AskNicely Reviews in June 2025: User Ratings, Pros & Cons

"Who would have thought NPS could be this addictive!?"

What do you like best? Loving the honest comments coming through from our customers, and being able to tag them against the types of transaction we do and which human they spoke to within our company. What do you dislike? The addiction - I spend too much time browsing through the results. There should be a pill to take for this sort of thing. Recommendations to others considering the product: Just do it - get amongst it! What problems are you solving with the product? What benefits have you ...

"Simple design to keep the pulse of your customers"

What do you like best? AskNicely allows me to gain feedback and keep my hand on the pulse of our customers in real time. It is simple to use and even more simple to review. The NPS allows me insight as to whether our service is improving or needs improvement. The more we use the tool, the more we find new ways of tracking data and helping find solutions to our problems. We have even found ways to measure our product performance as well. The tool allows us to look at performance of each ...

"Simple design to keep the pulse of your customers"

What do you like best? AskNicely allows me to gain feedback and keep my hand on the pulse of our customers in real time. It is simple to use and even more simple to review. The NPS allows me insight as to whether our service is improving or needs improvement. The more we use the tool, the more we find new ways of tracking data and helping find solutions to our problems. We have even found ways to measure our product performance as well. The tool allows us to look at performance of each ...

"Works Great!"

What do you like best? Usually with our own emails that have a link to a survey we get a bout a 2-5% response rate. With AskNicely we get a 30% response rate. It is a simple system that helps us track effectively one of the most important metrics for our business- NPS. We love using it! What do you dislike? I wish it would integrate better with Mailchimp. and you could dive into the data a little more. What problems are you solving with the product? What benefits have you realized? This ...

"Simple and effective tool "

What do you like best? Very simple to use with an interface that makes getting started a breeze. I like the dashboard feature that shows all the activity and metrics. Very simple to send out a question, and the live feedback from customers is great since you can now share the responses or act on any issues quickly. What do you dislike? Would be nice to be able to group your customers into segments that can be contacted separately. Currently your customer list is treated as a whole, and not ...

"Easy to use. Real results."

What do you like best? Very quick and simple to setup. Useful dashboards with no clutter. Very responsive support. What do you dislike? Nothing really. Just works really well. Required features have been quickly added as requested What problems are you solving with the product? What benefits have you realized? Crucial to understand customer opinion. Ask nicely delivers the highest response rate for any survey we have done before and allows us to respond to that feedback extremely quickly, ...

"Fantastic set and forget NPS solution"

What do you like best? Easy to set up and customize, and delivers results directly to my inbox so I don’t have to remember to regularly visit a dashboard. What do you dislike? Not much, does what I require in a simple, straightforward manner. What problems are you solving with the product? What benefits have you realized? We use AskNicely to monitor the current level of love for our small-but-growing social network. It’s helpful for confirming the validity of feedback coming through other ...

"Making Life Easier!"

What do you like best? Congratulations are in order, we have been searching the market for a way to survey our customers that is easy to implement and maintenance is not an onerous task and the team have created that for us! We have only recently starting working with both John and Aaron they have been extremely responsive and patient -answering my queries via their live chat tool which I love by the way. I was impressed with the speed that with how they have me up and running with a full ...

"Easy to use. Real results."

What do you like best? Very quick and simple to setup. Useful dashboards with no clutter. Very responsive support. What do you dislike? Nothing really. Just works really well. Required features have been quickly added as requested What problems are you solving with the product? What benefits have you realized? Crucial to understand customer opinion. Ask nicely delivers the highest response rate for any survey we have done before and allows us to respond to that feedback extremely quickly, ...

"Fantastic set and forget NPS solution"

What do you like best? Easy to set up and customize, and delivers results directly to my inbox so I don’t have to remember to regularly visit a dashboard. What do you dislike? Not much, does what I require in a simple, straightforward manner. What problems are you solving with the product? What benefits have you realized? We use AskNicely to monitor the current level of love for our small-but-growing social network. It’s helpful for confirming the validity of feedback coming through other ...