros and cons
Simplifies feedback collection and management, providing real-time insights for quick actions.
Easy integration with various platforms like CRM, JobAdder, Salesforce, and Slack, enhancing usability and functionality.
Excellent customer service and support, offering guidance, onboarding assistance, and responsiveness.
Efficient automation features for surveys, follow-ups, and email notifications, saving time and improving response rates.
Limited customization options for individual survey parameters and restrictions on resending surveys, hindering full flexibility.
Some users may find the initial setup complex, especially when integrating with current CRMs or other systems.
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Matthew B
11/23/15
"Fantastic set and forget NPS solution"
What do you like best? Easy to set up and customize, and delivers results directly to my inbox so I don’t have to remember to regularly visit a dashboard. What do you dislike? Not much, does what I require in a simple, straightforward manner. What problems are you solving with the product? What benefits have you realized? We use AskNicely to monitor the current level of love for our small-but-growing social network. It’s helpful for confirming the validity of feedback coming through other ...
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TE
Tracy E
11/22/15
"How great is timely feedback! "
What do you like best? Ask Nicely is a great tool which we're using in our NZ and AU Talent Team. We can send out the NPS survey within seconds to a candidates inbox, directly from our ATS. The online chat function on the dashboard is great - The Ask Nicely Team are super quick to respond with any queries and they're a really personable team. What do you dislike? There isn't anything that I don't love about it so far - it will be great to see the product continue to evolve What problems are ...
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TE
Tracy E
11/22/15
"How great is timely feedback! "
What do you like best? Ask Nicely is a great tool which we're using in our NZ and AU Talent Team. We can send out the NPS survey within seconds to a candidates inbox, directly from our ATS. The online chat function on the dashboard is great - The Ask Nicely Team are super quick to respond with any queries and they're a really personable team. What do you dislike? There isn't anything that I don't love about it so far - it will be great to see the product continue to evolve What problems are ...
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BI
Bryn I
11/21/15
"Does one thing and does it really well."
What do you like best? I needed a tool to generate an NPS score for my client. I'd heard about Asknice.ly via a colleague so I gave it a look. Within 10 minutes I could see that it was going to be perfect for my client. It was simple and quick to configure, and did exactly what it said it would. I even had a great Customer Service experience via their online chat support - they responded instantly and resolved my issue. What do you dislike? I have no dislikes. This is a great product which ...
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BI
Bryn I
11/21/15
"Does one thing and does it really well."
What do you like best? I needed a tool to generate an NPS score for my client. I'd heard about Asknice.ly via a colleague so I gave it a look. Within 10 minutes I could see that it was going to be perfect for my client. It was simple and quick to configure, and did exactly what it said it would. I even had a great Customer Service experience via their online chat support - they responded instantly and resolved my issue. What do you dislike? I have no dislikes. This is a great product which ...
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DS
Dave S
11/16/15
"Simple to Use but Powerful Results"
What do you like best? The set up of the questions is very easy and when a survey is received there is no barriers to answering it due to the ease of being able to choose your rating in the body of the email. What do you dislike? The inability to export the results via a CSV or spreadsheet format is a pain if you want to easily use the information elsewhere other than the website. Recommendations to others considering the product: If you are already using the Net Promoter System or about to ...
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DS
Dave S
11/16/15
"Simple to Use but Powerful Results"
What do you like best? The set up of the questions is very easy and when a survey is received there is no barriers to answering it due to the ease of being able to choose your rating in the body of the email. What do you dislike? The inability to export the results via a CSV or spreadsheet format is a pain if you want to easily use the information elsewhere other than the website. Recommendations to others considering the product: If you are already using the Net Promoter System or about to ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].